CGA question no 67

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rb99

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#206095 9-Dec-2016 12:00

So the PS4 started throwing a wobbly a week or two ago, and we mentioned it to MightyApe. They kindly sent a prepaid shipping label and we sent PS4 back to them for a once (or twice) over. Got a message a week later saying they were sending a new replacement out and here's the tracking number. It arrived and all is good and am pretty happy and pretty impressed.

So thing is, the machine expired like 2 days inside its guarantee, and seeing as apparently we don't get a new guarantee with the new replacement its already out of said guarantee. I believe this is pretty standard (if annoying practice). So, question is, if anything happens to new PS4 in a reasonable time frame would any of this stop me getting it fixed/replaced under CGA guideline type things ?

“The modern conservative is engaged in one of man's oldest exercises in moral philosophy; that is, the search for a superior moral justification for selfishness.” -John Kenneth Galbraith

rb99

trig42

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#1685216 9-Dec-2016 12:11

No, you should still be able to get it repaired if it fails within a period of time a reasonable person would expect it to last for.

The guarantee pretty much means nothing. If you have paid ~$500 for something, you have a reasonable expectation it should last a certain time (IMO, a playstation/Xbox should last 4-5 years - not including controllers).

You may have to jump up and down a bit, but the CGA is on your side.

rb99

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#1685226 9-Dec-2016 12:28

Was thinking it might be along those lines. Thanks. Am all for a bit of positive reinforcement.....

“The modern conservative is engaged in one of man's oldest exercises in moral philosophy; that is, the search for a superior moral justification for selfishness.” -John Kenneth Galbraith

rb99

Paul1977

5039 posts

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#1685398 9-Dec-2016 16:13

trig42:

No, you should still be able to get it repaired if it fails within a period of time a reasonable person would expect it to last for.

The guarantee pretty much means nothing. If you have paid ~$500 for something, you have a reasonable expectation it should last a certain time (IMO, a playstation/Xbox should last 4-5 years - not including controllers).

You may have to jump up and down a bit, but the CGA is on your side.

But it would still have to be within a "reasonable" time of the initial purchase, not when you received the replacement. I personally think 4-5 years would be pushing it on a ~$500 console, but it would be hard to argue that it shouldn't last at least 2-3 years.