Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




142 posts

Master Geek


# 252804 12-Jul-2019 12:14
One person supports this post
Send private message

Sent some Tim tams in the post to a friend for her birthday. The parcel went missing.
NZ Post won’t allow me claim based on their terms of carriage.

Which states you can only send at your own risk ...

Perishable items: any item that may spoil or decay, or has an expiry date of less than 6 months from the date of sending ie Food: donuts, mushrooms, bread, meat/poultry and fish.

I wouldn’t say Tim Tams spoil or decay and they certainly have a longer best before date than 6 months

Anyone had similar issues or care to weigh in?

Thanks.

Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
338 posts

Ultimate Geek


  # 2275244 12-Jul-2019 12:17
Send private message

Interesting as surely you are claiming for missing items and not because it arrived spoiled. But based on your statement alone, it looks like they are doing a blanket approach as to since its food then whether it gets delivered or not then its not covered.


xpd

Chief Trash Bandit
10112 posts

Uber Geek

Mod Emeritus
Trusted
Lifetime subscriber

  # 2275246 12-Jul-2019 12:20
Send private message

I'd go back to them and say that I'm not concerned about the financial side of it, I just honestly want to know where the item ended up. Just say it was an empty packet, therefore no perishable items were in the package, therefore youre within your rights to query its location.





XPD / Gavin / DemiseNZ

 

Server : i5-3470s @ 3.50GHz  16GB RAM  Win 10 Pro    Workstation : (TBC)    Console : Xbox One

 

https://www.xpd.co.nz - Games, emulation, geekery, and my attempts at photography.     Now on BigPipe 100/100 and 2Talk

 

http://storm.xpd.co.nz - NZ Rock at its finest (WIP)

 

Add me on Steam


 
 
 
 


1019 posts

Uber Geek


  # 2275247 12-Jul-2019 12:20
Send private message

Tim Tams are perishable, but they also have a shelf life longer than 6 months, so their terms do not absolve them of guilt. Also, they lost the item, it didn't go bad in transit, so their T&C are irrlevant IMO.

 

The old Carriage of Goods Act 1979 has been repealed, the Contract and Commercial Law Act 2017 should be your starting point.


1915 posts

Uber Geek


  # 2275257 12-Jul-2019 12:47
Send private message

As a side comment, if your packaging doesn’t save an item from the roughest careless handling then it’s straight away deemed insufficient.

15239 posts

Uber Geek


  # 2275287 12-Jul-2019 13:59
Send private message

Under the CGA for services,  if you paid for a service, don't they have to provide that service? Eg deliver something you paid to be delivered. Did you at least get a refund on freight? My interpretation of their perishable items list, is fresher types of food, which can spoil within a few days, and is probably there so that the smell and decay of spoiled food in the postal system. Biscuits can potentially last for years in sealed packs.

 

You should also check to see if the biscuits have a 'useby date' in them, which means they are potentially unsafe to eat after that date. A 'best before' date doesn't mean that they have perished enough after 6 months not to be still safe to eat. Infact things can last for years past their best before date, especially if they are sealed. I was recently sent a chocolate bar by the manufacturer in the post which would be similar to tim tams, and surely the manufacturer sending me that isn't a breach of their terms?

 

I don;t however see how it has anything to do with them  being lost. If something was deteriorating and smelly, then I can see that as a problem for the courier, but that would never happen with longer life  packaged foods unless they got damaged and wet in transit


578 posts

Ultimate Geek


  # 2275337 12-Jul-2019 14:21
Send private message

Is it worth chasing up for $4 for a pack of TimTams? Or is there more here?




142 posts

Master Geek


  # 2275338 12-Jul-2019 14:22
Send private message

There was multiple Tim tams. About $30 worth.

 
 
 
 


15239 posts

Uber Geek


  # 2275339 12-Jul-2019 14:22
5 people support this post
Send private message

I would say it is likely more the principle than the cost. 


802 posts

Ultimate Geek


  # 2275385 12-Jul-2019 14:57
Send private message

mattwnz:

 

Under the CGA for services,  if you paid for a service, don't they have to provide that service? Eg deliver something you paid to be delivered. Did you at least get a refund on freight? My interpretation of their perishable items list, is fresher types of food, which can spoil within a few days, and is probably there so that the smell and decay of spoiled food in the postal system. Biscuits can potentially last for years in sealed packs.

 

You should also check to see if the biscuits have a 'useby date' in them, which means they are potentially unsafe to eat after that date. A 'best before' date doesn't mean that they have perished enough after 6 months not to be still safe to eat. Infact things can last for years past their best before date, especially if they are sealed. I was recently sent a chocolate bar by the manufacturer in the post which would be similar to tim tams, and surely the manufacturer sending me that isn't a breach of their terms?

 

I don;t however see how it has anything to do with them  being lost. If something was deteriorating and smelly, then I can see that as a problem for the courier, but that would never happen with longer life  packaged foods unless they got damaged and wet in transit

 

 

 

 

They could also be covering their ass for heat damage to items.


635 posts

Ultimate Geek


  # 2275402 12-Jul-2019 16:02
2 people support this post
Send private message

I'd say some NZ Post employees "accidentally" opened the package and got a bit hungry. But maybe that's just the cynic in me.


3025 posts

Uber Geek


  # 2275516 12-Jul-2019 22:23
Send private message
308 posts

Ultimate Geek

Subscriber

  # 2275518 12-Jul-2019 22:28
One person supports this post
Send private message

NZ Post take very little responsibility for their service delivery. If an item is delivered late, no matter how much extra you paid to absolutely ensure its' ultra-urgent arrival, the response is "we do apologise but there's nothing more we can do". Uhmm, yes there is. Whether you're prepared to do anything is another story.

 

If you've paid for tracking, it's actually quite hard to lose an item in their system. Well, for them it is. Seems to be a different story for us, who find it remarkably easy to achieve parcel loss.

 

With their defeatist approach to the rapidly-changing environment that they operate in, I think a new marketing slogan is due - "NZ Post, committing business suicide"





Megabyte - so geek it megahertz


1376 posts

Uber Geek


  # 2275525 12-Jul-2019 23:00
One person supports this post
Send private message

GSManiac: There was multiple Tim tams. About $30 worth.

 

The post lady had a really good snack that day :D


1915 posts

Uber Geek


  # 2275530 12-Jul-2019 23:36
One person supports this post
Send private message

tehgerbil:

 

Is it worth chasing up for $4 for a pack of TimTams? 

 

Does Dolly Parton sleep on her back?


4418 posts

Uber Geek


  # 2275532 12-Jul-2019 23:44
Send private message

SirHumphreyAppleby:

 

Tim Tams are perishable, but they also have a shelf life longer than 6 months, so their terms do not absolve them of guilt. Also, they lost the item, it didn't go bad in transit, so their T&C are irrlevant IMO.

 

The old Carriage of Goods Act 1979 has been repealed, the Contract and Commercial Law Act 2017 should be your starting point.

 

 

Does the law take into account the expiry date on perishable items? 

 

 

 

Seems like a loophole if it does not.   


 1 | 2
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Microsoft Translator understands te reo Māori
Posted 22-Nov-2019 08:46


Chorus to launch Hyperfibre service
Posted 18-Nov-2019 15:00


Microsoft launches first Experience Center worldwide for Asia Pacific in Singapore
Posted 13-Nov-2019 13:08


Disney+ comes to LG Smart TVs
Posted 13-Nov-2019 12:55


Spark launches new wireless broadband "Unplan Metro"
Posted 11-Nov-2019 08:19


Malwarebytes overhauls flagship product with new UI, faster engine and lighter footprint
Posted 6-Nov-2019 11:48


CarbonClick launches into Digital Marketplaces
Posted 6-Nov-2019 11:42


Kordia offers Microsoft Azure Peering Service
Posted 6-Nov-2019 11:41


Spark 5G live on Auckland Harbour for Emirates Team New Zealand
Posted 4-Nov-2019 17:30


BNZ and Vodafone partner to boost NZ Tech for SME
Posted 31-Oct-2019 17:14


Nokia 7.2 available in New Zealand
Posted 31-Oct-2019 16:24


2talk launches Microsoft Teams Direct Routing product
Posted 29-Oct-2019 10:35


New Breast Cancer Foundation app puts power in Kiwi women's hands
Posted 25-Oct-2019 16:13


OPPO Reno2 Series lands, alongside hybrid noise-cancelling Wireless Headphones
Posted 24-Oct-2019 15:32


Waikato Data Scientists awarded $13 million from the Government
Posted 24-Oct-2019 15:27



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.