Courier Woes

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Quidam

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Topic # 30633 16-Feb-2009 11:18

If any of you guys are like me, you often buy electronic gadgetry online, normally meaning to-the-door courier delivery.

My recent experience with CourierPost has me feeling less than impressed.

I ordered my item (from ASCENT) on Thursday, and they attempted delivery on Friday. My partner was at home, but the Courier did not actually knock -he just left the Card-to-call in the mailbox!

Fine, it said they would re-deliver on Saturday morning, but by 10am no one had arrived and we had to leave for other commitments.

When we got home they left another card, so this time I called to arrange redirection to my place of work.

Good thing I called, because the voice message informed me it would be shipped back to the sender on Wednesday (this was not noted on either card).

Lastly, I was told because they had attempted 2 deliveries, they would not ship to my address, but only to a designated Postshop.

I think this whole process was very customer unfriendly, and I would not recommend courierpost to anyone.

I will be letting Ascent know my views on this.

"There is no way to Peace -Peace is the Way" (A. J. Muste)

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Reply # 196025 16-Feb-2009 12:10

Par for the course for couriers, sometimes you get a good one... most of the time you get a crappy one. At least they didn't steal your stuff (this time).

RedJungle

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Reply # 196030 16-Feb-2009 12:19

On more than one occasion I've had to run outside to catch a lazy courier driver as he leaves a card in the mailbox without ever setting foot outside his van.

As said - hit n' miss really.. My current CourierPost driver is great, last one was a dopey bugger.

That said - usually if I come home to find a card in the mailbox, I'll head down to collect it myself (who wants to wait even longer for shiny shiny gadgets!?).

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sbiddle

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Reply # 196034 16-Feb-2009 12:51

I've had an instance where CourierPost left a card without knocking or pressing the doorbell as well.

I can understand their frustrations with large numbers of people who do get parcels shipped to their home address and aren't actually home during the day but not actually checking to see if somebody is home is nothing but laziness!

Ragnor

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Reply # 196077 16-Feb-2009 16:47

This image (originally posted by Growly on ocnz) sums up courier services in NZ imo

stevenz

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Reply # 196103 16-Feb-2009 17:36

Whenever we used to get people that insisted on using Fastway, we knew we'd be waiting at least 3 days for it, rather than overnight as it was supposed to be. Maybe it's just the Wellington guys but without fail they'd take at least a day longer than they were supposed to.

As for informing Ascent, they don't ship anything, they get things shipped directly to you from their suppliers, which is why they don't charge for shipping. Good outfit to deal with IMO.

andysh

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Reply # 196122 16-Feb-2009 18:59

Couriers are never fun. I work for a company that send out prob around 15-20 parcels a day, and we have atleast one parcel a week that goes missing, gets broken or whatever. I guess that is still only 1% but can still effect the business I work for in the long run.

I also use to work for NZ Post, and from stories Courier drivers use to tell me, and they way they sometimes treated the parcels was not the best. If I was a business I wouldn't use Courier Post, but hey that just me.

Quidam

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Reply # 196202 17-Feb-2009 08:27

stevenz:
Whenever we used to get people that insisted on using Fastway, we knew we'd be waiting at least 3 days for it, rather than overnight as it was supposed to be. Maybe it's just the Wellington guys but without fail they'd take at least a day longer than they were supposed to.

As for informing Ascent, they don't ship anything, they get things shipped directly to you from their suppliers, which is why they don't charge for shipping. Good outfit to deal with IMO.

Yes, I know that. However, they are still in a position to at least inform their partners that their courier choice might need reviewing. And I agree -Ascent are a great outfit. I did have problems with them a while back when I purchased a MB. In this case it was PBT couriers and they did not even leave a card. It took some time for Ascent to confirm who the courier was so I was able to chase them up.

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Nety

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Reply # 196256 17-Feb-2009 12:36

Some time back I had courier post decide to "post" a laser mouse though a sky light we had left open at the front of the house. It did not survive

I passed the info on to the supplier via Ascent whom I had ordered it though. Means the supplier then that the opertunity to go after the courier company for the cost.
I have had very mixed results with courier post. Everything from what happened with the mouse to packages days late to the other extreme where parcels get delivered the next day being a Saturday even though they are not tagged for Saturday delivery.

Also their tracking is a joke. We have picked it up.... weeds blow by.... we have delivered it... this second part is not until quite some time after it is in your hands.

Oh for tracking like they have in the states where you can almost track it coming down the road. Oh and that would be the ultimate. Google earth linked tracking...

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vexxxboy

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Reply # 196265 17-Feb-2009 13:07

the ones in Rotorua are a mixed bunch , of the last 5 deliveries 2 have caught me in and i have signed for package, one i heard a noise 7.30 in the morning and opened door to find package on doorstep (worth $300) the last two,i came home and found them stuffed in the letterbox, i wish they would leave me a card.

Common sense is not as common as you think.

stevenz

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Reply # 196275 17-Feb-2009 13:40

We used to courier probably about 10 parcels out a day, usually small things with often fairly large values. When something did go missing, Courierpost freely admitted that there's no point even trying to find it as one of their employees has probably walked off with it. This was about 5 years back, we were fairly shocked that they were so brazen about it. They did have a bit of a spate of it which suddenly stopped so I'd imagine that it was one particular person who finally got caught or somesuch. They're were good for the last couple of years, for business deliveries at least.

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Reply # 196284 17-Feb-2009 13:59

Our current courier is great, he brings everything up the drive way and to the door. Knocks every time.

The guy we had before him was totally useless. Wouldn't even come up the driveway, we'd just get the card down in the letterbox saying that nobody was home.

CYaBro

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Reply # 196288 17-Feb-2009 14:09

We get parcels delivered at work almost every day by CourierPost and never had a problem.
The CP driver is probably also the friendliest of the lot that come in here.
We have had problems with NZ couriers with parcels never arriving from suppliers.

I have also had problems at home with the rural delivery postie. I bought some concert tickets a while back on the internet and paid for courier to deliver. Came to about $500 from memory, 4 tickets plus delivery.
When they arrived I found them shoved in the letter box even though there were two bright flurescent stickers on it saying "SIGNATURE MUST BE OPTAINED" & "SIGNATURE REQUIRED"
I even had to call an 0800 number to say that I had received the tickets OK.
The same postie never bothers to come up our drive if there is something to drop off that is too big to fit in the letter box, they just put a card in instead and I then have to go to the PostShop to pick up.

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chrisjunkie

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Reply # 196364 17-Feb-2009 19:23

We regularly send t-qualizer's with CourierPost and the driver is great. When we receive goods there is ALWAYS a knock and either left on the door step (non-signature) or the driver waits for quite a while at the door. On a few occasions we have not been around but leave a note saying please leave at front door. Never has this order not been carried out!

my $0.02

dan

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Reply # 196373 17-Feb-2009 20:36

usually have no problem with Courier Post but

today got a new driver, (dammit, the previous ones were all good) turns up with 1 parcel out of 3, 6 hours later than when they usually come

after repeating telling (as didnt seem to have a 100% grasp of english) there must be more than 1 parcel he finally checks his van, opens the back door, to have 3 other parcels fall out of the van, onto my gravel driveway.

2-3 mins later of searching his Van, with other peoples parcels that seemed to be flung anywhere and everywhere, he finds the other 2 (with my help pointing them out)

I asked if he was new, he was, but it seemed like he had no training at all and even less respect for the packages.

RickD

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Reply # 196381 17-Feb-2009 21:03

I have had no problems with CourierPost.
But Fast Way is useless, they have no 0800 number, contacting the branch here is nearly impossible - you get an answer phone if you call in the middle of the day, they leave a card without calling the number on the package when they say they will, once they've left a card it's a number of days before they get round to re-deliverying even if they say it'll be next day, they don't seem to be open weekends/don't answer the phone in weekends so for me a pick-up is impossible... I'm never ordering from a site that uses Fast Way again.

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