Another 14 days passed, was told it would be another month.
Ingram shipped the customer a 'demo' unit as a measure of good faith. Took a week to get around to it. Turns out the demo unit was broken - not faulty, but with a smashed LCD panel and put back into the box - making our customer even happier than they were already.
A month passed. Ingram totally unable to provide an ETA before it turned up a week later.
Monitor arrives - is dead. Ingram say ring Samsung. Samsung cheerfully say the unit is DOA, so return it to Ingram for a replacement. Refuse to repair, as it is DOA (rather than warranty repair) - guy reckons it's against the law (maybe in a parallel universe, buddy, but it's not illegal to fix your own product in NZ).
Ingram may be a necessary evil, but strongly recommend against buying Samsung products. Our customer hates our guts and is now telling everyone how bad our service is due to this fiasco.
[Mod (N8): Changed subject]