Monday I bought a pack of Eneloop rechargeables at Dick Smith online. First time ever buying online from them. Their price is really good coming at almost 50% off even with shipping.
Anyway... On Tuesday we received a Fitbit Charge HR for review and the Fitbit PR folks told me a Fitbit Surge would be coming sometime soon.
On Thursday there were two boxes in our porch. They looked exactly the same including the tape around it. No sender name so I opened the first one and saw the Eneloop batteries. Cool, the Dick Smith online purchase.
The second box was the same size and inside I found a Fitbit Surge. I thought "Great, the PR folks got this earlier than expected and shipped out the review unit."
And because the boxes were unmarked I thought the Fitbit folks and Dick Smith were using the same logistics company. No big deal there.
So I setup the Fitbit, replacing the Charge HR in my account, and started wearing it. I also sent an email to the PR folks saying thanks for the Fitbit Surge...
His reply was "Oh, you got the Fitbit Charge HR?" to which I replied "Yes, and also the Fitbit Surge."
He replied "I haven't sent the Surge yet, we don't have PR stock until next week."
ALARM BELLS!
Wife take a photo of the box and send to me via MMS. And there it is: someone else's name with my address. It just happened that thanks to a freaky coincidence it was a Fitbit Surge, which I was semi-expecting anyway...
I searched for this other person's name and found a phone number in Auckland (I'm in Wellington). I called and explained what happened, also warning that she wouldn't want THIS Fitbit Surge because I had opened the box and I was using it and the buzzer seems to be dead.
I also contacted Dick Smith online and the Dick Smith PR rep. Not a peep from either.
I wish the person in Auckland manages to get Dick Smith to send another one to their address.
UPDATE: I have contacted DSE on Twitter and arranged for a phone call on Monday to sort this out... Still no email from their web team though.
