Over the top ID requirements

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allan

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#107542 14-Aug-2012 12:59

Went to a show a Auckland's Vector Arena on Sunday night and collected the pre-booked tickets. Had a copy of the emailed booking confirmation, but then had to produce in order:

- the credit card to which the booking had been charged
- some form of photo ID (why, how did they know what I looked like in the first place?)
- and then finally had to sign for them

More than a little over the top I think, or maybe i am just used to people being more trusting in Wellington

e.g. I have noticed way less petrol pumps on pre-pay here than in some other parts of the country.

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#672226 14-Aug-2012 13:20

Maybe they wanted to make sure the tickets had not been scalped?

allan

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#672228 14-Aug-2012 13:23

But they still had them their possession at that point. I was just trying to collect prebooked/prepaid tickets.

khull

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#672230 14-Aug-2012 13:31

thats pretty standard experience for me. even ordering a pizza online for pick up you'd be expected to show the card you used for the order.

dclegg

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#672232 14-Aug-2012 13:32

allan:
- some form of photo ID (why, how did they know what I looked like in the first place?)

They needed to know that the name on the ticket matched the name of the person standing in front of them. If ID with no photo was used, its easier for a third party to be picking up the tickets.

I'd be willing to bet that all of these measures are in place to make it more difficult to scalp tickets.

wellygary

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#672233 14-Aug-2012 13:37

allan: Went to a show a Auckland's Vector Arena on Sunday night

The first step in admitting you have a problem is to admit that it was a Kenny rogers concert :) :)

Ticketek list these as their standard pickup T&C, I would assume they apply nation wide....
Collection Conditions: As part of the terms of sale, the only person authorised to purchase tickets is the credit card holder. Tickets will not be issued to persons other than the credit card holder. You are required to present your credit card and photo I.D. to collect tickets. If you have purchased concession tickets, you are also required to present a valid concession card.

http://premier.ticketek.co.nz/content/help/faqs.aspx

bazzer

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#672235 14-Aug-2012 13:39

I've never had to do anything but show the card I used to pay for the tickets. That doesn't seem to over the top to me. Showing photo ID too, I'd be happy with, just never had to do it.

Sometimes if I'm going moshpit I'll take the minimum with me possible, usually just a CC, so this would be a bit of an inconvenience, especially if there's no mention on the Venue pickup info on their website.

allan

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#672238 14-Aug-2012 13:43

dclegg: They needed to know that the name on the ticket matched the name of the person standing in front of them. If ID with no photo was used, its easier for a third party to be picking up the tickets.

Hardly. I'd already produced the credit card with my name on it.

In any case, if I'd gone with one of the original options of having the tickets couriered to me (at additional cost of course), the only thing they would have had, would have been the signature on the courier delivery - and not necessarily mine of course, just whoever was home at the time.

Just struck me as odd that I could fly to Auckland and back with nothing more than the booking ID, but it required multiple forms of ID just to collect tickets to get into a concert. It's not as if Kenny Rogers was likely to be the target of ticket scalping - haha

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Klipspringer

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#672240 14-Aug-2012 13:46

Yip Standard Procedure. Even the cops these days seem to be doing it when they pull u over :-p

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#672243 14-Aug-2012 13:47

BraaiGuy: Yip Standard Procedure. Even the cops these days seem to be doing it when they pull u over :-p

What, asking for the credit card ? ;)

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ajobbins

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#672244 14-Aug-2012 13:48

Come to Australia. You need 100 points of ID to buy knives and forks at the supermarket.

Same with buying a SIM card

Twitter: ajobbins

dclegg

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#672246 14-Aug-2012 13:49

allan:
dclegg: They needed to know that the name on the ticket matched the name of the person standing in front of them. If ID with no photo was used, its easier for a third party to be picking up the tickets.

Hardly. I'd already produced the credit card with my name on it.

But it would be easier for someone to borrow the credit card and present that when picking up the tickets, than using photo ID. Sure, thats a pretty unlikely scenario in an on-sold ticket situation, but the photo ID does offer more protection.

allan:
In any case, if I'd gone with one of the original options of having the tickets couriered to me (at additional cost of course), the only thing they would have had, would have been the signature on the courier delivery - and not necessarily mine of course, just whoever was home at the time.

They have little control in this situation (unless they ID check everyone on entry, which would be a logistical nightmare). But they have more control when picking up tickets.

allan:
Just struck me as odd that I could fly to Auckland and back with nothing more than the booking ID, but it required multiple forms of ID just to collect tickets to get into a concert. It's not as if Kenny Rogers was likely to be the target of ticket scalping - haha

You possibly have a point. But if you talk to anyone who missed out on tickets to high demand events only to see tickets being on-sold on TradeMe with horrendous markups, you'll understand the desire to do whatever can be done to slow down this practice.

kiwitrc

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#672247 14-Aug-2012 13:50

ajobbins: Come to Australia. You need 100 points of ID to buy knives and forks at the supermarket.

Same with buying a SIM card

Serves you right for living there.

nate

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#672252 14-Aug-2012 14:03

kiwitrc:
ajobbins: Come to Australia. You need 100 points of ID to buy knives and forks at the supermarket.

Same with buying a SIM card

Serves you right for living there.

Well played sir, well played!

kiwitrc

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#672255 14-Aug-2012 14:06

nate:
kiwitrc:
ajobbins: Come to Australia. You need 100 points of ID to buy knives and forks at the supermarket.

Same with buying a SIM card

Serves you right for living there.

Well played sir, well played!

I got more.

(I have an Aussie wife, excellent Kiwi/Aussie banter in our house :)

God, if only we had 2 more Gold medals.

dclegg

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#672261 14-Aug-2012 14:09

kiwitrc:
(I have an Aussie wife, excellent Kiwi/Aussie banter in our house :)

God, if only we had 2 more Gold medals.

Both my kids were born in Australia, and my youngest (she's 11) considers herself to be fiercely Australian, despite being 3 when we moved back home. She even has a Wallabies cap that my wife bought for her behind my back :-)

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