Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


85 posts

Master Geek
+1 received by user: 11


Topic # 191012 20-Jan-2016 08:21
Send private message

So, I purchased a pair of matching (secondhand) items from an 'In Trade' seller. They had images of the items in one piece on the auction, but when delivered to me one of the items was broken and was packed broken- ie the broken parts were all wrapped individually in newspaper, but the other undamaged item was wrapped in one piece. It looked like to me that he knew the item was broken before he sent it, but just hoped I wouldn't complain. 

 

When I the-mailed the seller and pointed this out he was not helpful and denied any responsibility (repeatedly), just kept referring me to an NZ Post form to fill out to claim.

 

The seller has had a few negative feedback comments and his responses have not been too good (pretty common on Trade Me auction feedback)

 

My problem is that I am willing to wear the loss from damage to the item- it's just not worth it to go through the claim process. But I have had quite a few items purchased on Trade me that the seller has not been upfront about condition and I feel like these traders get away with it 

 

Should I post negative feedback to help alert future buyers and wait for what will likely be a bit of a rant and denial... or just suck it up and move on?

 

 

 

 

 

 

 

 

 

 


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3
5527 posts

Uber Geek
+1 received by user: 249

Trusted
Geekzone
Lifetime subscriber

  Reply # 1475036 20-Jan-2016 08:21
Send private message

Hmmmm. Here we go.





I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



Mad Scientist
18695 posts

Uber Geek
+1 received by user: 2379

Trusted
Lifetime subscriber

  Reply # 1475046 20-Jan-2016 08:31
Send private message

Post it at the 55th second of the 59th minute of the 23rd hr of the 44th day. Everything is disabled after 45 days. I'm not sure when they count their days though. Whether by the minute of the hour or the stroke of midnight.

408 posts

Ultimate Geek
+1 received by user: 21


  Reply # 1475050 20-Jan-2016 08:36
6 people support this post
Send private message

Whenever I see negative feedback, I always check the feedback of the person that posted it.


xpd

Chief Trash Bandit
8846 posts

Uber Geek
+1 received by user: 1303

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 1475052 20-Jan-2016 08:40
Send private message

Just be honest on your feedback, highlight the fact the broken parts were all wrapped separately, which indicates the seller knew about it. Sure, he may put bad feedback on you in return, but thats the way TradeMe runs - people will look at your past trades and judge you on those more. 99 (random number) positive trades vs 1 bad ? Id still deal with you.

 

 





XPD / Gavin / DemiseNZ

 

For Free Games, Geekiness and Reviews, visit :

 

Home Of The Overrated Raccoons

 

Battlenet : XPD#11535    Origin/Steam/Epic/Uplay : xpdnz


Mad Scientist
18695 posts

Uber Geek
+1 received by user: 2379

Trusted
Lifetime subscriber

  Reply # 1475053 20-Jan-2016 08:40
Send private message

For little things i don't bother. But i have been bullied by a large scale trader who did that to me. Item missing a major component bit, i tried to negotiate refund but instead of politely declining and stating his policy is i pay return shipping of a big item, he threatened me with lawyers etc, and one evening i discovered bad feedback with no way of responding.



85 posts

Master Geek
+1 received by user: 11


  Reply # 1475054 20-Jan-2016 08:42
Send private message

joker97: Post it at the 55th second of the 59th minute of the 23rd hr of the 44th day. Everything is disabled after 45 days. I'm not sure when they count their days though. Whether by the minute of the hour or the stroke of midnight.

 

 

 

That Peter Reader guy is very insightful :0

 

 

 

Excellent suggestion though Joker 97, I shall wait upon the Stroke of Midnight rather than the Minute of the Hour


3354 posts

Uber Geek
+1 received by user: 647

Trusted

  Reply # 1475058 20-Jan-2016 08:46
Send private message

whenever you post negative feedback about something you always get negative feed back in return.  but as a person generally buying stuff, i dont really care about my feedback percentage (its like 97% or something), so I would leave bad feedback.


21286 posts

Uber Geek
+1 received by user: 4290

Trusted
Subscriber

  Reply # 1475061 20-Jan-2016 08:47
Send private message

What a tosser seller. Did you pay now with them or bank deposit?





Richard rich.ms



85 posts

Master Geek
+1 received by user: 11


  Reply # 1475063 20-Jan-2016 08:48
Send private message

joker97: For little things i don't bother. But i have been bullied by a large scale trader who did that to me. Item missing a major component bit, i tried to negotiate refund but instead of politely declining and stating his policy is i pay return shipping of a big item, he threatened me with lawyers etc, and one evening i discovered bad feedback with no way of responding.

 

 

 

I have taken to only posting positive feedback recently. If I have trouble with a trade I have posted no feedback because of the inevitable denials when the seller responds- but I am starting to think this is not fair on future buyers who might have otherwise seen the negative feedback and thought twice about dealing with the seller.


1173 posts

Uber Geek
+1 received by user: 145

Trusted
Subscriber

  Reply # 1475091 20-Jan-2016 09:05
Send private message

If they post bad feedback against you, you can respond to it and it shows up underneath the bad feedback. Someone reading your feedback can see your response and discount their bad feedback (assuming they do post bad feedback).

 

 


6665 posts

Uber Geek
+1 received by user: 568

Trusted

  Reply # 1475092 20-Jan-2016 09:09
One person supports this post
Send private message

Trademe will intervene with feedback if it's obviously retaliatory in nature.

 

 

 

My peeve with their system is that if I sell something, and then someone doesn't buy it, they get to place bad feedback on me.  As I pointed out (twice now) to Trademe, from my perspective I couldn't have done anything differently.  I listed an item, the buyer bid and won it, and it went downhill from there.  My involvement would have been the same for a good buyer as a bad one.  Stupid system.

 

 

 

Good luck with yours.  I guess an eye on the desired outcome is important.  As in where do you want it to go from here?  Refund?


1619 posts

Uber Geek
+1 received by user: 382

Lifetime subscriber

  Reply # 1475094 20-Jan-2016 09:11
Send private message

Agree with XPD. Make your feedback as factual as possible so others can see what has happened.Try to construct a case to support the bad feedback with dates and times and even quotes from emails.

 

In your case, the trader you are dealing with doesn't sound at all reasonable and you probably can't avoid bad feedback in response. But that is another opportunity to show them up when by responding to their feedback claim with more facts so your calm, reasonable and factual response will be there for all to see. When I have responded in this way, traders have even removed their bad feedback because it made their feedback look unfair and petulant, which it was. But your trader doesn't seem the type to do this.

 

I can understand the desire to maintain 100% positive feedback because I have that from over about 1,500 trades. The only way I've found to keep 100% positive feedback it is to treat people politely and honourably even if you end up out of pocket. You also have to avoid risky traders who overreact, are unreasonable, are rude, who don't correct bad feedback after the issue is resolved, who don't answer questions on their auctions either accurately or at all, etc. I have removed bids from such traders and I also blacklist any I find.

 

The negative side of having 100% positive feedback is that some traders will think that you value your reputation more highly than the trade itself. They assume that they can deal with you with impunity because you won't want to lose such a good reputation. This makes it even more important to screen the traders you deal with.

 

 

 

P.S. Agree with dolson.

 

I should add that I have placed several neutral feedbacks and a couple of negative feedbacks which have not been reciprocated because the other traders were acknowledged it was reasonable.


72 posts

Master Geek
+1 received by user: 29


  Reply # 1475095 20-Jan-2016 09:14
One person supports this post

Honest feedback is essential for future buyers or sellers. The majority of traders will be able to sort out where the blame should lie, regardless of rants and negative comments.


1709 posts

Uber Geek
+1 received by user: 169

Trusted

  Reply # 1475096 20-Jan-2016 09:15
Send private message

I would go back and re-read the auction very carefully to make sure there is no comments that suggest it was broken. Then photograph the broken item wrapped in individual pieces.

 

 

 

If the seller has really mis-represented the auction place fair feedback and report them to TradeMe (TM probably won't give a stuff, but if they seller places unfair feedback against you, then you should be able to get TM to remove it)

 

 

 

You could also report it to the police as it is fraud, but that may all depend on the value of the items as to how far you want to go. And if you are reporting, make TM aware of this also - that might make them sit up and take a bit more notice then their slack @rses normally do.


21286 posts

Uber Geek
+1 received by user: 4290

Trusted
Subscriber

  Reply # 1475116 20-Jan-2016 09:23
Send private message

Jaxson:

 

My peeve with their system is that if I sell something, and then someone doesn't buy it, they get to place bad feedback on me.  As I pointed out (twice now) to Trademe, from my perspective I couldn't have done anything differently.  I listed an item, the buyer bid and won it, and it went downhill from there.  My involvement would have been the same for a good buyer as a bad one.  Stupid system.

 

 

Not really, there are many sellers on there that are slow or don't respond to queries etc, want you to use BS checkout sites that are not even secure etc.

 

IMO if you are wearing the in trade badge on there, then there is a certain amount of professionalism that you need to show. I will place a negative if the process is crap, bought it or not.





Richard rich.ms

 1 | 2 | 3
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

The Warehouse leaps into the AI future with Google
Posted 15-Aug-2018 17:56


Targus set sights on enterprise and consumer growth in New Zealand
Posted 13-Aug-2018 13:47


Huawei to distribute nova 3i in New Zealand
Posted 9-Aug-2018 16:23


Home robot Vector to be available in New Zealand stores
Posted 9-Aug-2018 14:47


Panasonic announces new 2018 OLED TV line up
Posted 7-Aug-2018 16:38


Kordia completes first live 4K TV broadcast
Posted 1-Aug-2018 13:00


Schools get safer and smarter internet with Managed Network Upgrade
Posted 30-Jul-2018 20:01


DNC wants a safer .nz in the coming year
Posted 26-Jul-2018 16:08


Auldhouse becomes an AWS Authorised Training Delivery Partner in New Zealand
Posted 26-Jul-2018 15:55


Rakuten Kobo launches Kobo Clara HD entry level reader
Posted 26-Jul-2018 15:44


Kiwi team reaches semi-finals at the Microsoft Imagine Cup
Posted 26-Jul-2018 15:38


KidsCan App to Help Kiwi Children in Need
Posted 26-Jul-2018 15:32


FUJIFILM announces new high-performance lenses
Posted 24-Jul-2018 14:57


New FUJIFILM XF10 introduces square mode for Instagram sharing
Posted 24-Jul-2018 14:44


OPPO brings advanced technology to the smartphone market with new device
Posted 24-Jul-2018 09:20



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.