So I was buying a Chromebook from PB Tech last night; I’d got right to the end of the purchase process, having selected payment method etc (having only discovered at that point they don’t take bank transfers during sales and charge a 2.5% credit card surcharge) when, without any warning, the purchase process started all over again (back to selecting address, I think). But I noticed something a bit weird – the total price had gone up a bit; I then worked out the price of the Chromebook had gone up $3.04. Checking the item page it indeed showed a revised price of $813.79 instead of $810.75.
I went though and purchased the laptop, but have sent an email objecting to this and requesting a refund of the difference – it’s not a significant amount at all to me, but it’s the principle – as it is a price shouldn’t change during a sale, let alone increase when an item’s in someone’s cart, let alone during the actual purchase process.
Will be interesting to see what they say is behind this. Has anyone got any ideas, or experienced this sort of thing before?