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DarrenJ

81 posts

Master Geek


#261438 27-Nov-2019 18:00
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Anyone else had issues with the crap customer service from YouShop when things don't go as planned? They just seem really unhelpful at resolving issues.

 

Recently I ordered a tent from Amazon, was blocked due to being a dangerous item.  Took 3+days to find out it's actually blocked due to being damage, not dangerous.  Took 3 weeks to actually get clear photos of the damage, as after lots of prompting they sent me ones that were just plain blurry and incorrect time stamp. So lots of phone calls to NZPost, lots of vague replies about the actual damage, lots of blame on the USA warehouse, lots of promises to follow up, tried to escalate to someone higher up, and one phone rep snapped at me telling me she didn't have time to deal with my complaint as she finished work 10 mins ago!  Eventually got assigned to someone useful, but it took a long time and a lot of stamping of feet. Luckily the merchant was happy to take it back (surprisingly!).

 

This is an example of what they sent me to assess the damage 🤨 :

 

Click to see full size

 

 

 

I now ordered a tent fly+pole from Amazon.  Weighs bugger all.  Length around 0.4-0.5m. 

 

Arrived Youshop in a crazy long box of 1m.   YouShop displays volumetric weight of around 10Kg.  I ask them why they haven't repacked.  Quick response of it contains manufacturers packaging and removing it may result in damage in transit, they not liable then, etc.  I queried it, especially given what the item is. No response after a couple of days, so I pay the royal sum to ship to NZ (over $80!) as I need it, and didn't want to be stung by the GST changes.

 

A week later they reply and said repack is only by customer request and they only do if if the customer understand the risks and signs a waiver.  There is nothing on their website to indicate the process to do a repack.    Given the only info I have is that it contains manufacturer's packing I don't have enough info to make a informed decision, and I don't want another 3 week saga  Plus the parcel is already on it's way anyway.

 

It arrived today.    The pictures speaks volumes and clearly shows they have examined it. I've emailed them querying how they came to the conclusion after examining the box that repack could result in damage, but I expect no reply.

 

Click to see full size

 

Click to see full size

 

Click to see full size

 

 

 

Has anyone had any experience with ShipIt?  Certainly won't be touching YouShop again.  Or other carriers?

 

 

 

Cheers

 

DJ

 

 

 

 

 

 

 

 

 

 


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mr_shady
42 posts

Geek
Inactive user


  #2361874 27-Nov-2019 23:17
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Honestly don't get me started on these idiots! Been burned pretty bad my them in the past. They work fine until there is an issue, most useless customer service I have ever encountered! I use Planetexpress and Stackry now and been very happy with them. Feel free to PM if you would like a referral link to either (we both get account credit). I still begrudgingly still use Youshop for bigger items as it still works out a fair bit cheaper for bigger items and just hope like hell there isn't an issue. 

 

 

 

Actually been meaning to get around to making a 'Youshop alternative' thread for shipping options to get around GST. I will hopefully get around to making it sometime in the next day or so. 


TENKAN
279 posts

Ultimate Geek


  #2361889 28-Nov-2019 07:09
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Yep definitely the worst shipping and customer service for sure, there's been plenty of posts here including one from myself, about just how bad and useless these people are.

Shipito are great but really expensive and now more so!

I look forward to your post on who best to use come December 1.




tenkan

 
 
 
 


DarrenJ

81 posts

Master Geek


  #2361891 28-Nov-2019 07:12
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mr_shady:

 

Honestly don't get me started on these idiots! Been burned pretty bad my them in the past. They work fine until there is an issue, most useless customer service I have ever encountered! I use Planetexpress and Stackry now and been very happy with them. Feel free to PM if you would like a referral link to either (we both get account credit). I still begrudgingly still use Youshop for bigger items as it still works out a fair bit cheaper for bigger items and just hope like hell there isn't an issue. 

 

 

 

Actually been meaning to get around to making a 'Youshop alternative' thread for shipping options to get around GST. I will hopefully get around to making it sometime in the next day or so. 

 

 

 

 

Thanks for the info on other companies. I'll take a look at their pricing calculators and drop you an IM if I decide to use one of them for a referral link.  I suspect YouShop will be the cheapest, but you get what you pay for....

 

I was looking through my previous YouShop items, and I see other things had been repacked. I don't recall having to specifically log a ticket to request a repack on those.  Maybe it's a last ditch attempt to get as much revenue as possible before GST changes could potentially reduce number of items shipped? :) 


timmmay
16371 posts

Uber Geek

Trusted
Subscriber

  #2361940 28-Nov-2019 07:57
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Youshop is the cheapest, usually by a significant margin. You often get what you pay for. I've shipped maybe 30 packages with them, only one issue when a parcel wasn't quite addressed properly. They were slow and frustrating to deal with, but they go there in the end.


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