Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




161 posts

Master Geek
+1 received by user: 64
Inactive user


Topic # 185482 24-Nov-2015 18:12
Send private message

I purchased a small item from a NZ business earlier this year. Paid by Paypal. I asked for the package to be sent to my work address. Turns out the person who sent the item used normal post, squeezing my item into a normal envelope. I didn't realise they would send the item in an envelope, otherwise I would've selected my home address. I don't think I've received anything via normal post in a decade - aside from voting papers.

Anyway, the item didn't arrive. The reason could be mailing to a commercial address with a PO BOX. Or could have just gone missing... or ... well, the options are endless. I don't know, nor do I care to be honest. I just wanted the item I paid for. I let the vendor know and they mailed out the item again to my home address and it arrived.

All good I thought, until today. A month or so after I thought the purchase was all sorted, the vendor has emailed me with an invoice for the first item that went missing in the mail. They want me to pay twice for the one item I have received.

Is this something I am liable to pay for? 


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
1216 posts

Uber Geek
+1 received by user: 142


  Reply # 1434046 24-Nov-2015 18:28
Send private message

> I asked for the package to be sent to my work address

Did you make this purchase for your business, or for your personal use.  It makes a difference.




---
James Sleeman
I sell lots of stuff for electronic enthusiasts...




161 posts

Master Geek
+1 received by user: 64
Inactive user


  Reply # 1434047 24-Nov-2015 18:29
Send private message

Personal.

 
 
 
 


1216 posts

Uber Geek
+1 received by user: 142


  Reply # 1434048 24-Nov-2015 18:33
One person supports this post
Send private message

michael001: Personal.


In that case this falls under the Consumer Guarantees Act.  If you did not agree to pay this invoice initially, then inform them that you will not be paying the invoice because the CGA requires that they ensure delivery.






---
James Sleeman
I sell lots of stuff for electronic enthusiasts...


1216 posts

Uber Geek
+1 received by user: 142


  Reply # 1434049 24-Nov-2015 18:37
Send private message

With that said, please do ask yourself honestly if when you made this purchase there was any indication that the item would be sent by courier, or even, if there was any indication that you had chosen a postal delivery method.

I say this because as a TM seller who offers shipping methods including "Untracked Post" and "Tracked Courier", you would not believe the number of people who choose "Untracked Post", then a week later say "where is it, can you send the tracking number" and I have to reply after going to NZ Post's address checker that not only did they choose Untracked, but that their address shows as not having postal delivery.  Luckily even when there is No Postal Delivery to an address, it usually gets there in the end.







---
James Sleeman
I sell lots of stuff for electronic enthusiasts...




161 posts

Master Geek
+1 received by user: 64
Inactive user


  Reply # 1434052 24-Nov-2015 18:43
Send private message

sleemanj: With that said, please do ask yourself honestly if when you made this purchase there was any indication that the item would be sent by courier, or even, if there was any indication that you had chosen a postal delivery method.

I say this because as a TM seller who offers shipping methods including "Untracked Post" and "Tracked Courier", you would not believe the number of people who choose "Untracked Post", then a week later say "where is it, can you send the tracking number" and I have to reply after going to NZ Post's address checker that not only did they choose Untracked, but that their address shows as not having postal delivery.  Luckily even when there is No Postal Delivery to an address, it usually gets there in the end.


The NZ Vendor was 10x the price that I would've paid from Amazon. And there wasn't any postal options, I just clicked the purchase button and re-direct through to Paypal. 

Anyway, thanks for the advice - I will let them know.



1216 posts

Uber Geek
+1 received by user: 142


  Reply # 1434054 24-Nov-2015 18:48
Send private message

michael001:And there wasn't any postal options,



In that case,  they didn't give you a choice so absolutely it is under the CGA, it is totally the vendor's fault if they didn't check that your address could use the postal method that the vendor selected. 





---
James Sleeman
I sell lots of stuff for electronic enthusiasts...


1462 posts

Uber Geek
+1 received by user: 269

Subscriber

  Reply # 1434056 24-Nov-2015 18:54
One person supports this post
Send private message

business or personal, makes no difference, contract is between vendor and cartage company, you are out of the loop, tell the vendor to send the invoice to the cartage company

25691 posts

Uber Geek
+1 received by user: 5445

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 1434074 24-Nov-2015 19:51
Send private message

Does the address have a postal service? The NZ Post website will tell you this. If it doesn't and your company has a P.O Box then it very likely got redirected to that.





BDFL - Memuneh
59189 posts

Uber Geek
+1 received by user: 10421

Administrator
Trusted
Geekzone
Subscriber

  Reply # 1434091 24-Nov-2015 20:13
Send private message

michael001: Paid by Paypal. 



michael001:  All good I thought, until today. A month or so after I thought the purchase was all sorted, the vendor has emailed me with an invoice for the first item that went missing in the mail. They want me to pay twice for the one item I have received.

Is this something I am liable to pay for? 


You already paid for the item - or so you said. So why is the seller charging again? Or is the seller treating it as a second sale?








161 posts

Master Geek
+1 received by user: 64
Inactive user


  Reply # 1434095 24-Nov-2015 20:20
Send private message

freitasm:
michael001: Paid by Paypal. 



michael001:  All good I thought, until today. A month or so after I thought the purchase was all sorted, the vendor has emailed me with an invoice for the first item that went missing in the mail. They want me to pay twice for the one item I have received.

Is this something I am liable to pay for? 


You already paid for the item - or so you said. So why is the seller charging again? Or is the seller treating it as a second sale?




She wants to charge me for the item that never arrived because it never bounced back to her either, she is out one item.

Anyway I told her I wouldn't be paying again and she replied and said she can’t be bothered pursuing me and then called me a dick.

All resolved.




161 posts

Master Geek
+1 received by user: 64
Inactive user


  Reply # 1434099 24-Nov-2015 20:23
Send private message

sbiddle: Does the address have a postal service? The NZ Post website will tell you this. If it doesn't and your company has a P.O Box then it very likely got redirected to that.


Yeah I checked the website, they won't deliver to it. And I checked reception for a week - never arrived.

20450 posts

Uber Geek
+1 received by user: 3906

Trusted
Subscriber

  Reply # 1434140 24-Nov-2015 21:27
3 people support this post
Send private message

Calling you a dick really is something that deserves a name and shame IMO.




Richard rich.ms



161 posts

Master Geek
+1 received by user: 64
Inactive user


  Reply # 1434147 24-Nov-2015 21:36
Send private message

richms: Calling you a dick really is something that deserves a name and shame IMO.


Nah. Her business is very small with a small customer base, it'd be pretty easy to cause her problems. She is in a tough spot obviously, I will leave her be.


10101 posts

Uber Geek
+1 received by user: 3097

Trusted
Subscriber

  Reply # 1434170 24-Nov-2015 22:15
Send private message

michael001:
richms: Calling you a dick really is something that deserves a name and shame IMO.


Nah. Her business is very small with a small customer base, it'd be pretty easy to cause her problems. She is in a tough spot obviously, I will leave her be.



You're way too nice. I'd put a contract out with the Two Trevors...! ;-)





536 posts

Ultimate Geek
+1 received by user: 87


  Reply # 1434301 25-Nov-2015 07:44
Send private message

Sometimes you have to laugh at the way that some people operate business aye...good on you for taking the higher road :)

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

New Zealand government to create digital advisory group
Posted 16-Dec-2017 08:47


Australia datum changes means whole country moving 1.8 metres north-east
Posted 16-Dec-2017 08:39


UAV Traffic Management Trial launching today in New Zealand
Posted 12-Dec-2017 16:06


UFB connections pass 460,000
Posted 11-Dec-2017 11:26


The Warehouse Group to adopt IBM Cloud to support digital transformation
Posted 11-Dec-2017 11:22


Dimension Data peeks into digital business 2018
Posted 11-Dec-2017 10:55


2018 Cyber Security Predictions
Posted 7-Dec-2017 14:55


Global Govtech Accelerator to drive public sector innovation in Wellington
Posted 7-Dec-2017 11:21


Stuff Pix media strategy a new direction
Posted 7-Dec-2017 09:37


Digital transformation is dead
Posted 7-Dec-2017 09:31


Fake news and cyber security
Posted 7-Dec-2017 09:27


Dimension Data New Zealand strengthens cybersecurity practice
Posted 5-Dec-2017 20:27


Epson NZ launches new Expression Premium Photo range
Posted 5-Dec-2017 20:26


Eventbrite and Twickets launch integration partnership in Australia and New Zealand
Posted 5-Dec-2017 20:23


New Fujifilm macro lens lands in New Zealand
Posted 5-Dec-2017 20:16



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.