Beware of Becextech!

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Nutsaur

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#318839 25-Feb-2025 21:09

I've seen a few posts on here asking about them.

I bought a phone from them and six months later the touch screen died.
They refused to repair it so I took them to Disputes Tribunal and they were ordered to refund me.

That was in 2020 and I still haven't been refunded.
(CIV 2020 092 001969)

They offered me a 3% refund (so generous!) but wanted to charge me a fee for it.

They actually blamed me for buying the phone.
Repeatedly they said "That's all there is to it."
How on earth did they ever win a customer service award?

The lesson learned was to Google the company before placing the order.
The Commerce Commission have warned them and numerous people have complained about them.

Their permanently empty office stops civil enforcement, no phone number, and head office is in Hong Kong.

They're not worth the risk and "that's all there is to it."

Dynamic

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#3347787 26-Feb-2025 06:54

Bummer. Have you had a good look through this page and considered the enforcement options? Decision in your favour | Disputes Tribunal of New Zealand

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

eracode

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#3347791 26-Feb-2025 07:59

I know there's a matter of principle here but it would be helpful to have some idea of the amount involved.

Sometimes I just sit and think. Other times I just sit.

johno1234

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#3347796 26-Feb-2025 08:33

Nutsaur:

I've seen a few posts on here asking about them.

I bought a phone from them and six months later the touch screen died.
They refused to repair it so I took them to Disputes Tribunal and they were ordered to refund me.

That was in 2020 and I still haven't been refunded.
(CIV 2020 092 001969)

They offered me a 3% refund (so generous!) but wanted to charge me a fee for it.

They actually blamed me for buying the phone.
Repeatedly they said "That's all there is to it."
How on earth did they ever win a customer service award?

The lesson learned was to Google the company before placing the order.
The Commerce Commission have warned them and numerous people have complained about them.

Their permanently empty office stops civil enforcement, no phone number, and head office is in Hong Kong.

They're not worth the risk and "that's all there is to it."

Noted, commiserations, and thanks for the warning.

Handsomedan

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#3347801 26-Feb-2025 09:13

I've read nothing good about them, but have thankfuly avoided them (despite being tempted from time to time).

There are similar outfits who also have terrible policies and shockingly bad track-records that still seem to get plenty of business, but I guess it's hard to sift through the many reviews to find genuine ones that are either good or bad.

I hope you are able to eventually get the money they owe you. I am sure if it were the other way around, it wouldn't have been such a simple job to ignore the judgement.

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Nutsaur

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#3352927 11-Mar-2025 23:56

eracode:

I know there's a matter of principle here but it would be helpful to have some idea of the amount involved.

$810

Does that help?