Ali Express just granted me a refund for nondelivery.

Obviously, the outcome I wanted (short of actually getting what I ordered.

Seller had three cracks at propsing no refund, before I found the the "Have aliexpress step in" button.

"Hi, Sorry for any inconvenience. If you still have not received it now, we are afraid the logistics is a bit slow or it has been stuck on the road. As International shipping requires more complicated shipping procedures, such as both countries customs clearance, transit stations , Bad weather , Holiday etc., Hope you can kindly wait last 20 days, if you still do not receive it at that time, we will give you a satisfactory solution. and please close the dispute for us firstlty."

"Friend, could you pls contact your local post office to ask for your goods? Maybe it have arrived already."

"dear, did you check the number in local post office?UY277255515CZ"

Tracking didn't even show it arriving in NZ...

Yeah I disputed all mine, and got refunds, re-ordered and the replacements have arrived all whilst the originals are still sitting in nowhereland...

I also now entirely avoid Cainiao Super Economy options and use AliExpress Standard Shipping even if it costs a few more dollars.

rh2600:

 

I also now entirely avoid Cainiao Super Economy options and use AliExpress Standard Shipping even if it costs a few more dollars.

 

Not many sellers offer it, but Special Line-YW is possibly a little faster than AliExpress Standard Shipping and a bit cheaper.

I don't recommend the economy Yanwen services.

I did not even have to do anything about my last order and it was automatically refunded. It was a bunch of printer cartridges, they were not shipped in time so got the credit.

I have 3 items from Feb, Feb and March which are held by Customs. 2 have been refunded with the 3rd about to be claimed. My bet is Czech Post hasn't done the required paperwork to Customs satisfaction.

Someone's bright idea to save money was it? This'll cost them...

frankv:

 

neb: It's this, seriously undersized push blocks for a table saw.

 

If they're seriously undersized compared to what they advertised, photograph them with a ruler to show the actual dimensions and start a dispute as "Not As Advertised".

 

Beware that there may be several different sizes in the ad, where for example the size listed down in the fine print is different from the headline.

 

Or when you choose from a range of options, some of them are very different from the headline. e.g. from the same ad below "150mm Electronic Digital Caliper Carbon Fiber Dial Vernier Caliper Gauge Pachometer Digital Micrometer Measuring Tools", typically $20 or so each, often has an option that's only about $3. Ah, but that one is just a plastic (aka acrylic aka "carbon fibre") vernier caliper. Obviously the words I highlighted don't apply to that (I'm being excessively generous in not highlighting Measuring or Tool), and in fact "Carbon Fiber", "Dial", "Micrometer", and "Pachometer" don't apply to any of them. (I had to Google "pachometer" to find out what it was). 

 

I think the idea is basically (a) include lots of keywords to get lots of hits, (b) include a low price item to get to the top of the "order by price" list, then (c) bait & switch... customer clicks through expecting to find digital calipers for $3.10, but then selects the expensive one because the cheap one is just garbage.

 

Personally, this sort of crap is a major red flag to me because very clearly the customer is just some-one to screw over as best they can. Because they included "pachometer" and "micrometer", they clearly don't even know what it is they're selling, so they're probably getting screwed over by their suppliers, or drop-shipping from some other vendor who can't sell because they have nothing but bad reviews, and will probably, hopefully, go out of business real soon. If they don't screw you by selling you something you don't want, they'll screw you on quality or not actually shipping or whatever.

 

 

 

Second this. The whole Ali Express experience is terrible, from the anxiety making sure you've clicked the correct picture when you order (they'd get taken to the cleaners by Comcom in NZ for that misleading practice), to discovering that everything claimed in the listing about the product is total BS (good luck getting away with that indefinitely on TradeMe). 

Then theres the disputes process. They reject requests saying "no evidence" - so I appeal and find I can't upload a 15MB video (even though it says 20MB video size max right beside the upload button), screenshot the Chinese message that flashes up and translate it and it says "file size exceeds 15MB" , so I end up running the video through Handbrake and reduce it to 10MB - no still no good - 5MB - no! OK how about 4.5 MB - nope... So I upload the evidence to Dropbox and then can't explain anything in the text box due to the character limit but manage to fit everything that needs to be said and explain that their appeal form wasn't letter me upload videos of any filesize. Submit and appeal rejected, so I use "Chat to store" and get told "no evidence submitted" - "did you look at the video?" - "no video or evidence" - "what about the Dropbox link?" "Oh we cannot access. Can you upload to Google Drive ?" "OK - heres the Drive share link" - 10 mins nothing "Me: are you still there? have you looked at the video?" "My superviser will review and we get back to you in 48 hours max."  No response - rinse and repeat. 

I just requested a charge back from my bank today & raised a fresh dispute over another item that I bought from the same store "Digitaling Store". I wouldn't have bothered with the second item, had they not given me the run around on the other item.  

It will be interesting to see how my $3.47 digital callipers work out when NZ Post gets around to delivering them. Guess what store I bought those off? :) Live and learn.

And then there's the fact that every link you click opens another webpage - and the stupid coins and stupid merge game on the phone App.  Dark patterns!