Hi folks,
My in-laws have two panasonic heat pumps as we have along with a bunch of other Panasonic products. We thought the Panasonic support would be ok but here is the current tale of woe:
10th September - Heat pump louvre motor stopped working so although the heat pump works the flaps at the front don't open on start. A well known Auckland Air Conditioning firm come to look. Order part.
18th September - Nothing heard so in-laws email service agent. They are advised a two week wait on the part.
9th October - Nothing heard so rang the agent. Advised it will be a further two week wait for the part.
9th October - Rang Panasonic and after listening to the automated recording about having piece of mind with quality panasonic products and waiting for customer service for 10 minutes they left a message. Call not returned.
Upshot is that they have been without the heat pump for over a month now with another "two week" wait.
There must be squillions of these heat pumps in New Zealand.
Have my in-laws just had bad luck or is the Panasonic service just rubbish?
Cheers, Matt.