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aaristotle

145 posts

Master Geek


#303572 20-Feb-2023 08:59
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Finally got our power back after 6 days (rural Whangarei) along with landline ( & ADSL) but still no Spark mobile reception (Maungaru tower).

 

I am on the Electric Kiwi Prepay plan and noticed on the phone app we were billed as using our regular amount of power each day during the week it was out. It looks like they have used the data from the previous week's days as an estimate. When I chatted to Electric Kiwi they told me once the data came through it would correct. I had to explain that that data will never exist as the power has been off continuously to the meter for the week.  I think they then understood the issue. Data is flowing again for power usage from the point it came on, however 36 hours later the app still hasn't corrected. 

 

I assume they will fix this over the next few days, but just wanted others to check that your billing is correct or eventually fixed if you have been affected by an outage.

 

Now back to clearing our flooded orchard and pulling out 800 drowned trees.

 

  


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  #3039258 20-Feb-2023 09:21
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We got this email from Electric Kiwi about four days ago...




Bung
6485 posts

Uber Geek

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  #3039281 20-Feb-2023 09:50
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Are the trees written off as having no chance of recovery already?

aaristotle

145 posts

Master Geek


  #3039316 20-Feb-2023 11:03
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rogercruse:

 

We got this email from Electric Kiwi about four days ago...

 

 

I saw an email about not billing anyone until at least the 20 Feb (today) but thought that was more about not trying to take money from accounts where people may not have any access to do Internet banking transfers or businesses may be late paying staff due to no power/internet/office access.

 

 

 

 




aaristotle

145 posts

Master Geek


  #3039318 20-Feb-2023 11:11
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Bung: Are the trees written off as having no chance of recovery already?

 

400 of the trees are still in totally waterlogged ground after 6 days, so if the tree roots cant get access to air in the soil for about 7 days they suffocate and die. We are working through the wettest areas first and leaving the other 400 trees that had water flowing over the top of the soil for about 5 days to see if they will recover. The branches and fruit will still need to be pruned off those trees even if they do survive as they have lost all their leaves and the unripe fruit is going soft.


Silvrav
469 posts

Ultimate Geek

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  #3039320 20-Feb-2023 11:18
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How they determine daily power is using averages for when the meter looses connection, but your billing is based on set meter reading dates. Therefore yes it will correct itself once it gets the next monthly reading which will be the total reading less the previous total reading of a month ago.


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