So I sold my iPhone 6 on eBay. It was purchased by a US buyer. The day it was signed for I got a return request via eBay with the buyer stating he is very angry and goods are not as pictured or described and wants their money back. They uploaded a picture of an iPhone 6 with a smashed screen stating that was how it was recieved.
Now I sent this thing in a Apple shipping box (consisting of two boxes) and then those inside another box with bubble wrap so I can, without hesitation state that this claim is fraudulent and false. Now if it's legitimate I am happy to assist but I need some advice on how to best protect myself here as I strongly suspect this picture he sent me is of another iPhone of his that is already damaged or he has damaged the one already that I sent him.
I have not contacted the buyer yet as I want to be careful with what I say. Ideally I want to get a picture of the damaged iPhone powered on showing the serial number so I can verify but I don't want him to say the LCD does not work so he can get out of that so was thinking of saying 'can you send me some pics with the phone powered on so I can see if the LCD is damaged or not' then ask him to do the same with the serial so he can't get out of it..
Will be the last time I sell on eBay! Any advice.. I am all ears... Thanks!