CGA: Laptop sent away for repair, returned and not working

Forums › Off topic › CGA: Laptop sent away for repair, returned and not working

Finch

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Topic # 205675 22-Nov-2016 22:17

So my Laptop has been sent away for repairs twice. The First Time the repair people couldn't do too much because I couldn't remember the login details, the second time they had full access and was supposedly fixed. It's not.

What are my rights now under the CGA? I'm fairly confident that I am now within my rights to ask for a complete refund or a new laptop as it's been sent away twice.

Just want to make sure I know what I'm talking about and I'm within my rights.

Bought it from JB Hifi 13 months ago. It first got sent away on 31st October, next time on 10th November and I got it back today (It returned to JB yesterday, but that was around 3:30PM when I got the call and it was too late for me to pick it up then)

Thanks.

tardtasticx

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Reply # 1675725 22-Nov-2016 22:26

What was the issue? That's very important.

Finch

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Reply # 1675727 22-Nov-2016 22:34

tardtasticx:
What was the issue? That's very important.

Display doesn't turn on.

Finch

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Reply # 1675728 22-Nov-2016 22:34

Double post sorry

However this is a link to the problem I have been discussing here on GZ.

http://www.geekzone.co.nz/forums.asp?forumid=37&topicid=204978&page_no=8

michaelmurfy

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Reply # 1675732 22-Nov-2016 22:45

If it is Dell then good luck: https://murfy.nz/2016/01/dell-alienware-incredible-service-fail/

3 attempts then a replacement but only after I pestered them.

Michael Murphy | https://murfy.nz
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Finch

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Reply # 1675733 22-Nov-2016 22:46

michaelmurfy:
If it is Dell then good luck: https://murfy.nz/2016/01/dell-alienware-incredible-service-fail/

3 attempts then a replacement but only after I pestered them.

Toshiba

tardtasticx

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Reply # 1675737 22-Nov-2016 23:00

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I think something like that should be relatively easy for them to troubleshoot and fix. Give them another go, the first return was kinda bummed out because of an issue outside their control so that can't be reasonably counted as a repair attempt.
When you go back to them though stress that they need to fix it properly and for good otherwise you'll be rejecting it. That gives them a chance but let's them know you aren't messing around.

If that attempt fails then reject it.

However that's entirely up to you whether you give them another shot. If you wanted to you could say you were rejecting it because it's a major fault (which it is) they've had a chance to repair it (which failed). If they don't agree then ask who to name on the disputed tribunal papers and start proceedings. Most likely they'd give in before it got any further.

jonb

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Reply # 1675743 22-Nov-2016 23:22

JB Hi Fi were pretty good when returned a Lenovo Yoga 3 Pro. Only a minor fault on the space bar but Lenovo managed to not be able to fix it within two months and Jb Hi FI were happy to refund/replace in that instance.

tripp

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Reply # 1675758 23-Nov-2016 07:10

yes you should be able to request a refund now. just tell them you reject the goods as the repair has not worked.

Finch

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Reply # 1675835 23-Nov-2016 09:20

Have rung JB and spoke to the store manager. Said he will check up with the history of repairs and give me a call back.

Finch

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Reply # 1675846 23-Nov-2016 09:41

Got a call back. Have to bring it in so they can send it off to check if there is any water damage. If not ( there isn't), then I will get a refund.

tripp

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Reply # 1675855 23-Nov-2016 09:53

Finch: Got a call back. Have to bring it in so they can send it off to check if there is any water damage. If not ( there isn't), then I will get a refund.

Tell them for that you expect it only be a couple of days as you find that a reasonable amount of time.

Dynamic

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Reply # 1675934 23-Nov-2016 11:26

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tripp:

Finch: Got a call back. Have to bring it in so they can send it off to check if there is any water damage. If not ( there isn't), then I will get a refund.

Tell them for that you expect it only be a couple of days as you find that a reasonable amount of time.

For CGA claims, both parties must work in a reasonable manner to resolve the issue.

The first repair attempt cannot be counted as not enough details were supplied by the laptop owner.

For most consumer laptops, the warranty is basically 'send it away and wait a week'. For prompt warranty service you need to go commercial-grade with your computer equipment and you get a commercial warranty. Most consumers won't pay that premium.

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