Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


jdmatt

28 posts

Geek


#157106 19-Nov-2014 22:03
Send private message

Hi all, was wondering if anyone has had any experience with the Dick Smith Surge Catcher warranties? I purchased two after a direct lighting strike two years ago that destroyed alot of electronics. Today we had a electrical storm pass through and this time I lost my 50" Plasma that won't turn on. They say these boards have a $75000 connected equipment warranty.

Now was wondering if anyone here has tried claiming on these connected equipment warranty and if so is it worth the hassle? Or should I just bite the bullet and claim through my insurance company?

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
michaelmurfy
/dev/null
9637 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  #1179867 19-Nov-2014 22:11
Send private message

Just do it through the insurance company - will be quicker in most cases.

I've tried claiming for an iMac in the past connected to a surge protector and it took forever.




linw
2264 posts

Uber Geek

Subscriber

  #1179878 19-Nov-2014 22:19
Send private message

Pretty brave, or stupid, offering a lightning strike insurance. Weasel words hidden there somewhere?

 
 
 
 


jdmatt

28 posts

Geek


  #1179883 19-Nov-2014 22:38
Send private message

linw: Pretty brave, or stupid, offering a lightning strike insurance. Weasel words hidden there somewhere?


Yes there is a wee clause in there that they won't cover a direct strike. Luckily this time it wasn't. Funny thing is I have another TV in the kitchen with no surge protection and it is going fine.

Will probably go and get it repaired and claim insurance, think last time it cost around $450 for a new PSU/Mainboard to be replaced.

DarthKermit
5312 posts

Uber Geek

Trusted

  #1179911 20-Nov-2014 02:22
Send private message

From what I understand, most of those plug in surge protectors aren't much good. And even the best ones can't absorb the high voltage of a direct lightening strike.




Whatifthespacekeyhadneverbeeninvented?


linw
2264 posts

Uber Geek

Subscriber

  #1179928 20-Nov-2014 07:47
Send private message

Only problem with an insurance claim is the excess. But a 50" TV is worth the claim. With TVs coming down in price so much, however, even they are getting close to the typical excess!!

Hope it all turns out good for you.

sbiddle
29286 posts

Uber Geek

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  #1179931 20-Nov-2014 08:15
Send private message

I'd be very interested to actually see some fine print regarding the warranty and what it actually covers. You've effectively paid a $60 premium for a surge protected board over a $10 product which will deliver exactly the same outcome.


Aredwood
3885 posts

Uber Geek


  #1180492 21-Nov-2014 00:27

Give all of the surge protector details to the insurance company. They might try to claim back their costs from DSE.





 
 
 
 


dickytim
2514 posts

Uber Geek
Inactive user


  #1180517 21-Nov-2014 06:33
Send private message

Aredwood: Give all of the surge protector details to the insurance company. They might try to claim back their costs from DSE.


^^ This and I would be interested to see the results too.

I have a surge arrestor that offers $1 million cover! I never believed for a second that there was actually any cover with it, I am genuinely interested to see the results.

SepticSceptic
1860 posts

Uber Geek

Trusted
Subscriber

  #1180829 21-Nov-2014 15:28
Send private message

Did you also connect the TV/Sat coax thru the surge protector ? Or the ADSL line ? Lightning power spikes can  have multiple entry paths.




My thoughts are no longer my own and is probably representative of our media-controlled government


wasabi2k
2092 posts

Uber Geek


  #1180834 21-Nov-2014 15:30
Send private message

small print: not valid if appliance is plugged in at the time of strike..

Dunnersfella
3884 posts

Uber Geek


  #1180851 21-Nov-2014 15:32
Send private message

SepticSceptic: Did you also connect the TV/Sat coax thru the surge protector ? Or the ADSL line ? Lightning power spikes can  have multiple entry paths.


Correct.
And people seldom connect standard gear like AV receivers correctly... let alone plug in their surge protector to the manufacturers specs!

mattwnz
16861 posts

Uber Geek


  #1180856 21-Nov-2014 15:37
Send private message

Very interesting case, and the device was sold at  a premium price as it had the warranty with it. If I had purchased it, I would try to make a claim and see what happens, at least you can go into a store to make the claim. If you claim on your household insurance, then you will likely have an excess to pay, and may affect any no claims bonus. Plus you paid for that protection already with that device. If you do make a claim with the insurance company, they may require you tell them about the surgeprotector and it's warranty anyway.

jdmatt

28 posts

Geek


  #1181298 22-Nov-2014 15:38
Send private message

Quick update.. Have managed to get the TV up and running. Did this by removing the the back panel of the TV and checked the 2 fuses on the Power supply one was blown and managed to pick another one up from town and fired it up no problems.

As for the surge protector I guess it has done its job, all other equipment plugged into it is good as gold. I have noticed the the light saying its protected is not showing for it and also for the other one in office.

I'm am glad that I didn't have to go through the claim process but I would have like to know if they would of payed out. 

Sideface
6275 posts

Uber Geek

Trusted
DR
Lifetime subscriber

  #1181300 22-Nov-2014 15:44
Send private message

jdmatt: ... As for the surge protector I guess it has done its job, all other equipment plugged into it is good as gold. ... 


Forgive me for stating the obvious, but most surge protectors only work once, with "sacrificial" components which cannot be replaced.
You need to replace your surge protector.




Sideface


jdmatt

28 posts

Geek


  #1181302 22-Nov-2014 15:51
Send private message

Sideface:
jdmatt: ... As for the surge protector I guess it has done its job, all other equipment plugged into it is good as gold. ... 


Forgive me for stating the obvious, but most surge protectors only work once, with "sacrificial" components which cannot be replaced.
You need to replace your surge protector.


Yes I understand that and am already on the hunt for some new protectors.

For those interested in the DSE T & C's have attached a photo.

Click to see full size



 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic





News »

Huawei launches IdeaHub Pro in New Zealand
Posted 27-Oct-2020 16:41


Southland-based IT specialist providing virtual services worldwide
Posted 27-Oct-2020 15:55


NASA discovers water on sunlit surface of Moon
Posted 27-Oct-2020 08:30


Huawei introduces new features to Petal Search, Maps and Docs
Posted 26-Oct-2020 18:05


Nokia selected by NASA to build first ever cellular network on the Moon
Posted 21-Oct-2020 08:34


Nanoleaf enhances lighting line with launch of Triangles and Mini Triangles
Posted 17-Oct-2020 20:18


Synology unveils DS16211+
Posted 17-Oct-2020 20:12


Ingram Micro introduces FootfallCam to New Zealand channel
Posted 17-Oct-2020 20:06


Dropbox adopts Virtual First working policy
Posted 17-Oct-2020 19:47


OPPO announces Reno4 Series 5G line-up in NZ
Posted 16-Oct-2020 08:52


Microsoft Highway to a Hundred expands to Asia Pacific
Posted 14-Oct-2020 09:34


Spark turns on 5G in Auckland
Posted 14-Oct-2020 09:29


AMD Launches AMD Ryzen 5000 Series Desktop Processors
Posted 9-Oct-2020 10:13


Teletrac Navman launches integrated multi-camera solution for transport and logistics industry
Posted 8-Oct-2020 10:57


Farmside hits 10,000 RBI customers
Posted 7-Oct-2020 15:32









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.