Dick Smith mix up...

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freitasm

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Topic # 165790 20-Feb-2015 19:11

You folks know I get quite a few boxes every week here. Sometimes more than one a day. Most of the times I am expecting something because a PR rep gave me a heads up when sending something for review.

Monday I bought a pack of Eneloop rechargeables at Dick Smith online. First time ever buying online from them. Their price is really good coming at almost 50% off even with shipping.

Anyway... On Tuesday we received a Fitbit Charge HR for review and the Fitbit PR folks told me a Fitbit Surge would be coming sometime soon.

On Thursday there were two boxes in our porch. They looked exactly the same including the tape around it. No sender name so I opened the first one and saw the Eneloop batteries. Cool, the Dick Smith online purchase.

The second box was the same size and inside I found a Fitbit Surge. I thought "Great, the PR folks got this earlier than expected and shipped out the review unit."

And because the boxes were unmarked I thought the Fitbit folks and Dick Smith were using the same logistics company. No big deal there.

So I setup the Fitbit, replacing the Charge HR in my account, and started wearing it. I also sent an email to the PR folks saying thanks for the Fitbit Surge...

His reply was "Oh, you got the Fitbit Charge HR?" to which I replied "Yes, and also the Fitbit Surge."

He replied "I haven't sent the Surge yet, we don't have PR stock until next week."

ALARM BELLS!

Wife take a photo of the box and send to me via MMS. And there it is: someone else's name with my address. It just happened that thanks to a freaky coincidence it was a Fitbit Surge, which I was semi-expecting anyway...

I searched for this other person's name and found a phone number in Auckland (I'm in Wellington). I called and explained what happened, also warning that she wouldn't want THIS Fitbit Surge because I had opened the box and I was using it and the buzzer seems to be dead.

I also contacted Dick Smith online and the Dick Smith PR rep. Not a peep from either.

I wish the person in Auckland manages to get Dick Smith to send another one to their address.

UPDATE: I have contacted DSE on Twitter and arranged for a phone call on Monday to sort this out... Still no email from their web team though.

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blakamin

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Reply # 1243272 20-Feb-2015 20:00

Twitter is always the best way with them... I had a stuff up a couple of years ago. ordered 2 tablets for my daughters for xmas.
Only 1 arrived. Then they were out of stock. I'd paid for both.
Long story short, sorted via twitter. I wasn't happy, but email and phone got me nowhere at all.
Haven't bought anything online from them since unless it's "click and collect".

Satch

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Reply # 1244691 23-Feb-2015 12:03

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You didn't check the name on the address label before you opened the package?

freitasm

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Reply # 1244692 23-Feb-2015 12:04

No. As I said we get quite a few things here some times on the same day and if I were not expecting a Fitbit on the same week then I would suspect something strange.

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freitasm

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Reply # 1244702 23-Feb-2015 12:10

By the way, Dick Smith is sending a new unit to the original buyer, and I am getting a self-addressed postage box to send this one back to them.

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Satch

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Reply # 1244713 23-Feb-2015 12:25

freitasm: No. As I said we get quite a few things here some times on the same day and if I were not expecting a Fitbit on the same week then I would suspect something strange.

It is still best to check the label of all mail before you open it.

Jaxson

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Reply # 1244756 23-Feb-2015 13:11

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Satch:
freitasm: No. As I said we get quite a few things here some times on the same day and if I were not expecting a Fitbit on the same week then I would suspect something strange.

It is still best to check the label of all mail before you open it.

Of course it is, but it had his name on it and arrived with another part of the order. How far do you want people to go to identify stuff ups from other companies?

Depending on your line of work you may get a lot of deliveries to your home address fairly regularly. If it's on our doorstep, and has our name on the top, then that's usually as far was we check.

Satch

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Reply # 1244760 23-Feb-2015 13:15

Jaxson:
Satch:
freitasm: No. As I said we get quite a few things here some times on the same day and if I were not expecting a Fitbit on the same week then I would suspect something strange.

It is still best to check the label of all mail before you open it.

Of course it is, but it had his name on it and arrived with another part of the order. How far do you want people to go to identify stuff ups from other companies?

Depending on your line of work you may get a lot of deliveries to your home address fairly regularly. If it's on our doorstep, and has our name on the top, then that's usually as far was we check.

freitasm: Wife take a photo of the box and send to me via MMS. And there it is: someone else's name with my address.

I guess you wouldn't have opened it then.

freitasm

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Reply # 1244761 23-Feb-2015 13:20

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Should have checked? Sure. But first box had my name and address, glanced over the second nd box with same address and didn't think of it.

Big deal? No.

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Satch

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Reply # 1244767 23-Feb-2015 13:28

freitasm: Should have checked? Sure. But first box had my name and address, glanced over the second nd box with same address and didn't think of it.

Big deal? No.

Except for the fact that it is kinda illegal http://www.legislation.govt.nz/act/public/1998/0002/latest/whole.html#DLM423727

I'm just suggesting that maybe looking at who an item is addressed to is advisable prior to opening said item.

But as you implied, time to move on.

freitasm

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Reply # 1244772 23-Feb-2015 13:33

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"wilfully and without reasonable excuse opens"

I didn't wilfully open it and had a reasonable excuse.

I didn't keep it and even reached out to intended recipient.

Not sure what you are at...

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Satch

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Reply # 1244778 23-Feb-2015 13:39

freitasm: "wilfully and without reasonable excuse opens"

I didn't wilfully open it and had a reasonable excuse.

I didn't keep it and even realise he'd out to intended recipient.

Not sure what you are at...

I'm no legal expert but I think this may be classified as negligence and that isn't a valid defence. Anyway I've got my point across and you are welcome to have the final say.

Mark

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Reply # 1244815 23-Feb-2015 14:04

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Of course accidentally opening someones mail exposes you to the potential horror of your neighbours/flat mates/wifes new "toy"!!! ;-)

WolfmanNZ

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Reply # 1244829 23-Feb-2015 14:13

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Its an easy enough mistake to make. Had similar experience with letter from AA Insurance sent to us. Name was actually partially obscured so all I saw was the address (ours) and opened it. We are AA members but I know we weren't with AA Insurance and had just re-signed with Westpac as we had just purchased a new house (and ironically sold ours to the guy we were buying off) so was surprised when I saw a whole lot of confirmation of Insurance policy stuff inside. I had thought it might just be them trying to sell us a policy at first. Anyways long story short it was actually for the (soon to be) new owner of our house who had already started using our address for his house related mail (move date was about 2 weeks away) When I rechecked the address I could see his name (although it was partially obscured by the window envelope) We called him and explained and he was fine about it, and he was able to come pick it up (and is still doing so at his old/our new place as he hasn't bothered doing a redirection through Post - grrr)

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Reply # 1244883 23-Feb-2015 14:57

How is it possible to stuff this up?

amiga500

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Reply # 1245724 24-Feb-2015 17:05

"How is it possible to stuff this up?" Wouldn't surprise me if DSE is using a cobbled together fulfillment system that is full of flaws, and about ten years behind that of USA retailers such as Amazon.com and BH Photo and Video.