Saw this on Stuff

I guess this is a sign of the times where more people need help as things get more technical, and we own more technology.

I think it's a cop-out for what is poor customer service and poor delivery/quality of products.

If things work as they are supposed to, and admin don't cock up your bills, then we don't need to call. When a company (eg Vodafone) is complaining that they have overworked and under resourced staff, wait times are going to increase, which unsurprisingly will result in more complaints and customer churn. I've found it easier recently to deal with non critical issues by email. I don't want to use Facebook to complain or ask for help. How do you feel about using social media for getting customer service. I've also used live chat on websites for assistance, this I like.

This is not specifically a whinge at Vodafone (I've done enough of that already recently) which is why I've put it here. I've heard and had some good call centre stories and some bad.

Let's keep this constructive, if you've had good call centre experience, share it. If it's bad, what could be done different.

EDIT should have proof read my own post.