Ordered Samsung $4,000+ LCD panel from Ingram for customer.  Was given '14 day' ETA.  14 days passed, was told it would be another 14 days.  

Another 14 days passed, was told it would be another month.

Ingram shipped the customer a 'demo' unit as a measure of good faith.  Took a week to get around to it.  Turns out the demo unit was broken - not faulty, but with a smashed LCD panel and put back into the box - making our customer even happier than they were already.

A month passed.  Ingram totally unable to provide an ETA before it turned up a week later. 

Monitor arrives - is dead.  Ingram say ring Samsung.  Samsung cheerfully say the unit is DOA, so return it to Ingram for a replacement.  Refuse to repair, as it is DOA (rather than warranty repair) - guy reckons it's against the law (maybe in a parallel universe, buddy, but it's not illegal to fix your own product in NZ).

Ingram may be a necessary evil, but strongly recommend against buying Samsung products.  Our customer hates our guts and is now telling everyone how bad our service is due to this fiasco.


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