So I'm trying to get a credit score and thought a credit card would be the best way to do that, since I'll only be spending money I have in my everyday account anyway. So I signed up for one with the tertiary package at my bank since I'm starting uni this year.
Well I was approved for the card about a week before we were due to move so I told them to send my MasterCard to the branch and I would pick it up from there so that it wouldn't fall into the wrong hands. Got a call on the day of moving and was told it was ready to collect so I went and got it, confirmed my new address had been put on all my accounts (I changed the address online about 3-4 days prior to collecting said card) and the teller said the address had been changed successfully.
About a week ago I was due to receive my first statement, so I checked the mail and sure enough it arrived, but with a yellow redirection sticker on the front of the envelope showing it had been redirected by NZPost from our old address to our new one (we paid for this, the letter wasn't returned or anything) and opened it to see my old address printed at the top. Called the bank to find out why and they said my address was correct so I left it at that for the time being, and messaged the bank on Twitter instead, they told me my account statement had been printed two days before my address was changed, but that couldnt have been possible because I would have received a blank statement if they had, since I couldn't have used the card at all since it wasn't in my possession.
What if we didn't have redirection on? My statement would have ended up at the old house and in the hands of the owners who could have done anything. Seriously not happy about this. Someone along the lines is telling porkies, or is this standard practice to take a month to change address on a credit card?
-Sam