I am trying to buy some parts from electronic supply company to build a prototype circuit, an idea which could become something. The website indicated that they have several items in stock which could take over a week. So far nothing has been received after a month and I was told by email it was delivered. The customer support does not respond to any of my email. I really lost it with bad service from companies over here. I already had it with Orcon and now Farnell. What the hell is going on?
I haven't had any bad experience with Farnell in UK. The only company (not restaurants or shops) that I made a big fuss in the UK was Vodefone. I contacted Ofcom by email to deal with the issue and got a 40 pound credit from Vodafone. I do agree there are some shops and restuarants in the UK that provide a poor quality of service but they mostly occur in the large cities and dodgy towns in the UK. As for Farnell in NZ, I rang them up instead of waiting for an email and they did actually managed to find my order which was still sitting in the stores. A bit of a cockup in their side. So much for the "stock available" feature in their site when it doesn't actually work. It doesn't take nearly a month to deliver a part when it is in stock.