2Talk "Migration fee"

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sir1963

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#295389 25-Mar-2022 11:08

I last used my 2talk account about 10 yers ago.

I have received no billing information or any other communication from them science then

However I have now received a bill for $19.53

This is a "migration fee".

1. I was not told in advance of this fee or any changes to the terms of service

2. I was not told there would be any cost (how could I, they never told me) If I had I would have closed the account.

3. I did not ask for any migration to occur

4. This looks like the migration was business decision (ie like shifting buildings, buying a new truck, changing accountant) and they are no trying to get customers to pay for their business decision cost.

This seems to be against the fair trading act and the consumer guarantees act.

Anyone else being billed ???

Gordy7

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#2891948 25-Mar-2022 11:25

What did 2talk say about the fee?

Gordy

My first ever AM radio network connection was with a 1MHz AM crystal(OA91) radio receiver.

sir1963

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#2892006 25-Mar-2022 11:40

Gordy7:

What did 2talk say about the fee?

Only that I did not have a nil balance. I thought $0.00 was a nil balance.

I have asked for

Copies of my last 12 months statement

Copies of the notification of this fee / change in terms and conditions

Copy of the account where the last transaction occurred.

I am thinking that perhaps I send this to the commerce commission, I wonder how many other people are getting stung with this.

Linux

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#2892011 25-Mar-2022 11:48

This migration was a business decision why should you pay for it?

CYaBro

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#2892012 25-Mar-2022 11:53

You should get a credit for the migration amount too.
Have you logged into your account to check?

2talk are busy moving all customers to their new platform, even accounts that may not have been used.

Opinions are my own and not the views of my employer.

jm3

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#2892013 25-Mar-2022 11:53

Yeah I received a migration invoice of $2.35 last week. I'm yet to login and check if there website has more info.

Same boat as you haven't used for 10yrs+

sir1963

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#2892019 25-Mar-2022 11:59

CYaBro:

You should get a credit for the migration amount too.
Have you logged into your account to check?

2talk are busy moving all customers to their new platform, even accounts that may not have been used.

CYaBro

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#2892024 25-Mar-2022 12:15

sir1963:

CYaBro:

You should get a credit for the migration amount too.
Have you logged into your account to check?

2talk are busy moving all customers to their new platform, even accounts that may not have been used.

That looks like your account is in credit $19.53.

Opinions are my own and not the views of my employer.

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Gordy7

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#2892027 25-Mar-2022 12:21

I have been with 2talk for a long time.

Looked back over my invoices for the last six months.

My December invoice shows a Migration credit for $1.88.

Had not noticed that before.

Gordy

My first ever AM radio network connection was with a 1MHz AM crystal(OA91) radio receiver.

CYaBro

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#2892029 25-Mar-2022 12:26

I think the credit for the migration is if you had any credit on your account on the old system.

Opinions are my own and not the views of my employer.

cokemaster

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#2892231 25-Mar-2022 19:17

I agree with @CYaBro. I'm reading the negative amount as a credit balance and a positive amount as a debit balance.

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xpd

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#2892237 25-Mar-2022 19:48

Spoke with a friend who works for 2Talk, he said noone is getting pinged anything. If concerned, give them a call.

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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antonknee

1133 posts

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#2892256 25-Mar-2022 22:40

It's almost definitely a credit. Here's an earlier post on Geekzone. I add almost because it's not like I work for 2talk and know this to be a certainty but I would rate myself 99% sure.

@sir1963 obviously had credit on their pre-migration account, hence 2talk saying they did not have a nil balance.