I purchased a new violin with a bow 4 months ago for nearly $3,000. Turns out the bow is slightly bent (it was only pointed out to us by a third person. At the time of purchase we didn't think to look at the bow that closely). The trader is convinced that they don't need to provide any after sales service because she discounted the bow 100%. The quoted price for the bow is $480 but on the invoice it does say that it was discounted 100%
I believe the bow is faulty and she has a duty to put things right. She reckons we need to sort it out ourselves. Would welcome a second/third/fourth opinion.