I have a business customer who is trying to send emails to @hotmail.com addresses. These emails are in response to legitimate business requests where my clients needs to send requested information, paperwork etc to their customers.
All emails to @hotmail are ending up in the junk bin
Emails without attachments have occaisionally missed going to the junk bin
If the client removes an email from junk and replied to it the reply from my client to that email wil end up in the junk bin.
I set up a test account and whitelisted them and reception was hit and miss.
My client cannot always initiate conversations with customers to let them know to check their junk bins (e.g request may be via web form, written request etc.
My client:
Runs their own mail server (server01.heatstore.co.nz )
Has a RIP, PTRs etc to server01.heatstore.co.nz
Has legetimate SPF records
Has a fixed / Static IP address for the last 6 years or so
Has no black listings anywhere
Is not selling viagara etc - they sell peeltt fires, wood fires etc.
Is not virused
Is not running an open spam relay.
Have emailed hotmail with no response with didly.
Happy to privde mail headers if required.
Any ideas? Help? did I miss something?
Cheers
shane
PS - am writing a blog entry about black lists and blocking in NZ here: http://www.geekzone.co.nz/nunz/8488