Dick Smith gets a 1.8 out of five at this Australian based review site. hxxp://www.productreview.com.au/p/dick-smith-electronics.html (I have replaced the tt with xx in the link in case posting live links is not allowed.) To be fair other big retailers such as Harvey Norman do little better with scores just over 2.0
The Dick Smith score was from 576 respondents and the complaint time after time was about 'Click and Collect'. Boy were some of those people angry. It's worth a read through. If I was going to buy something from DSE, which I have not done for a long long time I would shop in store. It seems that for many people that click and collect means DSE collects their money immediately, and then sometime later the customer might actually get their gear.