All, Our small business needs someone to solve Windows issues, troubleshoot printer and network outages and make recommedations on hardware upgrades etc on a call-out basis, perhaps 2 hours per week.

I've never had to hire such a service so not quite sure where to start looking... Do I go with the lone ranger or a specialised IT support company?  Given that the call-outs will be fairly seldom and we can wait a day in most cases for a resolution I don't see the need to fork out too much.

Thanks in advance.