I have contacted them about it, but their english is so bad that they obviously don't understand the problem. They think I ordered the item twice and want me to send one of the items back to them. This was after I told them they would need to send me a courier pack for me to send it back to them, as it was their problem that I had received duplicate items, and I shouldn't have to pay the shipping costs back to them. The cost of me sending it back to them is probably going to be higher than the cost of the item.
Has anyone had this sort of problem where they have been double billed? Just communicating via their helpdesk system is a nightmare in itself as they needed me to upload photos and fill in all sorts of fields before it would even submit the question. Then they don't read the emails properly. I don't normally buy from overseas, but this particular item was not available locally.