Contact Broadband - Fibre PPPoE username and password

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muppet

2566 posts

Uber Geek

Trusted

#2489105 22-May-2020 09:56

Very few ISPs require an actual valid username/password anymore when providing service via UFB.

These days it's tied to "Calling Station ID" which is an ID field the UFB provider "injects" into your PPPoE/IPoE request going towards the RSP's BNG. The ID they inject is based on the "port" your connection came in on. And the RSP's BNG will authenticate the user based on the CSID it gets in the initial PPPoE/IPoE packet.

So you can put "harrypotter/bollocks" in for your username/password and you'll still authenticate and get service, because the ISPs network isn't looking for that when it authenticates you.

Many consumer routers gets their knickers in a twist if you don't provide a user/pass though.

petermcc

5 posts

Wannabe Geek

#2504984 15-Jun-2020 12:26

Did you resolve this?

I found the VLAN had to be 10 to get it working as mentioned by someone else earlier. Otherwise just dynamic IP.

I hope that helps somebody else in the future too, because information is scarce. This was for an NF18ACV router with contact energy fibre.

pulsta

164 posts

Master Geek

#2514867 30-Jun-2020 05:50

petermcc:

Did you resolve this?

I found the VLAN had to be 10 to get it working as mentioned by someone else earlier. Otherwise just dynamic IP.

I hope that helps somebody else in the future too, because information is scarce. This was for an NF18ACV router with contact energy fibre.

Thanks for the heads-up. I'll be moving to Cambridge in August and have signed up with Contact as I'll have it bundled with Power/Gas.

How are you finding Contact Fibre and supplied modem?

Cheers!

Edit: I've just read feedback about the NF18ACV router on PBTech Wow - I'm not getting my hopes up and will probably look around for 2nd hand SPARK Smart modem instead...

petermcc

5 posts

Wannabe Geek

#2514934 30-Jun-2020 10:21

pulsta:

petermcc:

Did you resolve this?

I found the VLAN had to be 10 to get it working as mentioned by someone else earlier. Otherwise just dynamic IP.

I hope that helps somebody else in the future too, because information is scarce. This was for an NF18ACV router with contact energy fibre.

Thanks for the heads-up. I'll be moving to Cambridge in August and have signed up with Contact as I'll have it bundled with Power/Gas.

How are you finding Contact Fibre and supplied modem?

Cheers!

Edit: I've just read feedback about the NF18ACV router on PBTech Wow - I'm not getting my hopes up and will probably look around for 2nd hand SPARK Smart modem instead...

Keep the modem (especially if you will use it for a home phone line). It's just the WiFi you need to strengthen up. Get a secondary access point, an archer C7 is $160 for instance.

Contact energy for me has been great. I'm thinking of it as a whole, power, internet and gas. I looked into it and compared it to other offerings (e.g. I spreadsheeted it comparing our actual usage and got quotes from a number of places), and it was the best offer.

Internet speed has been very good. The supplied modem is good for phone and ethernet. WiFi has been an issue, but that's normal for an ISP supplied modem. I have to put it in a cupboard so that doesn't help. I have just installed a secondary wired access point at another place in the house and that helps a lot. It is installed high up, and in the middle of the house. They are all on the same SSID so it all works seemlessly.

Go through the normal process, set up the modem then use an app on your phone to measure the WiFi strength at different points in your house. Use a secondary access point if it is weak at places.

Also don't update the firmware of the supplied modem. The latest firmware will break your home phone line. I thought updating the firmware would improve the WiFi because they did make some fixes.

pulsta

164 posts

Master Geek

#2514943 30-Jun-2020 10:54

petermcc:

Keep the modem (especially if you will use it for a home phone line). It's just the WiFi you need to strengthen up. Get a secondary access point, an archer C7 is $160 for instance.

Contact energy for me has been great. I'm thinking of it as a whole, power, internet and gas. I looked into it and compared it to other offerings (e.g. I spreadsheeted it comparing our actual usage and got quotes from a number of places), and it was the best offer.

Internet speed has been very good. The supplied modem is good for phone and ethernet. WiFi has been an issue, but that's normal for an ISP supplied modem. I have to put it in a cupboard so that doesn't help. I have just installed a secondary wired access point at another place in the house and that helps a lot. It is installed high up, and in the middle of the house. They are all on the same SSID so it all works seemlessly.

Go through the normal process, set up the modem then use an app on your phone to measure the WiFi strength at different points in your house. Use a secondary access point if it is weak at places.

Also don't update the firmware of the supplied modem. The latest firmware will break your home phone line. I thought updating the firmware would improve the WiFi because they did make some fixes.

Thanks for all of the info.! perfect!

I do have an additional TPlink Powerline AP already which has served me well for WiFi duties thus far so that will come in handy I'm sure.

Cheers!

pws36

1 post

Wannabe Geek

#2659900 19-Feb-2021 16:31

I have just waded my way through to the correct solution with Contact Energy Broadband after a lot of frustration. For reference I have a TP Link Archer C9.

You may need to select DynamicIP, not IPoE, as IPoE was not a listed option on my router.

Then set vlanID 10 as discussed in this thread, which for TP Link is found under a sub menu called IPTV.

Within the IPTV menu, mine actually had an option in the dropdown for NZ UFF which worked.

samzhou

2 posts

Wannabe Geek

#2662813 25-Feb-2021 21:50

Does anyone have the Fibre configuration for Spark/Skinny Smart Modem? I tried 'Automatic IP' and 'VLAN ID 10', but it is not working.

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Lorenceo

904 posts

Ultimate Geek

Trusted

#2662870 26-Feb-2021 08:00

samzhou:

Does anyone have the Fibre configuration for Spark/Skinny Smart Modem? I tried 'Automatic IP' and 'VLAN ID 10', but it is not working.

Spark or Skinny?

PPPoE on VLAN 10 for Spark, or PPPoE with no VLAN for Skinny.

samzhou

2 posts

Wannabe Geek

#2662872 26-Feb-2021 08:13

I am trying to setup Contact fibre with a Spark/Skinny Smart Modem. The Contact fibre works on my old Skinny Modem (Huawei HG659), but it doesn't work with my new Skinny Smart Modem. I changed the setting to 'Automatic IP' and 'VLAN ID 10', but it is still not working.

pulsta

164 posts

Master Geek

#2662879 26-Feb-2021 08:27

samzhou:
I am trying to setup Contact fibre with a Spark/Skinny Smart Modem. The Contact fibre works on my old Skinny Modem (Huawei HG659), but it doesn't work with my new Skinny Smart Modem. I changed the setting to 'Automatic IP' and 'VLAN ID 10', but it is still not working.

As per PM untick IPTV

lchiu7

6470 posts

Uber Geek

Trusted

#2663134 26-Feb-2021 14:25

I just setup a modem that was from TrustPower (can't recall the brand) to use with Spark fibre.

I tried following this guide

https://www.spark.co.nz/help/internet/set-up/non-spark-modem/

but most of the fields in this guide were not available on the TrustPower modem setup.

I did get the username field and VLAN10 but there was no option for fibre in connection type - only ADSL and VDSL and some WAN setting.

Didn't connect until I manually addded Google's DNS which is fine for me at the moment. Will spend more time on it when I have the chance but I needed this to work right now.

Staying in Wellington. Check out my AirBnB in the Wellington CBD. https://www.airbnb.co.nz/h/wellycbd PM me and mention GZ to get a 15% discount and no AirBnB charges.

Spyware

3761 posts

Uber Geek

Lifetime subscriber

#2663135 26-Feb-2021 14:28

lchiu7:

I did get the username field and VLAN10 but there was no option for fibre in connection type - only ADSL and VDSL and some WAN setting.

WAN refers to Ethernet, router itself doesn't interface with the fibre, the ONT does.

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

lchiu7

6470 posts

Uber Geek

Trusted

#2663145 26-Feb-2021 14:50

Spyware:
lchiu7:

I did get the username field and VLAN10 but there was no option for fibre in connection type - only ADSL and VDSL and some WAN setting.

WAN refers to Ethernet, router itself doesn't interface with the fibre, the ONT does.

In the end I think I chose VDSL and VLAN10 bit I didn't enter most of the other settings that are in sparks guide since I could find then 6 but it's working.

Staying in Wellington. Check out my AirBnB in the Wellington CBD. https://www.airbnb.co.nz/h/wellycbd PM me and mention GZ to get a 15% discount and no AirBnB charges.

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