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mdf



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Topic # 173551 27-May-2015 13:04
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I've had yet another courier fail - card left, despite me being at home and listening for a knock. SOB must have tiptoed up to the door to leave it in the jamb. From other posts on GZ, this is far from a unique occurrence. CourierPost this time - if I was inclined towards conspiracy theories, I would almost suspect they were doing it on purpose to make the ParcelPod thing more attractive [takes off tinfoil hat].

We've got a secure backyard - fully fenced at least 2 meters all around. Access is currently down the side of the house via a 2m gate that we currently have latched with a bolt. I thinking of replacing the bolt with an outdoor-rated digital combination lock. Do you think that providing the combination to the courier would result in them actually delivering the package to the back door?

There's not much of value in the back yard that isn't already otherwise secured, so I'm not worried about twits leaving the gate unlatched or wandering around or anything like that.

Some of the better e-commerce sites I use actually have an option for authority to leave (which I always do for the low value stuff), but it's not universal. I usually find the small stuff I could care less about results in cards to call, while relatively expensive stuff gets left at the front door. And at least twice thrown over the aforementioned 2m gate.

Any other good solutions for useless couriers? We're in Wellington, and we do seem to get a wide assortment of different drivers so having a word hasn't worked so far. Delivering to workplaces/other locations etc. isn't an option right now for a couple of reasons, but might become more practicable later.


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  Reply # 1312685 27-May-2015 13:05
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PO box





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  Reply # 1312687 27-May-2015 13:08
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This was on Fair Go

 
 
 
 


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  Reply # 1312689 27-May-2015 13:09
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johnr: This was on Fair Go


I haven't seen that in years. What was the gist of their argument/solution?

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  Reply # 1312691 27-May-2015 13:11
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mdf: Some of the better e-commerce sites I use actually have an option for authority to leave (which I always do for the low value stuff), but it's not universal.

You can set up authority with CourierPost itself; I did this years ago and it's been really useful.

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  Reply # 1312696 27-May-2015 13:20
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Best way to deal with couriers is deliver to a business address or PO Box. Delivering to residential addresses always results in far more inconsistent results based on whoever the local driver happens to be.

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  Reply # 1312700 27-May-2015 13:26
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ParcelPod is useless if they can't get other major couriers to deliver to them, that will be it's downfall.

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  Reply # 1312719 27-May-2015 13:32
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My take on this is there are far too many packages to be delivered within the allocated amount of time (they usually have 2 pickup times from depot). It is far easier to leave a card of the 'harder to reach' deliveries and make it someone else's problem if you are a delivery guy trying to make deadlines

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  Reply # 1312721 27-May-2015 13:38
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Behodar:
mdf: Some of the better e-commerce sites I use actually have an option for authority to leave (which I always do for the low value stuff), but it's not universal.

You can set up authority with CourierPost itself; I did this years ago and it's been really useful.


Just found this on their website, though it's out of the way - for anyone else looking see https://www.courierpost.co.nz/getattachment/tools/brochures-and-downloads/ATL---Form-Only-White-Version-NEW.pdf/

Do other courier companies do this? And do you need to do one for each courier service, or is it enough just to do the umbrella company - e.g. do I need to do NZ Couriers, Sub60, Post Haste and Castle Parcels, or is it enough just to do a Freightways one?

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  Reply # 1312736 27-May-2015 13:51
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eXDee: Best way to deal with couriers is deliver to a business address or PO Box. Delivering to residential addresses always results in far more inconsistent results based on whoever the local driver happens to be.

 

I beleive only NZs Post owned courier post can deliver to PO boxes. So they have quite a step up in the market for this type of thing. Some businesses don't like people receiving personal courier items at work, and some items are also probably private that you don't want them to be delivered at work either.

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  Reply # 1312739 27-May-2015 13:58
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Beware that the "Authority to leave" has exceptions listed at https://www.courierpost.co.nz/authority-to-leave-exceptions/

 

The following senders are exempt from the authority to leave process, and as such items sent from them can not be signed for and left by the courier:

 

  • Registered Post (Domestic and International items)
  • Department of Internal Affairs (Passports)
  • DHL Global Forwarding
  • Ezibuy
  • Hewlett Packard
  • Kuehne & Nagel (Nortel Product)
  • LicenSys NZ Ltd
  • LTSA
  • Mahi-Ora
  • Panasonic
  • PricewaterhouseCoopers
  • RPG Medicine Management
  • Raydar (previously Alphabet Soup)
  • Schneider
  • Wickliffe Press Ltd.
Please note, the list is subject to change.


So stuff sent from (e.g.) AliExpress won't be left even if you do complete an "Authority to leave" form.

(Aside: Nice business practice.... get customers to sign an agreement which refers to a page that the company can change at will.)
 

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  Reply # 1312745 27-May-2015 14:04
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You'd think there would be a business opportunity here for someone with a bit of acumen (and perhaps coding ability). I'm thinking some kind of reverse freight aggregator - so instead of signing up to one service for multiple delivery options (a la GoSweetSpot or StarShipIt) you sign up to grant a general authority to leave for all couriers. 

I'm thinking that you'd sign up with a service and get a barcode/QR code on your front door. Courier scans the code, which provides authority and instructions on where to leave the parcel (it would also prove that they had actually been to your house). 

You would think that this would be in the courier company's interests. Saves them all the hassle and cost of redirected packages.

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  Reply # 1312994 27-May-2015 18:21
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mdf: You'd think there would be a business opportunity here for someone with a bit of acumen (and perhaps coding ability).


How about a courier company (that perhaps contracts with other courier companies) to deliver stuff in the evening?


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  Reply # 1313007 27-May-2015 18:29
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To deal with this specific incident, actually lay a formal complaint. They can't fix it if they don't know.

I have seen people who've installed lock boxes for couriers to drop parcels into. One or two compartments with padlocks, leave it unlocked with a "Couriers" sign above. The courier puts in the package and locks it.




Location: Dunedin

 

 


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  Reply # 1313015 27-May-2015 18:49
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Courier Post sell a purpose built mail box. They have one on display at their Morningside depot in Auckland.

Like this...
http://www.parcelprotector.co.nz

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  Reply # 1313018 27-May-2015 19:12
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I was sitting at home once and saw a courier run up tap on the ranch slider and immediately run off, I could see all but he could not see me due to the net curtains, I had to run after him, but missed and the van drove off, have also had my signature forged a few times.

But as for your yard, high gates and fences in the front or entrance gives the impression a 4 legged furry friend could be in their and some people just don't want the confrontation with a aggressive dog (if their is a dog) to get to your door, so flag it and move on... just a thought.




Desktop AMD Ryzen 1600/RX-580/24GB Ram/29" UHD monitor, 1 laptop, Galaxy S7, Huawei something, raspberry PI, Sony Android TV plus other gadgets..... and puss (cat)

 

 

 

 

 

 


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