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# 40818 4-Sep-2009 13:02
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Warning: This thread might not be for people who like to eat out

When I was at high school & university I worked at one for 4 years and know some of the dodgy things that happen, but I saw something last week that took it to a new level. I was getting lunch at a food court (I know, I know) in Christchurch where the kitchen is visible from the front counter, and saw the following (I'd ordered food from the place next door):

* Someone serving a customer wearing gloves and handling money, then continuing to prepare fresh food wearing those same gloves
* A person cooking getting some sauce on her finger (without wearing gloves this time), licking it off, then touching fresh food without washing them
* A person couching into their hand then continue touching food without washing their hands

One thing I loved about living in Dunedin was the food safety rating had to visible in the premises (I believe Auckland has this too), it just gave me a bit more confidence about where I was eating. I've read that it might be becoming a national thing, but not for a couple of years.

I'm not going to do a name and shame, I've reported them to the local council (my first time ever). My partner works in that same food court and says she's always very concious about cleanliness and is keeping an eye out to see if the inspectors actually visit. I was wondering what sort of dodgy food hygiene practices you'd all seen while either eating out or working at a food retailer.



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Hawkes Bay
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  # 253167 4-Sep-2009 13:14
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Many moons ago, whilst working at a well known family restaurant / bar (not in Hawkes Bay), I watched a young waitress come into the kitchen with a meal she took out minutes earlier, and politely ask the chef to cook the steak a little more (as per customer request).

Chef picked up steak, threw against the wall, it hit the ground, he walks over, stands on it, picks it up, puts it back on the plate, tells her to wait 2 minutes then take it back out.

I s**t you not.







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  # 253168 4-Sep-2009 13:20
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P.S. - thats nowhere near the worst I have heard of.

Some tips (I follow this to the letter):

NEVER return a meal for 'repair', and don't bother with 'replacement' either UNLESS you can see the whole process. Kitchen works get paid f'all, and if you piss off a dejected low paid teenager on a bad day, what do you EXPECT to happen to your food?

Call people up on unsafe practice. If waiting staff stick their thumb in your food, reject it, go somewhere else.

Watch your drinks being poured - beer taps shouldnt be dipped into your beer, fingers shouldn't be touch the glass near the rim (you put your mouth there!).

If things aren't right, ask for a refund. Take your business elsewhere.

Don't whisper to your partner "ewww her thumb was in my salad when she bought plates over" then simply eat it anyway. Stand up for yourself, your health and your rights.

Nothing changes if nothing changes.

Rant over.







 
 
 
 




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  # 253170 4-Sep-2009 13:37
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OK, that definitely dwarfs what I've seen happen in a kitchen (although I do remember a few people invoking the 2 second rule a few times). What you saw kind of reminds me of Tyler's job in a kitchen in Fight Club (I never eat clam chowder now).

I never return a meal either, and if I'd ordered from this place I would have asked for my money back (I'd ordered from the place next to it). One nice thing about this particular food court is the kitchen is visible for all the retailers, so you can see what's going on. This is what partly shocked me, they were so visible to all their customers yet they didn't care (or didn't even think about it).

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  # 253189 4-Sep-2009 14:47
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Well this is timely. I've just had 48 hours of pure joy after getting food poisoning from Long Bar in Wellington. Can't say I'll be going back.

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  # 253205 4-Sep-2009 15:19
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I just thought I would add my two cents worth.

I have seen many "food-court" outlets that have cutlery out for "self-serve" use by patrons. This cutlery is stored clean (I assume) in upright containers, however the actual eating side is at the top. This means that any dirty, snotty old hands could (and probably will) touch the eating side....... mmmmmmm yummy.


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  # 253209 4-Sep-2009 15:34
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having worked as a chef in a big hotel for a couple years you are better off not knowing what happened to the food you are eating, if you think food is thrown away after been dropped on floors, etc think again its all about money and we had a policy what the customer dosent see wont hurt them, scary




Common sense is not as common as you think.


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  # 253211 4-Sep-2009 15:35
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meesham: (although I do remember a few people invoking the 2 second rule a few times).


Remember, if food is on the ground for longer than 2 seconds, the 5 second rule comes into play - hopefully you don't need the 10 second rule Laughing

 
 
 
 


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  # 253267 4-Sep-2009 17:10
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I once ordered a mee goreng in a malaysian restaurant on Lambton Quay. I saw the waitress bringing one to the table next to me. The patron took a couple of bites and realised that wasn't what he ordered.

She took it back to the cashier, checked the orders and brought it directly to me.

I saw the whole dance and obviouusly refused the plate. The owner wasn't happy with me and I asked for a refund - a new one wouldn't do it, knowing it could possibly be the same food or worst.

I complained to the council which in turn 'investigated' the incident. They called the restaurant and the owner said she remembered the incident but I was wrong. And that was it.

Since then they have closed door but reopened at Victoria St.




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  # 253664 7-Sep-2009 09:04
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vexxxboy: having worked as a chef in a big hotel for a couple years you are better off not knowing what happened to the food you are eating, if you think food is thrown away after been dropped on floors, etc think again its all about money and we had a policy what the customer dosent see wont hurt them, scary


^ Yep, I worked in a Thai restaurant before I was a designer. The boss was always picking up bits of food off the floor and putting it back on the plate. He'd even stand there stirring massamun curry while smoking ciggies over it!!!  And those lovely decorative carrots that they hand-make... they just get recycled meal after meal after meal after meal (he'd keep them in a container of water and recycle them sometimes for days after they were made)


The staff at the Chinese takeaway near my work wear the same rubber gloves they prepare/serve the food with as they do to handle money... negating wearing the gloves - money is FILTHY.




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  # 253679 7-Sep-2009 10:11
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I know if you go to a place like macdonalds you are just asking for some bodies finger in your mcflurry.
But i recently went to one that they had two members of staff with sores all over their arms.
Now i can understand if they cant help it and its not their fault. But when they are bagging food with t-shirts on and they put thier arms in the same bag as my food then surley that is a health risk?
Shouldn't they have sleaves or arm protectors?
I dont fancy a scab in my fries.

But it does beg the question can you discrimnate employing some one like this?

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# 253681 7-Sep-2009 10:18
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I don't mind McDonald's most of the times. But the one thing annoys me the most is that their drive-thru people seem to always forget to put serviettes in the bags. I alwasy check before pulling out - and ask for them.

What's the deal with people eating those burgers without having something to clean their hands and face after?





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  # 256659 17-Sep-2009 20:47
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Coming late to this - but for 10 years I worked in an industrial dairy factory lab - 6 years in the micro lab, and I could tell you some stories.......

Wob

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  # 257707 23-Sep-2009 08:27
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BlueRose: Coming late to this - but for 10 years I worked in an industrial dairy factory lab - 6 years in the micro lab, and I could tell you some stories.......


Don't hold back - we'd love to hear them!!




 

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