Genesis IQ power shout not showing to be able to use.

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rugrat

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#319841 6-Jun-2025 20:38

Normally it is an Orange P I click next to notifications.

It is not showing so there seems to be no way to book a Power Shout at moment.

Really wanted one between 8pm and 9pm. Contact hours are only Monday-Friday during business hours.

DjShadow

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#3381445 6-Jun-2025 20:40

Looks like they have a fault, on the dashboard page of the app is a section for powershout and it is indicating to me it can’t load data

rugrat

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#3381451 6-Jun-2025 21:13

Thanks for confirming their end.

It’s working now. Still no P at top of page but can get to it by scrolling to bit you referred to, which is loading data now.

rugrat

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#3385768 20-Jun-2025 14:03

Unable to access again. I have about 200 power shout hours but if not able to use them then ***** hopeless.

Also got new rates today supply charge up from approx $1.14 to over $1.50 day

Night weekend rate up 3 cents on 11 cent. Day rate 23 to 26 cents. Roughly 25% price increase.

Was going to go another year and go hard out in winter using free hours, but the app, which is only way of booking seems unreliable. Looking at flick which is more expensive again but has benefit of 11am to 5pm being off peak. It would save me an extra 8 cents a unit approx during those hours which would be a lot better then fluffing about booking power shout hours.

rugrat

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#3385781 20-Jun-2025 15:06

It’s back now. Contract expires 18 July so see how it goes up to that date.

With 50 hours for resign taking me to 210 hours, probably be a mug not to resign. I save around $1 an hour and that’s on old rates. Cold room with heat Pump, fan heater and some cooking and washing machine.

When room warmed up probably won’t save as much, but better to use up so I can look more freely at other options.

Stu1

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#3385782 20-Jun-2025 15:07

It’s crap the response I got was book it off peak when the sites not soo busy

John19612

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#3385785 20-Jun-2025 15:28

Stu1:

It’s crap the response I got was book it off peak when the sites not soo busy

Priced as a premium product these days. That sort of customer support is unacceptable but they know they've us all by the short and curlies.

Mighty Ape

Shop now at Mighty Ape (affiliate link).

Stu1

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#3385793 20-Jun-2025 16:28

John19612:

Stu1:

It’s crap the response I got was book it off peak when the sites not soo busy

Priced as a premium product these days. That sort of customer support is unacceptable but they know they've us all by the short and curlies.

We have gas as well so pretty stuck with them at the moments, on contract to august so not looking forward to the new rates