Has anyone disputed an order from Aliexpress for non-delivery?

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turtleattacks

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#304080 3-Apr-2023 09:13

Hi guys,

I ordered some items from Aliexpress on the 21-Jan 2023 and although it looks like it has been shipped according to the seller, it never arrived in the country.

Given that it's about two months since the order, I had disputed the order but the seller kept on declining the refund and Aliexpress stepped in saying that it's been shipped.

It's not a lot of money, maybe like $20 but just a bit annoying.

I've had some great experiences with Aliexpress, where items arrived the next week. I think some items are bulk sent to a dispatch centre in New Zealand and then mailed out promptly from a New Zealand address in a new bag/parcel bag?

Anyone else had issues with Aliexpress?

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#3058036 3-Apr-2023 09:15

I had one package I disputed after 3 or 4 months. They refunded me, then, the package arrived. Of course.

CYaBro

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#3058038 3-Apr-2023 09:18

I’ve had to wait 4 months for an order in the past.
And have an order now that I placed back in Feb that’s not due to arrive until May 11.
Two months to dispute is probably to soon.

Opinions are my own and not the views of my employer.

turtleattacks

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#3058040 3-Apr-2023 09:19

CYaBro: I’ve had to wait 4 months for an order in the past.
And have an order now that I placed back in Feb that’s not due to arrive until May 11.
Two months to dispute is probably to soon.

Wonder why some items are so quick and some are.... so slow.

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Deanonzl

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#3058045 3-Apr-2023 09:26

My order is almost the same, never arrived at the NZ border

Only a rewind spring for a chainsaw that I can't find anywhere else, so I need the part, not a refund.

allio

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#3058066 3-Apr-2023 10:10

I disputed the last order I had in this situation as my purchaser protection was about to expire (i.e. Aliexpress was asking me to confirm receipt or it would happen automatically). The refund was processed pretty much instantly with the reason given as "purchaser protection expiring and goods not delivered" or something similar. Has your order hit the same point? I think it was closer to three months than two for me.

My missing order also showed up a few weeks after my refund.

The one time I've actually not had an order delivered it was a clearly scammy seller. They provided false shipping information and tried to talk me out of applying for a refund on Aliexpress, instead asking me for my Paypal details. Once I insisted on doing it through the Aliexpress system I was again refunded promptly.

SirHumphreyAppleby

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#3058126 3-Apr-2023 10:37

allio:

I disputed the last order I had in this situation as my purchaser protection was about to expire (i.e. Aliexpress was asking me to confirm receipt or it would happen automatically). The refund was processed pretty much instantly with the reason given as "purchaser protection expiring and goods not delivered" or something similar. Has your order hit the same point? I think it was closer to three months than two for me.

AliExpress seems to have changed recently and made it more difficult to file disputes. You used to be able to open a dispute 10 days after an item shipped for logistics issues. That doesn't seem to be the case anymore, and you need to wait until after the estimated delivery date. You have 15 days to open a dispute after confirming delivery, which I assume means you can open a non-delivery dispute after it is automatically accepted, but to be on the safe side I would do it a day or two before the automatic delivery confirmation timeout.

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tchart

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#3058128 3-Apr-2023 10:55

Ive had a few items not delivered recently.

One I totally forgot about and the you are SOoL. Only avenue was to leave a bad review.

The other one (ordered in January) never turned up. You have to wait until the option is there udner your orders. Which is annoying since Ive had to wait almost 3 months...

SirHumphreyAppleby

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#3058138 3-Apr-2023 11:11

As an aside, track your package using https://parcelsapp.com/ and look to see if there is a "Next tracking numbers" field. That may get you some more information.

Cainiao Super Economy Global shipments have been going via Czech Post, and until a few days ago there was nothing of note when tracking using the CZ tracking number. Suddenly, I have tracking entries dated from early February to late March appearing where I'm sure there were none previously. The tracking indicates packages are pending arrival processing, suggesting there may be some movement in the next few days.

turtleattacks

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#3058145 3-Apr-2023 11:19

SirHumphreyAppleby:

As an aside, track your package using https://parcelsapp.com/ and look to see if there is a "Next tracking numbers" field. That may get you some more information.

Cainiao Super Economy Global shipments have been going via Czech Post, and until a few days ago there was nothing of note when tracking using the CZ tracking number. Suddenly, I have tracking entries dated from early February to late March appearing where I'm sure there were none previously. The tracking indicates packages are pending arrival processing, suggesting there may be some movement in the next few days.

Just did that and saw that the parcel went to the Czech for some strange reason.

Think it's enroute now.

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Silvrav

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#3058149 3-Apr-2023 11:28

All the time, and usually no issue with refunds, but i am very picky from who I order on Aliexpress.

deadlyllama

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#3058407 3-Apr-2023 13:43

SirHumphreyAppleby:

As an aside, track your package using https://parcelsapp.com/ and look to see if there is a "Next tracking numbers" field. That may get you some more information.

Cainiao Super Economy Global shipments have been going via Czech Post, and until a few days ago there was nothing of note when tracking using the CZ tracking number. Suddenly, I have tracking entries dated from early February to late March appearing where I'm sure there were none previously. The tracking indicates packages are pending arrival processing, suggesting there may be some movement in the next few days.

THANK YOU THANK YOU THANK YOU

Parcelsapp has more detail than the AliExpress site, or 17track (which I'd been using), neither of which were showing the NZ Post tracking code.

Unfortunately it is telling me that everything is stuck in customs :(

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turtleattacks

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#3058410 3-Apr-2023 13:53

deadlyllama:

SirHumphreyAppleby:

As an aside, track your package using https://parcelsapp.com/ and look to see if there is a "Next tracking numbers" field. That may get you some more information.

Cainiao Super Economy Global shipments have been going via Czech Post, and until a few days ago there was nothing of note when tracking using the CZ tracking number. Suddenly, I have tracking entries dated from early February to late March appearing where I'm sure there were none previously. The tracking indicates packages are pending arrival processing, suggesting there may be some movement in the next few days.

THANK YOU THANK YOU THANK YOU

Parcelsapp has more detail than the AliExpress site, or 17track (which I'd been using), neither of which were showing the NZ Post tracking code.

Unfortunately it is telling me that everything is stuck in customs :(

Do all packages get processed in customs at the same lead time no matter the cost of the postage?

I'm sure I've had packages from Aliexpress that I ordered recently that did not get stuck in customs.

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SirHumphreyAppleby

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#3058440 3-Apr-2023 14:28

turtleattacks:

Do all packages get processed in customs at the same lead time no matter the cost of the postage?

I'm sure I've had packages from Aliexpress that I ordered recently that did not get stuck in customs.

I'm not convinced these are stuck in customs given the arrival processing dates are quite old in some cases, even if they have only appeared in recent days. I am more inclined to believe NZ Post is the one delaying their processing, at least in part because they have admitted doing this when I complained previously, informing me that slow packages would be put on a five-day delivery cycle, rather than the three-day targeted delivery as indicated on their Website. I.e. use express post if you want it delivered faster.

Customs delays are usually minimal, and it looks like many package are pre-screened and given clearance before they arrive in the country, if you use the better shipping options.

CYaBro

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#3058443 3-Apr-2023 14:32

CYaBro: I’ve had to wait 4 months for an order in the past.
And have an order now that I placed back in Feb that’s not due to arrive until May 11.
Two months to dispute is probably to soon.

And what do you know, not long after I posted this the package was delivered! 🤣

Only about month earlier than scheduled.

Opinions are my own and not the views of my employer.

boosacnoodle

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#3058515 3-Apr-2023 15:28

Postal Ninja is a great website to use for finding parcels once they get relabelled. Most things I have ordered lately have arrived in NZ inside of a week then wait for NZ Post to do their thing. Usually means delivery within 10 days. Same for a friend also.

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