PBTech disabled click and collect for stores without stock?

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surfisup1000

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#277122 27-Sep-2020 19:02

Tried to buy something from PBtech today.... but, I cannot click & collect because the store has no stock.

But, I have always used click and collect and it has always worked as long as they have stock somewhere.

In fact, I have a pending click and collect order , waiting for delivery to the store.

I wonder if this is a permanent change, or just during their sale?

The problem is ,that it makes their sale pretty bad if you have to pay for shipping -- because sale values are very marginal and having to pay delivery makes it the opposite of a sale!

chevrolux

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#2574931 27-Sep-2020 19:34

That seems like a super logical thing to do?

Otherwise the thread would be "I 'clicked and collected' but they had no stock at the store when I turned up".

Regardless, PB sales are very much the way of Briscoes these days....

Linux

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#2574933 27-Sep-2020 19:37

Yes as above seems very logical so not sure what the issue is!

Jase2985

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#2574947 27-Sep-2020 20:13

they have to ship at their cost to your store for you to pickup. makes sense to disable that

ashtonaut

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#2574948 27-Sep-2020 20:18

I discovered the same thing over the weekend. I assumed it used to be free as they are always shipping in bulk from their main warehouse to the individual stores, so the marginal cost of one extra item should be close to zero.

Anyway, I’ve just taken my business elsewhere, paid a few dollars more but supporting a local retailer.

throbb

675 posts

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#2574949 27-Sep-2020 20:19

There are a number of retailers that do this during sales, the do it to prevent online orders taking all the stock and leaving nothing for walk in customers. Also like others are said, for tech items, the cost of sending a sale item to another store would take eat into the margin.

gehenna

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#2574976 27-Sep-2020 22:17

It can depend on the item. Smaller items I am often able to click and collect even if there is no stock in store. They ship to their branch. But bigger items which aren't generally in stock in any store (eg 30 series GPUs and other pre-orders) don't have the option to click and collect which is fine with me. As an example I've been slowly getting PC parts for a build and none of the parts I wanted were in Wellington, so they shipped them all there for me to click and collect together. These were individual purchases over a period of weeks that I only collected on the weekend too.

surfisup1000

5288 posts

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#2574981 27-Sep-2020 23:18

throbb:

There are a number of retailers that do this during sales, the do it to prevent online orders taking all the stock and leaving nothing for walk in customers. Also like others are said, for tech items, the cost of sending a sale item to another store would take eat into the margin.

Result being, the cost of items on sale are more expensive than buying outside of the sale.

It is not possible to walk into a store and buy some of these sale items. I'd have thought their click and collect is through their own trucks which are rolling between stores anyway. So not much extra cost.

eg, the item I am looking at has 30+ in their 'web' office. But, none of the stores except their Christchurch store has any stock.

On some 'sale' items, no physical stores have stock -- meaning you have to pay 'shipping' and the price is more expensive than the normal price. Surely if they have a sale they should have stock?

Actually, I'm surprised by the number of people defending this. Noel Leeming don't do this , for example.

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ojo

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#2574982 27-Sep-2020 23:20

ashtonaut:

I discovered the same thing over the weekend. I assumed it used to be free as they are always shipping in bulk from their main warehouse to the individual stores, so the marginal cost of one extra item should be close to zero.

Anyway, I’ve just taken my business elsewhere, paid a few dollars more but supporting a local retailer.

I'm pretty sure PB are a local retailer...

surfisup1000

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#2574983 27-Sep-2020 23:25

ojo:

ashtonaut:

I discovered the same thing over the weekend. I assumed it used to be free as they are always shipping in bulk from their main warehouse to the individual stores, so the marginal cost of one extra item should be close to zero.

Anyway, I’ve just taken my business elsewhere, paid a few dollars more but supporting a local retailer.

I'm pretty sure PB are a local retailer...

I imagine 'local' retailer means a locally owned and managed retail store, as opposed to pbtech which are a nationwide dealer with head office and stores in most cities.

sbiddle

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#2575039 28-Sep-2020 08:21

The whole concept of click and collect is to pick goods up from a local store and that they're all waiting and ready for you ASAP. If any store doesn't have goods in stock it's not really click and collect is it?

I really struggle with the click and collect model that Farmers use - you pay $5 for click and collect which is normally 3-4 days because they courier everything to the store and don't use stock from the stores. It really makes zero sense because you may as well just pay $5 for their courier delivery which then saves you having to visit a store.

gehenna

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#2575040 28-Sep-2020 08:24

It's a good option if you're not going to be home, but will be near a store. That'd be one of the few use cases i can think of though.