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Topic # 12362 13-Mar-2007 16:57
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So today I was in Warehouse Stationery listening in on people's conversations (as you do Wink) when I heard this guy ask someone about Office 2003. The conversation went a little like this:

Salesperson: Hey there, back again?
Customer: Yep. This time it's about Office
S:2003 or 2007?
C:2003 actually. 2007 is a little too expensive for us and we don't need some of it's features. Will 2003 run on Vista?
S: No. 2003 does not run on Vista.

It was that that struck me as weird - Office 2003 not running on Vista? I was fairly adamant that it did. It was the second most recent release of Office so why would Microsoft lock customers and potential customers out of giving MS their money? (and I know for a fact that Office 2003 does run on Vista as per here.)

I almost wanted to jump-in and say that Office 2003 did run on Vista, or at least talk to the sales person afterwards.

But wait - there's more!

About 10 minutes later, the same salesperson was talking to an older couple who happened to have a PC that had Vista on it. The monitor they had been using had died and so they were on the prowl for a new one. They asked the salesperson (remember, it's the same salesperson):

C: We're looking for a new monitor. What's the difference between these ones (pointing to a CRT) and these ones (pointing to an LCD) - they're more expensive, so we need a good reason to pay the extra money.
S: These (LCD) are smaller and use less power. In my opinion, LCD's are a lot better - what kind of computer do you have?
C: A Compaq I think
S: XP or Vista?
C: Windows Vista - the most basic one.
S: Ah, sorry. You'll have to pay more for the LCD - these big, clunky monitors don't work on Vista.

This was absolutely disgusting - I could see a Vista computer with a CRT attached working just fine. The entire episode really annoyed me - the Office thing was bad enough, but Vista not running CRT's? Come on... Was he out for the extra commission on the $200 between Office 2003 and 2007, or just plain uniformed? And what was the story with the monitor? $200 difference in price between a CRT and an LCD - what was in it for him? Or was it just more sales-retardation?

What would you have done if you had been there when this was happening? Would you have stepped-in right away, waited until the customer had left, or completely ignored it? (If you're wondering what I did, I didn't do anything - salespeople scare me - which is funny, because I am a salesperson)


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Ultimate Geek
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  Reply # 63600 13-Mar-2007 17:09
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Personally I would have stepped in and told the customer the truth, as I have done on several occasions.  I actually got offered a job once as the manager overheard the conversation and was impressed with my product knowledge.

There is no excuse for feeding customers false information, sales people need to know it's OK if you don't know something, a customer would rather you find out for them than feed them allot of rubbish.  If this sales person was just fishing for extra commission (I don't think Warehouse Stationary do that?) then bad, very bad!  If that was one of my staff members they would be getting a warning.


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  Reply # 63605 13-Mar-2007 17:27
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A little offtopic, but when I'm shopping with my GF and she's trying on a dress/shoes or something I love to go into the various stores such as Noel Lemming etc and ask *really* dumb questions. Or attempt to buy the most expensive Wireless Router with every possible option. I get to the desk and tell them I have one PC with a dial up Xtra and will this make it go faster etc.

I'm quite impressed with the number of times the Sales Person has actually said to me "You don't need to buy this" or "You only need this simple ADSL router" (depending on what fake scenario I've thought up) or I've got good information to my exceedingly dumb question.

I also love going into the Telecom store, claiming my company (which I don't have) is interested in signing up to Telecom and buying 30 PDA phones. They get all excited and get the paperwork, then I ask if we can please get the PDA phones without the stupid stumpy antenna... (All the Telecom PDAs seem to have them)

In answer to your question, I would have stepped in. I've done so twice before. I've found the sale staff get quite hacked off, and once the person I was telling the truth to obviously thought the sales person knew a lot more than me and ignored what I had to say.

 
 
 
 


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Reply # 63652 13-Mar-2007 21:47
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I would of said something

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  Reply # 63653 13-Mar-2007 22:03
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The words 'Hung Drawn and Quartered' come to mind.

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  Reply # 63654 13-Mar-2007 22:21
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I would consider making a complaint to the store manager.

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  Reply # 63666 14-Mar-2007 06:02
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I also love going into the Telecom store, claiming my company (which I don't have) is interested in signing up to Telecom and buying 30 PDA phones. They get all excited and get the paperwork, then I ask if we can please get the PDA phones without the stupid stumpy antenna... (All the Telecom PDAs seem to have them)


My Telecom PDA doesnt have an aerial. Does this mean you are lying about lying to them or did you do this one time yet your story implies this is a sport you do regularly?

Monitor story:
I probably wouldnt have stepped in at the time but if the opportunity arose that I could speak to the customers alone then I would have hinted to them that all is not what it seems and they should get some outside advice before parting with any cash.

Office 2003 story:
Yeah if I was close enough I might have dropped a one line saying something like "I have office 2003 running with Vista - are you sure it doesnt work?"

I am going guess that this sales guy is a classic case of the saying "A little bit of knowledge is a dangerous thing". If the warehouse stationery staff are not on commission then what benefit is it for this guy to lie? I reckon he was just trying to show off, either way - karma catches up with us all.





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  Reply # 63690 14-Mar-2007 12:47
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riahon:


I also love going into the Telecom store, claiming my company (which I don't have) is interested in signing up to Telecom and buying 30 PDA phones. They get all excited and get the paperwork, then I ask if we can please get the PDA phones without the stupid stumpy antenna... (All the Telecom PDAs seem to have them)


My Telecom PDA doesnt have an aerial. Does this mean you are lying about lying to them or did you do this one time yet your story implies this is a sport you do regularly?

You haven't been able to buy a Harrier for a very long time. So all the Telecom PDAs do in fact have antennas. Go check a Telecom store for yourself. He isn't lying so no need to make such an accusation.

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  Reply # 63750 14-Mar-2007 21:45
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Oh I'd definately jump in.

There's nothing more infuriating than seeing otherwise helpless honest people who want a good computer get bummed around by salespeople in retail stores.

Or just fed mis-information which leads them to fork out cash. In addition to that I get annoyed at needing to upgrade something, just to suit the requirements of something else. But then again, I'm the guy that sees the usefulness in a 386.

You know what? I don't even think its about how much you know. Its all about attitude. Computers are getting faster and faster, thus cheaper & cheaper. This means that the 'old, crappy computers worth $50' are getting better and better at the same rate. Its my opinion that you can buy a decent, useful PC for around $100 second hand today.

Good example - my hunk of junk I bought from the supershed (rubbish dump). I've mentioned this a few times now. No screen but 400mhz p2, 96mb RAM, 10mbit network card, 6gb hdd and cdrom/floppy drive. USB 1.1. PCI bus.
$37.

Extra keyboard: $3. Additional 10mbit pci network card: 50 cents. Additional 64MB off trademe: $5 + postage.

That thing'll do all your office work, play videos and music and go all over the internet easily.

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  Reply # 63753 14-Mar-2007 21:52
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I'd lay a complaint myself. 

If you aren't sure - find out rather than spreading more misinformation :) 




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  Reply # 63754 14-Mar-2007 21:54
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cokemaster: I'd lay a complaint myself.
Into a little basket? Cool

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Reply # 63755 14-Mar-2007 21:56
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....Filled with bricks, then thrown at sales person?




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  Reply # 63782 15-Mar-2007 08:54
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I was in Noel Leeming on the weekend looking at new TV's. I was looking at a few sets and started speaking to the salesman and asked if the Panasonic Plasma's supported PC's on the HDMI inout (using DVI->HDMI adapter) told in no uncertain terms that you can only use the PC input on all TV's and you can't use HDMI. I tried to correct him but it was no use. I'd also had a sales guy at Harvey Norman also feed me a load of rubbish in regards to supported resolutions on a TV as well, thank god we have the internet to check things out.

I instead visited another Noel Leeming store and saw a guy that I used to work with. He was more than happy to let me take my PVR in, hook it up and play around with the TV. As a result I got myself a new Pioneer 50" Plasma yesterday.

You missed out on a sale Harveys..and if it hadn't have been for the fact I got a very good deal on the TV I did I wouldn't have purchased it from Noel Leeming either. If you're going to sell high end products to people you need to be serious about providing the customer with correction information and not spinning rubbish, particularly in regards to HD broadcasts and standards.









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  Reply # 64342 19-Mar-2007 22:12
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Ah i understand your situation totaly. just the other day i went into a major nz computer retail store and asked how much they could get in a 400w atx 24 pin power supply in for. The sales person looked at me dumbly and showed me the cable that goes from the computer to wall socket! he had no idea what i was talking about so decided that the best way to get me money was to lie!

In that situation i would have abused the c*nt

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