Couriers starting to charge for redelivery

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20141 posts

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#1198146 15-Dec-2014 22:18

loceff13: I thought second delivery attempt was already built into the overall costs for the service. No doubt we won't see any price decrease if this does happen with some couriers

It should be, at least is currently is with most couriers. However that is why I think it is a bit like a price rise with inflation and rising costs. They could rise everyones courier feee by say $1-2 to cover it, but it would make their prices less competitive. Or they shift that additional cost back onto the receiver. But as the receiver doesn't have the contract of carriage, I can't see how they could enforce a fee, unless the receiver agreed to it. If someone is unabll to pick it up, and refuses to pay the $2.50, I pressume that it will be sent back to the sender, and at the couriers cost. So I pressume it will cost more for the courier to do this, than redeliver it to the receiver. Also nooticed that the price is excluding GST so it is closer to $2.90 rounding up.

mattwnz

20141 posts

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#1198147 15-Dec-2014 22:19

timmmay: I have a CourierPost account and they have a key to my secure area (a shed). When a courier left they couldn't use the secure area for 6 months because they have no system in place to label keys... they had the keys but couldn't work out which key was for which property. I suggested they should probably have a national system in place, not just rely on couriers to work it out. They eventually found the key to my shed.

Yes, having some form of national system, where there are convenient pickup spots throughout the country would be a great idea. But I can't see it ever coming in, unless the industry was regulated.

loceff13

1065 posts

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#1198163 15-Dec-2014 23:06

The likes of parcelpod won't work without the cooperation of other carriers, it's ultimately destined to fail because of that.

mattwnz

20141 posts

Uber Geek

#1198166 15-Dec-2014 23:14

loceff13: The likes of parcelpod won't work without the cooperation of other carriers, it's ultimately destined to fail because of that.

It is a good idea, so perhaps they could lobby the government. Although I think they could remove the cost, if it is used by all of them, and build it into the courier fee. They would need a lot more locations though for it to work. Sounds like the industry is in need of regulation, if they are bringing int these redeivery fees. It is supposed to self regulate, but if that isn't working the government should really step in to protect consumers from these sorts of additional costs couriers are wanting to charge.

frankv

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#1198240 16-Dec-2014 08:40

as the price of the courier doesn't cover redelivery

So why don't they include that in their costings? Seems simple enough to me.

And any courier who doesn't attempt to deliver will push the company's costs up, which means the company will become serious about dealing with it.

old3eyes

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#1198253 16-Dec-2014 09:00

mattwnz:
MadEngineer: Another +1 for delivering at work. Not sure why you wouldn't use your work place for delivery especially as a matter of course you'll have cctv footage.

Some workplaces may not allow personal deliveries, and I know of some that don't. If I owned a business, I don't think I would be that happy to have couriers coming in throughout the day dropping off things for staff personal use, using up staff time.

Oh give me a break. You sound like a slave driver. Do your staff get a morning tea and lunch break these days??

Regards,

Old3eyes

RogerMellie

319 posts

Ultimate Geek

#1198323 16-Dec-2014 10:43

I've signed up to NZ Posts ParcelPod service and use the provided address for all deliveries of parcels when I need guaranteed delivery.

I can't count the number of times I've had to drive across town to courier depots to collect something that I've bloody paid to have delivered.

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richms

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#1198356 16-Dec-2014 11:34

old3eyes:
Oh give me a break. You sound like a slave driver. Do your staff get a morning tea and lunch break these days??

Quite common. Why have staff time taken up opening and inspecting and logging peoples personal packages for no gain to the company?

Richard rich.ms

Kyanar

4089 posts

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#1198360 16-Dec-2014 11:38

lxsw20: I reckon someone like the warehouse or a supermarket chain should do the whole Amazon Lockers thing they do in the states. Book a locker online, pay what ever per day of holding the goods. Rock on up in their hours (usually 8.30-10pm).

You mean like ParcelPod from NZ Post? Their 24 hour access sounds better to me. Limited locations is a bit meh, but it's expanding. Though charging a fee to use this service when their larger neighbour doesn't is a bit rough. (And you possibly don't even need to use AP parcel lockers - they let you intercept parcels in transit online and redirect them!)

-Edit- I see it's been suggested a few times, but it's quite limited. Really? They don't accept signature required parcels? (Aus Post do). And they don't let other carriers deliver to them? (Aus Post do, but only if the carrier lodges it onto their network. I get the impression that Couriers Please wouldn't, being NZ Post). Seems to me that NZ Post need to do their homework on how other postal services implement this service and tweak it a bit.

scuwp

3885 posts

Uber Geek

#1198382 16-Dec-2014 12:36

richms:
old3eyes:
Oh give me a break. You sound like a slave driver. Do your staff get a morning tea and lunch break these days??

Quite common. Why have staff time taken up opening and inspecting and logging peoples personal packages for no gain to the company?

Same here. Work for larger company and Admin team get right royally annoyed wasting their time logging and delivering personal packages. Hasn't happened yet but can see a ban on the horizon.

Lazy is such an ugly word, I prefer to call it selective participation

old3eyes

9119 posts

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#1198385 16-Dec-2014 12:43

richms:
old3eyes:
Oh give me a break. You sound like a slave driver. Do your staff get a morning tea and lunch break these days??

Quite common. Why have staff time taken up opening and inspecting and logging peoples personal packages for no gain to the company?

The parcels could be held at reception and the staff could open them in their lunchtime or is lunchtime forbidden these days??

Regards,

Old3eyes

MikeAqua

7773 posts

Uber Geek

#1198414 16-Dec-2014 13:09

I have busted our local courier drivers sneaking up our steps like thief, stealthily placing a pre-completed card-to call and sneaking off again. I've only directly witnessed this behaviour on Saturdays, but I suspect there have been weekday occurrences as well.

I certainly won't be paying for re-delivery in those circumstances.

Mike

RogerMellie

319 posts

Ultimate Geek

#1198422 16-Dec-2014 13:22

MikeAqua: I have busted our local courier drivers sneaking up our steps like thief, stealthily placing a pre-completed card-to call and sneaking off again. I've only directly witnessed this behaviour on Saturdays, but I suspect there have been weekday occurrences as well.

I certainly won't be paying for re-delivery in those circumstances.

I long suspected this to have been the case at my old address, with our roadside mailbox not visible from the house.

mattwnz

20141 posts

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#1198423 16-Dec-2014 13:27

old3eyes:
mattwnz:
MadEngineer: Another +1 for delivering at work. Not sure why you wouldn't use your work place for delivery especially as a matter of course you'll have cctv footage.

Some workplaces may not allow personal deliveries, and I know of some that don't. If I owned a business, I don't think I would be that happy to have couriers coming in throughout the day dropping off things for staff personal use, using up staff time.

Oh give me a break. You sound like a slave driver. Do your staff get a morning tea and lunch break these days??

I am not the one who does stop people receiving parcels. But there are many companies that do, and I can see why as you have third parties stomping through the building at all times of the day, and then depending on the size, it has to be stored. Then it has to be checked etc. A lot of staff time wasted , especially with the growth of online shopping where people are receiving multiple parcels a day now. I think in those situations prcelpod is a better idea, and caompnies could even pay for staff to use it instead.

mattwnz

20141 posts

Uber Geek

#1198426 16-Dec-2014 13:30

old3eyes:
richms:
old3eyes:
Oh give me a break. You sound like a slave driver. Do your staff get a morning tea and lunch break these days??

Quite common. Why have staff time taken up opening and inspecting and logging peoples personal packages for no gain to the company?

The parcels could be held at reception and the staff could open them in their lunchtime or is lunchtime forbidden these days??

Doesn't the recipient have to sign for it that it was inspected as not damaged? Plus it then needs storage. Plus it still takes the time of the receptionist. Depending on the number of staff you have it could be a major part of their work day. Parcelpod sounds like a better idea for that situation.

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