please give me some advice on what to do (Trademe)

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Lockcode027

53 posts

Master Geek
Inactive user

#63045 19-Jun-2010 18:30

hello there and thank you for viewing my post just need a little advice please.

i brought a laptop off trade me here is the listing http://www.trademe.co.nz/Browse/Listing.aspx?id=295935039
i received it today in the mail all ex sighted i opened it up plugged it in to the power then i boot it up.
im thinking yay i got my new laptop ill put a password on it so i go in to user accounts (Windows 7) and click create a password as soon as i do that the lcd screen starts flickering. i hold down the power button to turn the laptop off as there wasn't anything else i can do. i press the power key to turn it back on and the screen just comes up all black and will not boot up or do anything. had the laptop less then 5 minutes and it will not longer operate.

So i contact the seller by phone and tell him what happened he said he wants me to send it back but he wont give me a refund as this stage. and it will cost me 35 dollars to send the laptop back he doesn't want to pay for return shipping ether. laptop cost me 400

Really mad and unsure what to do can anyone give me some advice on what to do please.

i thought if i send it back then i got nothing no money no laptop.

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536 posts

Ultimate Geek

#343285 19-Jun-2010 18:46

He sold you faulty goods, he should return your full money. Refuse to pay shipping and if he won't, take it to the disputes tribunal.

Lockcode027

53 posts

Master Geek
Inactive user

#343289 19-Jun-2010 18:53

Yes Sir!

freitasm

BDFL - Memuneh
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Geekzone

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#343290 19-Jun-2010 18:55

That listing sounds dodgy... It comes with Windows 7 Ultimate, but no DVD. The recovery partition is Windows Vista. So obviously the Windows 7 is not licensed for that machine, otherwise you'd get either a DVD and certificate, or the recovery partition would have Windows 7, not Windows Vista.

I wouldn't touch that laptop not even with gloves...

1080p

1332 posts

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#343299 19-Jun-2010 19:12

Typically a DOA unit should be shipped at the cost of the consumer back to the seller. If he decides that it is not faulty then he still needs to pay for the shipping when he returns it to you.

Lockcode027

53 posts

Master Geek
Inactive user

#343300 19-Jun-2010 19:18

freitasm: That listing sounds dodgy... It comes with Windows 7 Ultimate, but no DVD. The recovery partition is Windows Vista. So obviously the Windows 7 is not licensed for that machine, otherwise you'd get either a DVD and certificate, or the recovery partition would have Windows 7, not Windows Vista.

I wouldn't touch that laptop not even with gloves...

well i thought it would be alright sens it comes from a business well i thought it did

ZollyMonsta

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#343301 19-Jun-2010 19:21

Wonder if it came with the COA and install disks for office 2003.. .probably not.

I would contact Trademe and insist the buyer refund the cash.

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Lockcode027

53 posts

Master Geek
Inactive user

#343302 19-Jun-2010 19:21

1080p: Typically a DOA unit should be shipped at the cost of the consumer back to the seller. If he decides that it is not faulty then he still needs to pay for the shipping when he returns it to you.

how can he decide that it's not faulty it is faulty it wont even show anything on the lcd screen not even a white dot. if i return the laptop thats 70 dollars in shipping also when its returned if wont have the laptop or the money. whats to say he wont just turn around and some none of this happened.

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Lockcode027

53 posts

Master Geek
Inactive user

#343305 19-Jun-2010 19:49

1. who thinks i should ship the laptop back to the seller?
2. Who thinks i should take contact trade me?
3. who thinks i should take him to the disputes tribunal?

please have a vote

freitasm

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Geekzone

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#343309 19-Jun-2010 20:20

1. Ask for refund
2. Contact Trade Me and tell them you suspect there's pirated software involved

Both Trade Me and Microsoft take this very seriously... http://www.geekzone.co.nz/content.asp?contentid=8764

ZollyMonsta

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#343314 19-Jun-2010 20:43

And just something else.. in some circumstances (Possibly like yours) if you are spending a resonable amount of money, it pays to try to use safetrader or similar. That way if the goods are dead on arrival its easier to get your money back.

You should ask the seller for a refund. And also contact Trademe about the software piracy as freitasm mentioned above.

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robbyp

1199 posts

Uber Geek

#343327 19-Jun-2010 22:03

1080p: Typically a DOA unit should be shipped at the cost of the consumer back to the seller. If he decides that it is not faulty then he still needs to pay for the shipping when he returns it to you.

I would agree, but if you actually use safetrader, the procedure trademe uses, the buyer actually has to pay to send the goods back to the seller. I am not sure why, but obviously trademe think that it is fai fo rthe buyer to be out of pocket.

I am not sure if the buyer used safetrader, but he/she should have for buying something of that value.

manta

249 posts

Master Geek
Inactive user

#343328 19-Jun-2010 22:04

You've neg'd him on the feedback which isn't, at this stage, going to make him love you. And his feedback was not great anyway...

Depending on how much you want that laptop (and the supposedly non-legit software) I'd get it back to him (at your expense) and hope that he fixes it for you. If he doesn't then go to tm having made him aware that you're aware that the software is not legit.

One way or another you'll get a satisfactory resolution I think and then next time you'll probably want avoid dealing with someone who's had 12 trades go sour.

Lockcode027

53 posts

Master Geek
Inactive user

#343335 19-Jun-2010 22:23

yes its learning the hard way. i thought leaving neg feedback might get some moment from him. as it worked one other time on trade me. on a much cheaper item

Next time if there's a next time i will use safe trader.

itxtme

2102 posts

Uber Geek

#343338 19-Jun-2010 22:34

Lockcode027:
1080p: Typically a DOA unit should be shipped at the cost of the consumer back to the seller. If he decides that it is not faulty then he still needs to pay for the shipping when he returns it to you.

how can he decide that it's not faulty it is faulty it wont even show anything on the lcd screen not even a white dot. if i return the laptop thats 70 dollars in shipping also when its returned if wont have the laptop or the money. whats to say he wont just turn around and some none of this happened.

Whats to say you wont take the money and laptop and pretend none of this ever happened?

On the plus side he mentioned a 14 day warranty on the laptop, also he seems to be a legitimate business with an address in Glenfield Auckland... Have you tried calling and sorting it out? Maybe consider an agreement that you will pay to send it, but if it proves to be DOA she must refund and pay for return shipping?

rovente

19 posts

Geek

#343366 20-Jun-2010 01:58

Ahh the good ol C700................ These and c500's (plus a couple of other 2- 4 year old hps) have an interesting quirk. If you still have it, try removing the battery overnight (for at least 8 hours) and leave it on carpet not plugged in.In the morning re-insert the battery, plug it into the wall and try starting it.

I'd be completely amazed if it didn't boot up. They are quite well known for locking up due to static and I believe that HP may have recalled some of them but for the life of me I can't seem to find a complete fix for this issue. My HP DV 6000 did it but only once and has never done it again.

Let me know if you try this and if you have any joy and at least if you have no joy with the trader you might still get a working laptop out if it.

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