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xpd

xpd

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#315972 3-Sep-2024 19:58
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Do you have any rights under CGA then purchasing a "second hand"/"reconditioned" device/appliance from a "reputable" retail store ?

 

Short version, reconditioned/2nd hand Xbox One purchased from EBGames, was not unpacked for a few months, found drive is faulty on power up. EB don't want anything to do with it because its outside their 3 month warranty.

 

Personally I feel anything sold by a retail store should automatically be covered by a 12 month warranty unless their primary stock is 2nd hand./returns........ but that's me :)

 

 

 

 





       Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

 

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nova
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  #3278644 3-Sep-2024 20:16
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The CGA applies to second hand goods bought from a retail outlet. They should be of "acceptable quality" and last for "a reasonable amount of time". I think a 2nd hand xbox should last for at least 12 months, and you should have a good case to get it fixed.




xpd

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  #3278720 4-Sep-2024 09:57
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Yeah read up on it a bit more, told the owner to try CGA with EB and... positive result! EB are going to fix it for free :)

 

She said she called them and said "under CGA...." and they just said we'll fix it. 

 

Cheers

 

 





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wellygary
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  #3278723 4-Sep-2024 10:02
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How do you "recondition" an Xbox ?.....




trig42
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  #3278748 4-Sep-2024 11:00
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Put it in a new box.


xpd

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  #3278758 4-Sep-2024 11:12
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trig42:

 

Put it in a new box.

 

 

Wipe it with some spray and wipe, factory reset it, and put into fresh box of some description.

 

"Done"

 

:)

 

 





       Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

 

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RunningMan
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  #3278931 4-Sep-2024 16:13
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trig42:

 

Put it in a new box.

 

 

Ex box?


Handle9
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  #3279047 4-Sep-2024 18:46
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xpd:

 

Yeah read up on it a bit more, told the owner to try CGA with EB and... positive result! EB are going to fix it for free :)

 

She said she called them and said "under CGA...." and they just said we'll fix it. 

 

Cheers

 

 

What a bunch of dickheads.

 

They willfully ignore their obligations until they find a consumer they can't dupe.


 
 
 

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.
SpartanVXL
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  #3279181 5-Sep-2024 09:05
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Because the wording is not cut and dry you get things like 3 month or 12 month warranty, most people just leave it at that.

Why would they know or bother checking the gov website for what a ‘expected’ lifetime is.

The law really should change. If cases in disputes for e.g TV’s come up because they are expected to last 5years or whatever then every warranty should be 5 years minimum. No ambiguity for people to exploit.

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