Anybody experiencing problems with Amazon shipping - my last 5 orders have been lost

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lchiu7

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#304389 30-Apr-2023 08:23

Over the past month I have placed 5 orders on Amazon for relatively ordinary items like, a saucepan, a dead bolt etc. Nothing that would trigger any special interest.

All have not arrived and the best tracking I get is something like this

I called up Amazon and they refunded one, and reshipped 2. I got the refund but the other two are still in transit and I now get this message

This was shipped April 13.

I even ordered an item from Amazon AU when they had the deal for free shipping to NZ. That also didn't arrive and after the targeting arrival date had been reached, I received an automatic refund and I had taken no action myself. This package, even though it was ordered from AU actually was also shipped by DPD from the US.

This is highly unusual and quite annoying and I wonder if I am the only person experiencing this?

hairy1

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#3069445 30-Apr-2023 09:03

This is probably not going to help much but there is much better tracking for DPD

wnDirect :: Tracking (asendia.com)

That also gives you the Aramax tracking number for the NZ portion of the delivery.

My views (except when I am looking out their windows) are not those of my employer.

neb

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#3069500 30-Apr-2023 13:36

This package, even though it was ordered from AU actually was also shipped by DPD from the US.

An awful lot of Amazon AU stuff is actually coming from Amazon US, it's usually identifiable by shipping costs or times, or for the sort of stuff I typically look for the fact that dimensions are given in cubits and furlongs rather than cm. At that point you're better off just getting it direct from Amazon US.

networkn

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#3069529 30-Apr-2023 15:47

Wow, that's really unfortunate luck. I have never had a parcel not delivered ordered from any Amazon worldwide to my knowledge, and I've ordered a lot of stuff over the last 20 years!

lchiu7

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#3069543 30-Apr-2023 16:34

hairy1:

This is probably not going to help much but there is much better tracking for DPD

wnDirect :: Tracking (asendia.com)

That also gives you the Aramax tracking number for the NZ portion of the delivery.

Thanks but I suspect none of these packages even got out of the US since they don't show up in local tracking. I have seen news reports of people stealing packages wholesale from freight trains/trucks containing Amazon packages.

https://youtu.be/hhGrHlPGmng

Maybe mine suffered a similar fate?

lchiu7

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#3069545 30-Apr-2023 16:36

neb:
This package, even though it was ordered from AU actually was also shipped by DPD from the US.
An awful lot of Amazon AU stuff is actually coming from Amazon US, it's usually identifiable by shipping costs or times, or for the sort of stuff I typically look for the fact that dimensions are given in cubits and furlongs rather than cm. At that point you're better off just getting it direct from Amazon US.

I only ordered from Amazon AU after the items were lost fro the US and AU offered free shipping. Then that shipment got lost :-( and they refunded me before I even complained. So I have ordered a third time from Amazon US (using the credit I was given for the first lost package) and will see how that goes.

richms

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#3069651 30-Apr-2023 17:38

I have seen it on a portable screen I bought that was a very very good price. I suspect they would lose money on it with shipping it, so "losing" it is an easier way to keep amazon profitable now that I can only re-order it now its back at a much higher price.

Richard rich.ms

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Shop now for HP laptops and other devices (affiliate link).

MikeAqua

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#3069872 1-May-2023 10:47

I had two parcels lost earlier this year - both at the San Bernadino facility. Amazon refunded them, without me having to request it.

Mike

lchiu7

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#3069888 1-May-2023 11:26

MikeAqua:

I had two parcels lost earlier this year - both at the San Bernadino facility. Amazon refunded them, without me having to request it.

I don't have a problem with their refund policy. It's just reallyh annoying to order something and then 3 weeks later, it's disappeared. Then I ordered it again and now it's still showing as late and I might have to request a refund again :-(

nicmair

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#3069953 1-May-2023 12:45

I had an issue, (the actual issue was poor problem management by the Amerax problem management team here in Dunedin, who when a parcel was addressed to me at a local business address, returned it to Amazon as they and I quote "had no way to determine if said person worked at the address/business the item was addressed to" a quick Google/phone call, (the contact number was on the address label), so the item was returned to Amazon, I then attempted a reorder (3 different times, and after updating the delivery address) and each time the item was lost!

I started to think that maybe the address had been black listed, so I (4th time) I changed the delivery address to my home address, and bingo, the items arrived.

Amazon assured me they do not block/black list addresses, but now I'm not convinced. I simply now have everything delivered to home and works every time.

lchiu7

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#3079870 26-May-2023 18:58

I had the same items shipped 3 times, got to leaving Amazon warehouse and never getting here. This has taken over 5 weeks now. The third time (a couple of days ago) I asked for some sort of credit to account for my inconvenience and all they could do was give me a $5 courtesy credit. This time I purchased all the items again but this time chose expedited shipping for an additional $20. This time rather than using DPD they are coming via DHL so I hope they arrive.