Handsomedan:
Senior Managers without a good EQ
As a people leader you need empathy, understanding and the ability to se another person's perspective.
I have a people leader in my organisation who has no EQ, which makes it hard to have a relatable conversation - it also makes it hard to discuss things like mental health, general well-being, workload and work/life balance.
The answer is often, "Yes, I work long hours and I just get on with it", or "I have been in meetings since 5am"...as opposed to a more reasonable response such as, "Do you need to take some time off?", "Is there anything I can do to help ease your workload?", would myou prefer I don't schedule meetings for 10pm?".
That is where effective EAP policies and people are important to the wellbeing of a workplace.