Two days ago my daughter was making a birthday cake for her brother using The Breville BOSS mixer, bought from Noel Leeming about 13 months ago. The plastic blade attachment snapped while she was mixing the icing. The mixer has a 24 month warranty but the receipt says it has a 12 month warranty, clearly they made a mistake on the receipt. The warranty is irrelevant anyway because the CGA is superior to the warranty.
Go to the Noel Leeming store and explain what happened. Admittedly, I did intend to 'test' the CGA and what they say about their warranty error. The assistant predictably says I am not covered because is out of warranty. I specifically asked if I must pay for the failed attachment and the assistant reaffirms this.
Now, in my view they have already broken the law as they did not even suggest that this is covered by the CGA. Many people do not know their rights, so would have simply just paid up.
So I ask the store assistant if I am covered under the CGA. He says maybe. Maybe? There is no doubt, the plastic neck broke during normal use. The assistant offensively suggests I may have dropped the part in which case I would not be covered. How would they even go about proving this?
Given my mistaken belief that there would be no argument over the CGA, I point out that the product has a 2 year warranty. The assistant said it only has a one year warranty because it is written on the invoice.
But...
http://www.100percent.co.nz/small-appliances/food-preparation/breville-the-bakery-boss-bem825bal
"Manufacturer's Warranty:
2 year manufacturer's warranty is included."
The assistant was still denying that this had a 2 year warranty, because it only said 1 year on the receipt. I tell the assistant I don't care what they wrote on the receipt, it does have a 2 year warranty.
This assistant really wanted me to pay for the part, regardless of the CGA or any warranty. Eventually a manager came up and said they would cover the part. Even then, I feel they just did this to get rid of me rather than to admit they were in the wrong. I was being nice and respectful, just arguing the points and not being personal or anything like that.
Noel Leemings behaviour towards the CGA and warranties is appalling. Even considering the court case they just lost...
https://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=12112938
Noel Leeming guilty of misleading consumers after Commerce Commission investigation
I do wonder if I should make a complaint to the Commerce Commission. Usually they don't do anything on singular complaints but given NL was just convicted for this very behaviour??