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Topic # 89695 7-Sep-2011 16:25
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I purchased something last month on this website, and they double billed me and sent me two of the same item. This was due to a problem on their website where the website said the first payment had failed due to their website being busy, and to try paying again. The second payment attempt I made was via paypal, and that payment did go through and I got a single payment confirmation from dealextreme. Therefore they made an unauthorised transaction on my credit card.
I have contacted them about it, but their english is so bad that they obviously don't understand the problem. They think I ordered the item twice and want me to send one of the items back to them. This was after I told them they would need to send me a courier pack for me to send it back to them, as it was their problem that I had received duplicate items, and I shouldn't have to pay the shipping costs back to them. The cost of me sending it back to them is probably going to be higher than the cost of the item.
Has anyone had this sort of problem where they have been double billed? Just communicating via their helpdesk system is a nightmare in itself as they needed me to upload photos and fill in all sorts of fields before it would even submit the question. Then they don't read the emails properly. I don't normally buy from overseas, but this particular item was not available locally.

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  Reply # 518182 7-Sep-2011 16:46
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Probably just easier to sell the second item on trademe as long as it is a common item.




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  Reply # 518194 7-Sep-2011 16:57
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hairy1: Probably just easier to sell the second item on trademe as long as it is a common item.


Yes I was thinking that, but the market for it would be quite small. The other thing was just to get my credit card company to issue a chargeback, but them there is quite a bit of wasted time in that too. But then again you would think they would sort it out, as it was a problem with their website that other people must have also had.

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  Reply # 518200 7-Sep-2011 17:17
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Try asking them again, they don't seem to read the first communication you send but usually they read the second message.

They've been good with the two faulty products we had but they they did ask us to check the questions and answers when we complained about the laptop PSU that went pop and died when it was first plugged in.

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  Reply # 518209 7-Sep-2011 17:39
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never had a problem with them..they normally refund or send replacement
items and often if its cheap item dont need it sent back but just photos

their english is bad and the support system sucks but then they are chinese
in hongkong

probably bought 30 items from them so far.

most are much cheaper then buying locally so if can sell it locally you
make money from the mess up

i doubt they send a parcel pack.. they probably give a credit on paypal
once they receive the item back and documentation of cost
or they send you another item you like for roughtly same cost

give them that options in a email ticket im sure they sort something out

perhaps 2nd item could be used as a spare.. things often go wrong
espc after warranty

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  Reply # 519593 11-Sep-2011 15:56
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I had the same thing happen the one time when I tried to use their in house card processing. Good thing I looked and saw that I had been charged.

Paypal only from now on for saftey IMO




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  Reply # 594486 13-Mar-2012 10:08
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I'm still waiting for items I paid for in December 2011. I've received 2 (very) partial shipments but most items have not arrived. The Customer Service(haha) experience has been pathetic - what is REALLY going on at Dealextreme - I have used them in the past and while slow they have never been anywhere near as bad as this.

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  Reply # 594501 13-Mar-2012 11:12
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Bruce over at Aardvark wrote a column yesterday on how DX has gone to the dogs lately.

http://aardvark.co.nz/daily/2012/0312.shtml




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  Reply # 594504 13-Mar-2012 11:21
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graemeh: Try asking them again, they don't seem to read the first communication you send but usually they read the second message.

They've been good with the two faulty products we had but they they did ask us to check the questions and answers when we complained about the laptop PSU that went pop and died when it was first plugged in.


Agree - they never read the first email or communication you send... Reply, they will probably read the second. (I'm not joking or making a point either - based on multiple disputes with them, the first reply is clearly not human generated - even allowing for language issues.

Cheers - N


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  Reply # 594518 13-Mar-2012 12:02
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Talkiet:
graemeh: Try asking them again, they don't seem to read the first communication you send but usually they read the second message.

They've been good with the two faulty products we had but they they did ask us to check the questions and answers when we complained about the laptop PSU that went pop and died when it was first plugged in.


Agree - they never read the first email or communication you send... Reply, they will probably read the second. (I'm not joking or making a point either - based on multiple disputes with them, the first reply is clearly not human generated - even allowing for language issues.

Cheers - N



If only it were that easy - I've had at least 5 messages back and forth about my December order and not had a joyous resolution to this point.

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  Reply # 594524 13-Mar-2012 12:22
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Hijacking the thread here since it started on similar line...

If I buy a pair of shoes online on NZ website, in my size, and when they arrive they are in US sizing - meaning they are too small, and I return at my expense to receive replacement in correct size, should I be refunded my return shipping expense? There was no mention on product page, nor a global "sizing page", or anything anywhere on the site explaining sizes are in US?

Also from the sellers point of view, would they have to reimburse shipping by "cash", or is a store credit good enough?

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  Reply # 594528 13-Mar-2012 12:29
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IlDuce: Hijacking the thread here since it started on similar line...

If I buy a pair of shoes online on NZ website, in my size, and when they arrive they are in US sizing - meaning they are too small, and I return at my expense to receive replacement in correct size, should I be refunded my return shipping expense? There was no mention on product page, nor a global "sizing page", or anything anywhere on the site explaining sizes are in US?

Also from the sellers point of view, would they have to reimburse shipping by "cash", or is a store credit good enough?


 

Most common for Asian shoes to be in US sizing so i guess you need to know what that size is..




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  Reply # 594531 13-Mar-2012 12:33
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Shoes are normally US size IME. only a few places have UK sizing and its normally clearly labeled as such.




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  Reply # 594536 13-Mar-2012 12:51
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your stuff will eventually arrive. i suggest not ever paying for express shipping. i did, they express shipped it alright, after the two months it took to put my order together. i complained and got no where. there are tons of other sites just like dealsextreme that are just as good. the problem is dealsextreme got to big to qiuck and given time they will get their stuff together. For the time being i would look elsewhere. (although i still have orders comming and am sure they will arrive). just google "sites like dealsextreme" i would name a few but not sure if i can do that here or not. ive ordered from a few of the others with no problems. There is just something about cheap $2-5 gadgets and neat things that i just have to have. i hate these sites, but spend craploads on their products all the time. sometimes i wish i had never ran across these sites lol. i'm a sucker for cheap chinese goods.



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  Reply # 594538 13-Mar-2012 13:01
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I did eventually get them to do a refund, but it was hard work, especially considering it was their mistake in the first place.

I did also purchase an HDMI cable from them just after christmas this year, and it arrived after about a month, so that was reasonable, so things must be getting delivered. However it did say in stock on the webpage, yet it had to go on backorder, which is what caused the delay.

However last christmas, they also had problems with shipments being delayed, and it took over 2 months for my goods to arrive. But they did end up arriving in the end, but far too slow. Maybe it was the christmas backlog that have caused the problems.


I am reasonably happy with Dealextreme. The stuff is cheap and the stuff you get often exceeds what you pay for.

One problem is however is most credit card companies, including paypal, only give you about a month to claim back a chargeback, if you don't get the goods or you have problems. So if the sender is taking over a month, then that creates a problem, as you maybe left without purchase protection. I think the goods should arrive well within a month, as obviously the CC companies expect that too.

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