Hi There!
So I have an Amp. Cost me $3500 3 years ago.
It has developed a fault quite some time ago, and I spent time with the NZ representative company (distributor) technical department with them telling me it wasn't an Amp fault, it was a cable or my gear problem.
I replaced the cable and eliminated as much as was practical (I have cables in ceilings and walls). The problem persisted.
I contacted the retailer. They said I could return the amp for testing and they would rent me a replacement for $70 for 2 weeks. Because my entire home theatre system relies on an Amp, I agreed, and also because I thought it would be a good litmus test to see
if the fault persisted. I have had zero issues in 2 weeks. The company called back yesterday and apparently they can't reproduce the fault, but only started testing it Wednesday!.
They keep suggesting my gear is at fault, with obscure suggestions like I damaged the HDMI cable by unplugging and plugging in HDMI while the unit was on, or that the distance of the cable was too long etc (worked fine with long cable for years).
Basically, they have agreed to replace the mainboard, and yesterday said it would be 4 weeks away. I said 6 weeks repair time was unreasonable and I refuse the repair, and asked them for another solution. They said they would work with the retailer and see what they could do.
Today they have called back and said actually it will be only 2 weeks. This will be a total repair time of 4 weeks. I don't really believe they will get it done in that time frame and I expect the timeframe to be stretched by a few days at a time.
Am I within my rights to insist on a replacement or refund, or am I stuck accepting the repair time? One option is to insist they continue to loan me this rented unit at no cost and refund me the repair cost in the meantime in exchange for the longer than normal wait I guess.
I am a little worried that it gets back and still isn't working.
Cheers