Hey everyone,

I'm new to this site and I felt that I should inform people of activities of a company called ValueBasket. It is not an honest company and you may regret dealing with them.


I’ve purchased what I intended to be a Christmas present for my wife late in November through ValueBasket. The money were drawn from my account straight after I’ve submitted my credit card details, which I thought was odd, because most companies process the payment only when the item you’ve purchased is shipped.


I was later contacted by VB representatives who wanted me to provide them with more details before my item is shipped, they said they needed it to verify that I am authorized to use the credit card I’ve made the payment with. I thought it was suspicious that they wanted to verify it after deducting the money. In response, I’ve asked for a refund which they guaranteed within 14 days of any purchase. It has been well over a month since then and so far I’m still waiting for my money.

Based on my own experience and many similar online reviews, this is what I think may be happening behind the scenes (the other alternative is that it’s just not a well-run company):


VB has a problem with their supply chain and they offer products that they don’t actually have in stock. The credit card verification procedure is merely used to stall time. I’m guessing they also have a problem with their cash flow, and by advertising products they don’t actually have, they entice people like me to give them a free loan to fund their daily activities. Even though I’m not purchasing anything, they are using my and other people’s money to run their business until they can repay it. I’ve disputed the transaction with my bank and contacted Visa, Mastercard, Paypal, NZ Commerce Commission and the Australian Department of Commerce to see what they think about the matter.


I hope that they will take action about it, because the company is a fraud.

I hope you don’t fall into their trap.