Thank you Noel Lemming, Newmarket

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Hiamie

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#229070 6-Feb-2018 12:37

Just want to give credit where credit is due.

Thank you Noel Leeming Newmarket...I returned a faulty external Seagate ultra slim 2TB hard drive today which failed on me yesterday. It had stopped being recognised by any computer in the house. I took it back to Noel Leeming in Newmarket. I did not have a receipt... lost that some time ago, but I was fairly sure it was less than 12 months since I bought it new.

Without the receipt I almost didn't bother trying to return it as I felt they would just turn me away. I had no proof of purchase! Further, it had already been replaced previously as the original one had been giving error messages straight out the box!

Noel lemming was able to find my original receipt on their system since I had given them my phone number at the time of purchase, and they swapped it out for the second time without questions or for me having to find the lost receipt. I was pleasantly surprised.

When I got home I mentioned this my neighbor and he said he also had a good experience recently with Noel Leemings.

He had purchased a very expensive drone and it had momentarily lost automatic control at one point, forcing him to urgently take manual control. He no longer felt confident in it's reliable functionality so he returned it and got a refund in excess of $1,500.

Another time I had a faulty Western Digital Live media player (purple screen of death problem) and again Noel Leeming swapped that out without any problems.

So that's three out of three returns that have had success stories without any issues and I feel that Noel Leeming should be recognised for doing the right thing each and every time.

Credit where credit is due... thank you Noel Leeming.

lNomNoml

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#1952393 6-Feb-2018 13:00

Good on them, pitty this is not the norm

tehgerbil

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#1952452 6-Feb-2018 15:26

Haha, honestly came here expecting some snarky, smart alec forum post.

10/10 did not expect a nice post. Thank you Hiamie, that was nice.

mattwnz

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#1952459 6-Feb-2018 15:43

Not sure NL participates on here to see this. Of late, I have also found them pretty good. I wonder if it has anything to do with it now being owned by the warehouse, because I usually find the warehouses after sales support is pretty good.

MaxLV

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#1952555 6-Feb-2018 18:04

lNomNoml:

Good on them, pitty this is not the norm

Harvey Noman's do that as well. As long as you provide your address and/or phone number, they'll be able to find your receipt for the faulty item.

They check the serial number on the returned item with the serial number on the original receipt to confirm it's the item they sold you...

I dont know about any other major retailers that do this.

mattwnz

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#1952561 6-Feb-2018 18:27

MaxLV:

lNomNoml:

Good on them, pitty this is not the norm

Harvey Noman's do that as well. As long as you provide your address and/or phone number, they'll be able to find your receipt for the faulty item.

They check the serial number on the returned item with the serial number on the original receipt to confirm it's the item they sold you...

I dont know about any other major retailers that do this.

I think it is very common these days, at least linking someones name to the product. Also helps when they need to contact people about recalls on unsafe products etc You would also hope so though, because for items over a certain amount, tax invoices need to include those details.

larknz

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#1952581 6-Feb-2018 19:44

It also means that they are keeping track of what you are buying

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xpd

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#1952599 6-Feb-2018 20:19

Better than the old DSE...... I had a 1TB external drive fail, DSE refused to have anything to do with it because I had lost the invoice. They didnt keep records of anything sold they claimed except for TVs and mobiles. What a bunch of BS that was.... and that was from their head office.

Good to hear NL keeps some records :D

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kingjj

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#1952819 7-Feb-2018 10:23

larknz: It also means that they are keeping track of what you are buying

Your point? Everything's tracked these days. Use a FlyBuys card? Your purchases are tracked. Use a OneCard? Your purchases are tracked. Use an AA Card? Your purchases are tracked. Back in the day when I was a contractor for FoodStuffs they introduced a customer tracking feature that allowed you to search out customers purchase history using all manner of identifying information. Using a FlyBuys or EFTPOS card I could look at years worth of purchasing and draw all manner of conclusions (there were Privacy protections in place naturally and it wasn't used willy nilly).

I've also had great after sales support from both NL and HN without a receipt thanks to them taking my number at time of purchase. If you're gonna be tracked it may as well be useful.

antoniosk

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#1952834 7-Feb-2018 10:57

kingjj:

larknz: It also means that they are keeping track of what you are buying

Your point? Everything's tracked these days. Use a FlyBuys card? Your purchases are tracked. Use a OneCard? Your purchases are tracked. Use an AA Card? Your purchases are tracked. Back in the day when I was a contractor for FoodStuffs they introduced a customer tracking feature that allowed you to search out customers purchase history using all manner of identifying information. Using a FlyBuys or EFTPOS card I could look at years worth of purchasing and draw all manner of conclusions (there were Privacy protections in place naturally and it wasn't used willy nilly).

I've also had great after sales support from both NL and HN without a receipt thanks to them taking my number at time of purchase. If you're gonna be tracked it may as well be useful.

I quite agree. I don't want to keep track of papers, everything should be electronic. My NL account has a whole range of missing purchases which is a shame, but on the whole it's been fairly good and much better than things used to be.

________

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sen8or

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#1952840 7-Feb-2018 11:11

Seems their good service has stood the test of time.

Some 20+ years ago when I first started buying stereo gear, I purchased an Aiwa mini system and sub. About 2-3 weeks later, Noel Leemings were advertising that same system but now with a free sub. I went back to store and they re-wrote the credit agreement dropping the price.

About a month or two after that, I had a case of buyers remorse, realising that my mini system was not "home theatre" capable and in no way could be upgraded. I went back again and spoke to the manager of the store. He agreed to refund me 100% of the purchase price and let me buy new HT amp and speaker combo.

The first re-write was under their price guarantee, so just an example of them following up on their advertising, the second though was above and beyond their requirements.

dt

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#1952843 7-Feb-2018 11:16

Paper invoices are silly these days, especially on thermal paper they fade over time even if you keep them in a box.

I worked at DSE and Bond and Bond while I was studying many moons ago and we were always told any purchase over $100, take down their details so they customers didn't need to hold onto their receipts.

Very good practice, made for great customer satisfaction when they clearly came in ready for war and you made it nice and simple for them instead

Funny thing though, sometimes it would look like they were a little disappointed they didn't get to lay into you, hah!

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floydbloke

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#1952846 7-Feb-2018 11:23

I really like Ryobi's virtual tool bag. Easy to see exactly what I own and when the respective warranties expire (though it does take a bit of faffing about to register each tool).

I know that means they have my details (not sure about phone number) but in the 6 month or so since I registered I haven't had a single email from them, nor from Bunnings for that matter.

Sometimes I use big words I don't always fully understand in an effort to make myself sound more photosynthesis.