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Topic # 147342 16-Jun-2014 18:40
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From Consumer:


Consumer NZ is welcoming new consumer protections that come into force on 17 June 2014.

"Long overdue changes to the Consumer Guarantees Act and Fair Trading Act will provide greater protection against unfair practices and dodgy dealers," says Consumer NZ chief executive Sue Chetwin.

Key changes include the amendment of the Consumer Guarantees Act to cover goods bought at auction.

"Up until now, goods bought through auction on sites like Trade Me have been excluded from the Act. That's been a windfall for the growing number of traders who use auction websites because they've been able to avoid any responsibility for faulty goods. This won't be able to happen anymore," Ms Chetwin says.

Just like products you buy in "bricks and mortar" stores, goods bought at auction will be covered by the Act, she says.

In addition, online traders will have to disclose whether they're "in trade" so consumers know who they're dealing with.

From 17 June, consumers will also have more protection against retailers who push extended warranties. Retailers will have to tell you what protection their extended warranties provide, over and above the guarantees already provided under the Consumer Guarantees Act.

"Extended warranties have been heavily promoted, often with confusing or misleading information about the benefits they offer. But in many cases, you're paying for protection you already have by law. Retailers now have to tell you about your existing legal rights," says Ms Chetwin.

Consumer NZ is also welcoming changes to door-to-door selling laws that will give consumers five working days to cancel a sale if they change their mind about the purchase. The rule also applies to telemarketing sales.

"We continue to get regular complaints about the high-pressure sales tactics used by door-to-door salespeople. Consumers finally have some extra protection against these traders," says Ms Chetwin.

Other changes to the Fair Trading Act will ban unsubstantiated product claims. This means businesses won't be able to make claims about a product or service if they don't have evidence or reasonable grounds for making the claims.

Businesses will also face substantially tougher penalties for serious breaches of the Fair Trading Act. Maximum penalties for misleading and deceptive conduct, false representations, and unfair practices have increased from $60,000 to $200,000 for individuals and from $200,000 to $600,000 for businesses. Individuals who repeatedly break the law will face banning orders for up to 10 years.

Businesses will also face penalties for failing to comply with the rules relating to door-to-door sales, extended warranties and lay-by sales.






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  Reply # 1066894 16-Jun-2014 18:47
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Consumer NZ is also welcoming changes to door-to-door selling laws that will give consumers five working days to cancel a sale if they change their mind about the purchase. The rule also applies to telemarketing sales.


That will be good for old people who get sold stuff they don't need. It should also sort out all the bad apples in sales people for ISPs who make offers that don't exist.







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  Reply # 1066895 16-Jun-2014 18:49
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I thought there already was an out with door to door selling already?




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  Reply # 1066896 16-Jun-2014 18:49
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Door to Door sales already have a Seven day "Cooling off" period don't they?

Edit: This includes Telesales...

 

  • the seller making the initial approach (unexpectedly), often personally, either face to face or over the telephone
The Act provides consumers faced with this type of selling method with legal protection in the form of a 7 day cooling-off period after the making of an agreement during which the consumer may cancel the contract by notice in writing.



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  Reply # 1066942 16-Jun-2014 19:12
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one of the sales pitch for extended warranty is "it covers wear and tear"

does it? and does CGA cover "wear and tear"?

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  Reply # 1066945 16-Jun-2014 19:15
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joker97: one of the sales pitch for extended warranty is "it covers wear and tear"

does it? and does CGA cover "wear and tear"?


CGA requires things to be durable, so is open to interpretation as to wear and tear.

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  Reply # 1066947 16-Jun-2014 19:17
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joker97: one of the sales pitch for extended warranty is "it covers wear and tear"

does it? and does CGA cover "wear and tear"?


It does? Then why am I buying new car tires when the old ones wear out?

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  Reply # 1066948 16-Jun-2014 19:19
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which car dealer offers that? I'd buy a 20 year extended warranty!

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  Reply # 1066949 16-Jun-2014 19:19
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The trademe notifications went out a few days ago.
About time i think for trademe. Its been a riot for how long now?




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  Reply # 1067013 16-Jun-2014 20:55
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johnr:
joker97: one of the sales pitch for extended warranty is "it covers wear and tear"

does it? and does CGA cover "wear and tear"?


It does? Then why am I buying new car tires when the old ones wear out?


Tyres are consumables. However if they prematurely fail , it would be covered.

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  Reply # 1067015 16-Jun-2014 21:04
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mattwnz:
johnr:
joker97: one of the sales pitch for extended warranty is "it covers wear and tear"

does it? and does CGA cover "wear and tear"?


It does? Then why am I buying new car tires when the old ones wear out?


Tyres are consumables. However if they prematurely fail , it would be covered.


premature failure right here!




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  Reply # 1067048 16-Jun-2014 21:26
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more like not fit for purpose

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  Reply # 1067051 16-Jun-2014 21:26
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ah is that why they failed the driving test ;p

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Reply # 1067052 16-Jun-2014 21:27
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TimA:
mattwnz:
johnr:
joker97: one of the sales pitch for extended warranty is "it covers wear and tear"

does it? and does CGA cover "wear and tear"?


It does? Then why am I buying new car tires when the old ones wear out?


Tyres are consumables. However if they prematurely fail , it would be covered.


premature failure right here!
TimA think you done too many burnouts there sonny




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  Reply # 1067105 16-Jun-2014 22:10
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This is all round good stuff!

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  Reply # 1067109 16-Jun-2014 22:14
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Gilco2:
TimA:
mattwnz:
johnr:
joker97: one of the sales pitch for extended warranty is "it covers wear and tear"

does it? and does CGA cover "wear and tear"?


It does? Then why am I buying new car tires when the old ones wear out?


Tyres are consumables. However if they prematurely fail , it would be covered.


premature failure right here!
TimA think you done too many burnouts there sonny


haha, Thanks google for the image.
@JohnR Either that or chicken strips.Chicken Strips




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