A few years ago I purchased a high end, high speed 8G USB stick from a NZ store. It has a 10 year waranty.
In April it died, so I applied for and was given an RMA to send it back to the suppier (not the retailer).
I send it back on the 22nd of April... And heard nothing.
7th of May I asked for an update, and was told they are expecting a replacement to ship any day now.
12th of May I asked for another update, got no reply.
19th of May I asked for another update.
I received a reply saying it had been shipped and signed for. They supplied the tracking number.
I looked up the tracking number and found it had been signed for by 'STEUART WHELIAN', with a signature that looks nothing like mine.
I asked what address they had sent it to, and the address they replied with was an old address, where I lived at the time I first ordered the product. I have ordered many times from the same company since then using my current address.
I told them they had sent to the wrong address, and they replied with:
I’m afraid that we’re having some problems with this, as it has actually been signed for by someone with your name. Therefore, we’re not able to have it redelivered. We are going around in circles now, but I believe the best way to proceed would be for you to claim for this with the couriers.
I contacted the couriers and they told me that only the sending party can claim.
I passed this back to the retailer. They said they are taking it up with the supplier.
I am reluctant to visit my old address and ask for the package incase Mr Stabby lives there now.
My view is that the company who supplied the product should send me a replacement and sort out any problems that arrise between themselves, the couriers and the supplier.
Am I right?
