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Topic # 55950 11-Jan-2010 10:54
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Ordered Samsung $4,000+ LCD panel from Ingram for customer.  Was given '14 day' ETA.  14 days passed, was told it would be another 14 days.  

Another 14 days passed, was told it would be another month.

Ingram shipped the customer a 'demo' unit as a measure of good faith.  Took a week to get around to it.  Turns out the demo unit was broken - not faulty, but with a smashed LCD panel and put back into the box - making our customer even happier than they were already.

A month passed.  Ingram totally unable to provide an ETA before it turned up a week later. 

Monitor arrives - is dead.  Ingram say ring Samsung.  Samsung cheerfully say the unit is DOA, so return it to Ingram for a replacement.  Refuse to repair, as it is DOA (rather than warranty repair) - guy reckons it's against the law (maybe in a parallel universe, buddy, but it's not illegal to fix your own product in NZ).

Ingram may be a necessary evil, but strongly recommend against buying Samsung products.  Our customer hates our guts and is now telling everyone how bad our service is due to this fiasco.


[Mod (N8): Changed subject]



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  Reply # 288909 11-Jan-2010 10:56
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Shouldn't this tread then be labelled Ingram buyers beware... ?? I love my Samsung TV




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  Reply # 288910 11-Jan-2010 10:59
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I agree, this is a problem with Ingram.

Samsung are very good IMO, I have dealt with them, both at a retailer/supplier level, as well as a consumer of both their TV's and monitors.

Samsung were wrong in saying it is against the law, but your first port of call should always be the supplier/retailer. User a different supplier, and I am sure you will be happy with Samsung again.



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  Reply # 288914 11-Jan-2010 11:05
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Yes, Ingram are hopeless and show zero ownership (as always), but (unless they are lying) they have been passing on Samsung's delivery dates and, after all, it took Samsung 9 weeks to supply a faulty product (then refuse to fix it).

Using a different supplier wouldn't have helped where it mattered most.

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  Reply # 288915 11-Jan-2010 11:06
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Got to admit ... Love my samsung LED, best tv ever and would never buy anything else now




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Geek


  Reply # 288916 11-Jan-2010 11:09
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Hey Maverick - want to swap your old LED panel for one brand new 40" LCD? ;-)

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  Reply # 288920 11-Jan-2010 11:13
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damianf: Yes, Ingram are hopeless and show zero ownership (as always), but (unless they are lying) they have been passing on Samsung's delivery dates and, after all, it took Samsung 9 weeks to supply a faulty product (then refuse to fix it).

Using a different supplier wouldn't have helped where it mattered most.


Again, this will have been Ingram fault, from experience. They have a bad habbit of mis-quoting delivery dates, and in a lot of occasions, they will be the cause of the delay in the sending/ordering of products.

But, I could be completely wrong :)

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  Reply # 288991 11-Jan-2010 15:42
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Wow, every Samsung product I've owned has been rock-solid.




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  Reply # 288994 11-Jan-2010 15:51
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Yes, also love my Samsung, and compared same (ish) model to todays prices, and I got it at a steal last boxing day (2008)




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  Reply # 289002 11-Jan-2010 16:20
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I'd advice the Op or the Mod changing the topic title to something more relevant to the context of the issue.




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  Reply # 289008 11-Jan-2010 16:37
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Disagree - if there are any resellers out there then they'd be advised to avoid ordering Samsung display products that are not in stock if our experience is anything to go by.

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  Reply # 289017 11-Jan-2010 16:49
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Surely Ingram isn't just the only supplier for Samsung products. And the fault is with Ingram, not Samsun. so the title is misleading.




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  Reply # 289037 11-Jan-2010 17:46
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Yes change the title damianf! I clicked on this thread thinking it was going to be about something going wrong with a Samsung product but it's nothing to do with Samsung it's about a supplier. My 52-inch Series 6 is also rock solid would never own another brand now!

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Master Geek


  Reply # 289047 11-Jan-2010 18:20
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Yet another break down in communication between manufacture, supplier and end user :-(
I see this all too often and know exactly how it makes customers feel. This is why I usually call the supplier and confirm stock availability - if not in stock I will try a few other suppliers and see if they can match the price of the out of stock supplier, otherwise just place the order and follow up all the time.
Always good to note down the person you speak to so you can go back to the same person who made any promises each time.

Just my experience :)

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  Reply # 289062 11-Jan-2010 18:59
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Samsung have my vote of confidence, plasma died outside of warranty, it took less than 3 weeks for Samsung to collect tv, investigate and provide brand new Series 5 LCD as a replacement.

Even better was that Samsung provided me the very latest LA40B550 model as a replacement whereas the retailers were still selling the B530 model :D

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  Reply # 289142 12-Jan-2010 08:10
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Another one for Sumsung currently 3 LCD TVs, pc screen and 2 home theatres and they are perfect not a single problem.

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