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Forums › Off topic › CGA question no 67


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# 206095 9-Dec-2016 12:00
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So the PS4 started throwing a wobbly a week or two ago, and we mentioned it to MightyApe. They kindly sent a prepaid shipping label  and we sent PS4 back to them for a once (or twice) over. Got a message a week later saying they were sending a new replacement out and here's the tracking number. It arrived and all is good and am pretty happy and pretty impressed.

 

So thing is, the machine expired like 2 days inside its guarantee, and seeing as apparently we don't get a new guarantee with the new replacement its already out of said guarantee. I believe this is pretty standard (if annoying practice). So, question is, if anything happens to new PS4 in a reasonable time frame would any of this stop me getting it fixed/replaced under CGA guideline type things ?




rb99

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Banana?
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  # 1685216 9-Dec-2016 12:11
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No, you should still be able to get it repaired if it fails within a period of time a reasonable person would expect it to last for.

 

The guarantee pretty much means nothing. If you have paid ~$500 for something, you have a reasonable expectation it should last a certain time (IMO, a playstation/Xbox should last 4-5 years - not including controllers).

 

You may have to jump up and down a bit, but the CGA is on your side.



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  # 1685226 9-Dec-2016 12:28
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Was thinking it might be along those lines. Thanks. Am all for a bit of positive reinforcement.....




rb99

 
 
 
 


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  # 1685398 9-Dec-2016 16:13
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trig42:

 

No, you should still be able to get it repaired if it fails within a period of time a reasonable person would expect it to last for.

 

The guarantee pretty much means nothing. If you have paid ~$500 for something, you have a reasonable expectation it should last a certain time (IMO, a playstation/Xbox should last 4-5 years - not including controllers).

 

You may have to jump up and down a bit, but the CGA is on your side.

 

 

But it would still have to be within a "reasonable" time of the initial purchase, not when you received the replacement. I personally think 4-5 years would be pushing it on a ~$500 console, but it would be hard to argue that it shouldn't last at least 2-3 years.

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