Over the last month or so I have made enquiries via email to 6 or so NZ companies about products I want to buy.
ZERO replies from any of them, and this is not an isolated case, it happens a LOT.
When I have rung them its always "We never got your email..... so sorry", yet when I email overseas companies I get a reply back within a few hours to a day.
So I am wondering if the New Zealand email system is broken because I hear that from multiple people from multiple companies in NZ.
Yes I am being snarky and sarcastic, but the facts are true.
More and more we are buying from overseas, we get responses when we email, we get quote back within a few days (we have had one NZ company give us a quote 6 months after we had bought elsewhere and completed the job). Are NZ businesses so busy they don't actually want our money ?????
Putting GST on imports (which we simply claim back anyway) is not going to cure bad customer service which is pushing your (potential) customers away