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#300597 21-Sep-2022 14:10
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An FYI.

 

As mentioned by a member over on Cheapies, The Warehouse price promise policy has been under review for the last month or two, and it looks like they've decided that they'd rather match a price than beat it.

 

Price promise (thewarehouse.co.nz)

 

We’ll match any competitor's price.

Please present proof of a competitor’s current advertised price e.g. a mailer, quote, press advert or screenshot of website (current and dated) or your original receipt if seeking a refund, ensuring all Price Promise terms and conditions are satisfied outlined below:

 

  • Product must be in stock at both our store and the competitor’s store at the time of the price promise request and must take place within 7 days of the price being advertised by the competitor.
  • Item needs to be same (exact) model or item, in its original packaging and must be a standard stocked item and from a NZ based retailer.
  • Products lowered in price cannot be combined with any other TWL or competitor’s promotion or credit offer, or with any trade terms, direct purchasing from the supplier or limited quantity offers.
  • Customer needs to provide proof of competitors current advertised price e.g. competitor mailer, quote, press advert or screenshot of website (current and dated), or an original receipt if seeking a refund.
  • Claim must be lodged within 7 days of purchase or lower price being advertised. For online price matching, the product must have the same barcode, be priced on the same day, have the same freight costs, be from a NZ based retailer with a valid NZ website and be delivered from within NZ only.
    Price Promise includes school lists/packs during the Back to School campaign and parallel imported fragrances.

    Exclusions and exceptions include the following:
    Excludes gift cards, POSvA cards, vouchers, phone cards, stamps, daily deal websites, auction sites, overseas retailers, commercial quantities, stock liquidations/liquidators, all clearance products, limited quantity offers, store opening deals at either our or the competitor store, direct-from-supplier purchases and most parallel imported products.

To redeem the Price Promise in store, bring your proof of price in store and ask a team member.

 

 


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  #2970961 21-Sep-2022 14:16
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Was good while it lasted, especially in combination with grocer.nz; pricematching a product from a certain (PNS) store. 




mattwnz
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  #2970963 21-Sep-2022 14:18
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I wonder if it is due to diminishing competition in the market, as many retail brands are now owned by a single owner and there has been a lot of consolidation. Hope others don't follow such as NL who they also now own.  


  #2970968 21-Sep-2022 14:31
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mattwnz:

 

I wonder if it is due to diminishing competition in the market, as many retail brands are now owned by a single owner and there has been a lot of consolidation. Hope others don't follow such as NL who they also now own.  

 

 

I agree, hopefully it doesn't happen (re: NL). Warehouse Stationery has also been updated.




neb

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  #2971029 21-Sep-2022 16:03
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Given that pretty much everything the Warehouse sells apart from basic grocery items is Warehouse-specific and therefore there's nothing else to price-match it to, does this really matter? I wasn't even aware they had this policy until now, and can't imagine how I'd have used it if I was.

  #2971045 21-Sep-2022 16:39
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neb: Given that pretty much everything the Warehouse sells apart from basic grocery items is Warehouse-specific and therefore there's nothing else to price-match it to, does this really matter? I wasn't even aware they had this policy until now, and can't imagine how I'd have used it if I was.

 

For someone trying to get the cheapest price, that extra 10% off was great, especially when combined with their $5 off $50 offer.
I'd say most of the pricematching happens with their grocery products; toothbrush heads, baby products, breakfast foods, Whittaker's chocolate, cleaning products to name a few. Then there's toys and board games. 


mattwnz
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  #2971317 21-Sep-2022 21:14
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neb: Given that pretty much everything the Warehouse sells apart from basic grocery items is Warehouse-specific and therefore there's nothing else to price-match it to, does this really matter? I wasn't even aware they had this policy until now, and can't imagine how I'd have used it if I was.

 

 

 

They do sell a lot of other things such as home hardware, toys etc which other retailers sell, which you can normally get them to pricebeat on.


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  #2971348 21-Sep-2022 22:25
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Hopefully one of them will realise that keeping it (the 10% thing) will set them apart and get them more business...






 
 
 

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Trunks2
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  #2971443 22-Sep-2022 09:20
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Damn, I often used The Warehouse to price beat on Lego.


marmel
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  #2971466 22-Sep-2022 09:40

Some of these 'price promise' deals are a bit of a sham anyway, or at least there is more going on behind the scenes. I recently purchased a Karcher petrol water blaster from my local Mitre10. Retail was $799.99. Supercheap had them on special for $599.99. The Mitre10 price promise is that they will beat the competitors price by 10%.

 

The manager/owner flat out refused to match it (this is a locally owned Mitre10) at first and complained that Karcher is supposed to give them advance warning if another retailer was offering a special so they could adjust there prices accordingly. As it was a Sunday he said he would have to ring Karcher the next morning and let me know after that. I pointed out that there price promise was actually printed in large signage on the wall in front of where we were and told him I wanted to purchase it there and then and expected Mitre10 to honour their promise.

 

Reluctantly he did the deal so I got it for a good price I was happy with.

 

Given his remarks about "Karcher are supposed to warn us" this just showed me how the suppliers/retailers work together, you could almost say 'collude', to make sure they don't have to discount items more than they are comfortable with.


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  #2971756 22-Sep-2022 14:57
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neb: Given that pretty much everything the Warehouse sells apart from basic grocery items is Warehouse-specific and therefore there's nothing else to price-match it to, does this really matter? I wasn't even aware they had this policy until now, and can't imagine how I'd have used it if I was.

 

I've used The Warehouse's price beating offer to get good deals on phones and other hardware. I'll still use it in the future because I'd rather deal with The Warehouse than some other little shop that might vanish overnight.


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  #2971757 22-Sep-2022 14:58

MurrayM:

 

neb: Given that pretty much everything the Warehouse sells apart from basic grocery items is Warehouse-specific and therefore there's nothing else to price-match it to, does this really matter? I wasn't even aware they had this policy until now, and can't imagine how I'd have used it if I was.

 

I've used The Warehouse's price beating offer to get good deals on phones and other hardware. I'll still use it in the future because I'd rather deal with The Warehouse than some other little shop that might vanish overnight.

 

 

 

 

Ironically quite a few little shops vanished overnight when the Warehouse opened nearby.


HelloThere
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  #2971832 22-Sep-2022 19:33
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marmel: The Mitre10 price promise is that they will beat the competitors price by 10%.


Isn't it 15%

marmel
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  #2971834 22-Sep-2022 19:38

HelloThere:
marmel: The Mitre10 price promise is that they will beat the competitors price by 10%.


Isn't it 15%


Yeah could be, I think I paid $510 so 15% would be right.

mattwnz
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  #2971844 22-Sep-2022 20:09
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HelloThere:
marmel: The Mitre10 price promise is that they will beat the competitors price by 10%.


Isn't it 15%

 

 

 

Same with Bunnings 15%. Mitre 10 is usually at least few cents more expensive than Bunnings prices, so I often get them to price beat Bunnings.


neb

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  #2971847 22-Sep-2022 20:23
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marmel:

The manager/owner flat out refused to match it (this is a locally owned Mitre10) at first and complained that Karcher is supposed to give them advance warning if another retailer was offering a special so they could adjust there prices accordingly.

 

 

That's the advantage of Bunnings being a billion-dollar foreign-owned company, no-one working in the stores has any skin in the game so they're quite happy to keep the customer happy.

 

 

The downside is that you're then giving money to a billion-dollar foreign-owned company.

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