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956 posts

Ultimate Geek
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Topic # 151758 4-Sep-2014 11:15
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Just a small rant here...

Just had to phone a provincial newspaper to cancel a subscription for my elderly Dad, who is now no longer in a position to read the newspaper. All the IVR options were a good old "Kiwi" voice, but then I found myself talking to a staff member in the Fairfax Media global call centre (Philippines I think) on the worst VOIP connection I have ever experienced. I could not even understand the person at the other end. Tried twice more before I got quality I would describe as "passable".

Do you think organisations ever conduct voice quality checks on customer experience?

Anyway, tweeted them about it, so see if them respond...

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Uber Geek
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  Reply # 1121730 4-Sep-2014 12:06
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Yes I agree.

Chubb security used to handle our alarm monitoring and in the multiple times I ended up disputing their bills I ended up speaking to someone I could barely understand whose number was withheld and who would never actually tell me where they were. They got even more confused when I insisted that all further communication be in writing.....

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