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407 posts

Ultimate Geek
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Topic # 191824 17-Feb-2016 15:51
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I recently purchased a Laptop Battery online from a NZ company as an old topic on here recommended them. I won't name and shame the company just yet. I then stumbled across some reviews of dissatisfied customers saying that the batteries didn't last very long. Within half an hour of making the payment I emailed them to cancel it and get a refund. They responded that it was no issue and as soon as we receive the payment we will refund you.

 

Couple of days passed and I contacted them, no response, then I receive an email saying your order has been dispatched. I responded to say please cancel this, I have already been approved a refund and I am not paying for shipping. 5 emails and 3 phone calls later, nothing, they appear to be ignoring me.

 

What options do I have / where do I stand? If the item does arrive I then have to pay for it shipping back, which means I will have paid shipping twice that I shouldn't be doing so.

 

I see small claims costs $45, which is expensive considering the item was only $65 ish then plus $5 ish for shipping.

 

Thanks.


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7685 posts

Uber Geek
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  Reply # 1494121 17-Feb-2016 16:11
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buyers remorse?


460 posts

Ultimate Geek
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  Reply # 1494125 17-Feb-2016 16:12
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Credit card chargeback?


gzt

10037 posts

Uber Geek
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  Reply # 1494144 17-Feb-2016 16:27
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Return the goods with documentation. Losing the shipping is not ideal but you will only lose one way the total invoice will be refunded. Either that or call and talk to them always better than email.

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