I recently purchased a Laptop Battery online from a NZ company as an old topic on here recommended them. I won't name and shame the company just yet. I then stumbled across some reviews of dissatisfied customers saying that the batteries didn't last very long. Within half an hour of making the payment I emailed them to cancel it and get a refund. They responded that it was no issue and as soon as we receive the payment we will refund you.

Couple of days passed and I contacted them, no response, then I receive an email saying your order has been dispatched. I responded to say please cancel this, I have already been approved a refund and I am not paying for shipping. 5 emails and 3 phone calls later, nothing, they appear to be ignoring me.

What options do I have / where do I stand? If the item does arrive I then have to pay for it shipping back, which means I will have paid shipping twice that I shouldn't be doing so.

I see small claims costs $45, which is expensive considering the item was only $65 ish then plus $5 ish for shipping.

Thanks.