My anecdotal experience with a few different Australian based (IT Related) businesses has left much to be desired.
These are experience I've had at work, but any one of us could be/are customers to Australian firms. I wont name any names at this stage, but I'm sure several others in these forums would have had dealings with one or two of these firms in the past.
-One firm is a domain registrar.
-Two others are 'information integration' businesses.
The experience with all of them seems to be similar:
They charge a lot, do very little. Don't respond to inquiries in a timely manner, or don't respond whatsoever. Seem to be almost inept at their core business aspects (make upgrades to their systems, but don't follow through to check that things are still operating properly the next day - was a recent issue). Are apathetic with any issues. Quick to pass the buck. Promise to respond then....don't. Are inflexible in their processes. Don't care that their poor performance may have an impact on our business.
It is so frustrating, when at my work we are held to very high standards, where performance is expected to be excellent and continually improving.
Other New Zealand businesses we deal with seem to have a different culture/ethic to their Australian counterparts where they strive to do their best, and when issues arise are understanding, sympathetic, and quick to get things sorted. They are usually able to accommodate requests that don't fit cleanly into their usual work flow with minimal fuss.
What are your experiences like with Australian businesses?