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Topic # 185482 24-Nov-2015 18:12
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I purchased a small item from a NZ business earlier this year. Paid by Paypal. I asked for the package to be sent to my work address. Turns out the person who sent the item used normal post, squeezing my item into a normal envelope. I didn't realise they would send the item in an envelope, otherwise I would've selected my home address. I don't think I've received anything via normal post in a decade - aside from voting papers.

Anyway, the item didn't arrive. The reason could be mailing to a commercial address with a PO BOX. Or could have just gone missing... or ... well, the options are endless. I don't know, nor do I care to be honest. I just wanted the item I paid for. I let the vendor know and they mailed out the item again to my home address and it arrived.

All good I thought, until today. A month or so after I thought the purchase was all sorted, the vendor has emailed me with an invoice for the first item that went missing in the mail. They want me to pay twice for the one item I have received.

Is this something I am liable to pay for? 


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  Reply # 1434046 24-Nov-2015 18:28
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> I asked for the package to be sent to my work address

Did you make this purchase for your business, or for your personal use.  It makes a difference.




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James Sleeman
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  Reply # 1434047 24-Nov-2015 18:29
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Personal.

 
 
 
 


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  Reply # 1434048 24-Nov-2015 18:33
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michael001: Personal.


In that case this falls under the Consumer Guarantees Act.  If you did not agree to pay this invoice initially, then inform them that you will not be paying the invoice because the CGA requires that they ensure delivery.






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James Sleeman
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  Reply # 1434049 24-Nov-2015 18:37
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With that said, please do ask yourself honestly if when you made this purchase there was any indication that the item would be sent by courier, or even, if there was any indication that you had chosen a postal delivery method.

I say this because as a TM seller who offers shipping methods including "Untracked Post" and "Tracked Courier", you would not believe the number of people who choose "Untracked Post", then a week later say "where is it, can you send the tracking number" and I have to reply after going to NZ Post's address checker that not only did they choose Untracked, but that their address shows as not having postal delivery.  Luckily even when there is No Postal Delivery to an address, it usually gets there in the end.







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James Sleeman
I sell lots of stuff for electronic enthusiasts...




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  Reply # 1434052 24-Nov-2015 18:43
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sleemanj: With that said, please do ask yourself honestly if when you made this purchase there was any indication that the item would be sent by courier, or even, if there was any indication that you had chosen a postal delivery method.

I say this because as a TM seller who offers shipping methods including "Untracked Post" and "Tracked Courier", you would not believe the number of people who choose "Untracked Post", then a week later say "where is it, can you send the tracking number" and I have to reply after going to NZ Post's address checker that not only did they choose Untracked, but that their address shows as not having postal delivery.  Luckily even when there is No Postal Delivery to an address, it usually gets there in the end.


The NZ Vendor was 10x the price that I would've paid from Amazon. And there wasn't any postal options, I just clicked the purchase button and re-direct through to Paypal. 

Anyway, thanks for the advice - I will let them know.



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  Reply # 1434054 24-Nov-2015 18:48
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michael001:And there wasn't any postal options,



In that case,  they didn't give you a choice so absolutely it is under the CGA, it is totally the vendor's fault if they didn't check that your address could use the postal method that the vendor selected. 





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  Reply # 1434056 24-Nov-2015 18:54
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business or personal, makes no difference, contract is between vendor and cartage company, you are out of the loop, tell the vendor to send the invoice to the cartage company

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  Reply # 1434074 24-Nov-2015 19:51
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Does the address have a postal service? The NZ Post website will tell you this. If it doesn't and your company has a P.O Box then it very likely got redirected to that.





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  Reply # 1434091 24-Nov-2015 20:13
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michael001: Paid by Paypal. 



michael001:  All good I thought, until today. A month or so after I thought the purchase was all sorted, the vendor has emailed me with an invoice for the first item that went missing in the mail. They want me to pay twice for the one item I have received.

Is this something I am liable to pay for? 


You already paid for the item - or so you said. So why is the seller charging again? Or is the seller treating it as a second sale?








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  Reply # 1434095 24-Nov-2015 20:20
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freitasm:
michael001: Paid by Paypal. 



michael001:  All good I thought, until today. A month or so after I thought the purchase was all sorted, the vendor has emailed me with an invoice for the first item that went missing in the mail. They want me to pay twice for the one item I have received.

Is this something I am liable to pay for? 


You already paid for the item - or so you said. So why is the seller charging again? Or is the seller treating it as a second sale?




She wants to charge me for the item that never arrived because it never bounced back to her either, she is out one item.

Anyway I told her I wouldn't be paying again and she replied and said she can’t be bothered pursuing me and then called me a dick.

All resolved.




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  Reply # 1434099 24-Nov-2015 20:23
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sbiddle: Does the address have a postal service? The NZ Post website will tell you this. If it doesn't and your company has a P.O Box then it very likely got redirected to that.


Yeah I checked the website, they won't deliver to it. And I checked reception for a week - never arrived.

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  Reply # 1434140 24-Nov-2015 21:27
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Calling you a dick really is something that deserves a name and shame IMO.




Richard rich.ms



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  Reply # 1434147 24-Nov-2015 21:36
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richms: Calling you a dick really is something that deserves a name and shame IMO.


Nah. Her business is very small with a small customer base, it'd be pretty easy to cause her problems. She is in a tough spot obviously, I will leave her be.


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  Reply # 1434170 24-Nov-2015 22:15
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michael001:
richms: Calling you a dick really is something that deserves a name and shame IMO.


Nah. Her business is very small with a small customer base, it'd be pretty easy to cause her problems. She is in a tough spot obviously, I will leave her be.



You're way too nice. I'd put a contract out with the Two Trevors...! ;-)





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  Reply # 1434301 25-Nov-2015 07:44
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Sometimes you have to laugh at the way that some people operate business aye...good on you for taking the higher road :)

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