ADSL connection issues with some exchanges / cabinets

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#418686 17-Dec-2010 23:14

One of the clients I spoke about in the first post is a Vodafone customer and the 2nd is a Telecom/Xtra customer.

My supplier was unable to fault the Draytek on their two ADSL connections so have sent the unit back to me.
I'm going to go out to the client's site again and run some more tests with it and see what happens. Apparently there is a facility in the Draytek that can actually tell you what equipment it is connecting to so I am going to do that and let my supplier know.

Opinions are my own and not the views of my employer.

Ragnor

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#418702 18-Dec-2010 00:36

rogal:

A modem that worked until Sunday stopped operating on Monday when your new broadband equipment was installed in the Raglan exchange.

Welcome to IT, things break - often when newer faster things are installed old stuff has compatibility quirks or breaks.

rogal:

Our administrator has been unable to communicate by email since Monday. Enquiries and responses have backed up. Our wages bill will go up to cover the backlog. I have wasted hours checking the modem throughout the week and talking to service staff.

Is this a business grade connection with a SLA?

Either way if email/internet is mission critical to the "business" it's common sense to have a backup redundant method of connecting eg: 3G T-Stick etc.

sbiddle

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#418724 18-Dec-2010 07:56

NZFINEST:i have read that soon there will be L/C in the ALU 7302 that will surport fibre connections { from road side cabinets as well ] for upto 100m for some of telecom wholesale bussiness priducts products, ie hsns

The "business" ISAMs were going to contain 2 x 16 port 100Fx cards and 3 x G.SHDSL cards looking at some documentation here from December 2008.

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#418725 18-Dec-2010 08:11

The Raglan Old School Arts Centre is a small non profit that struggles to pay its bills. While it would be nice to have a backup system, that is not an option due to cost. Also mobile coverage in Raglan is very patchy. The Arts Centre is tucked in a pocket below a small hill where coverage is extremely poor. I doubt that 3g would work there. I usually have to walk outside about 30 metres to get coverage.
The best form of backup is to head to Blacksand Cafe, order a coffee and wait for the person you want to turn up - they probably will in an hour or so.

DonGould

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#418823 18-Dec-2010 13:42

This thread is just bonkers. Rogal, get with the program man! Look around your community for a few consumer focused IT guys and figure out how to bypass Telecom so you have better control over your services.

Seems to me like you need a wifi solution in the area of some sort, hook up all the locals and just get a dedicated feed from someone like FX?

Providers who go changing edge gear without giving users any heads up and not doing enough testing and having clear policy in place for dealing with the fall out just annoy me.

Look for some smaller solution providers who are interested in giving you a personal level of service and sticking around on the clock till the job is sorted.

This is the reason may places got going with small isps... perhaps its time we were heading back in that direction?

/rant

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#418826 18-Dec-2010 13:44

ps: Changing edge line cards is something that Telecom should be publishing on NZNog daily just like BGP stuff gets published there, so that the whole industry gets the heads up as to where the HD rain might come from on a day and be preped.

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#418831 18-Dec-2010 14:03

DonGould: ps: Changing edge line cards is something that Telecom should be publishing on NZNog daily just like BGP stuff gets published there, so that the whole industry gets the heads up as to where the HD rain might come from on a day and be preped.

Cabinet notices are published weekly by Chorus on their website and have been since the upgrades started ~2 years ago. These contain details of the upgrades that are occuring across the network including addresses of all affected customers.

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DonGould

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#418832 18-Dec-2010 14:15

Steve thanks for pointing out the resource. :) Yet another thing to bookmark...

Are you talking about this: http://www.chorus.co.nz/n1062.html ?

Is there a mailing list to join where you can get a link to the current stuff?

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#418838 18-Dec-2010 14:35

DonGould: Steve thanks for pointing out the resource. :) Yet another thing to bookmark...

Are you talking about this: http://www.chorus.co.nz/n1062.html ?

Is there a mailing list to join where you can get a link to the current stuff?

All of the current information is on there.

The reality here is that these new line cards are introducing some issues with poor quality modems, of which the D-link is one. Some Linksys models are affected as well due to minor compatibility issues between the hardware.

To be brutally honest the D-link is a poor quality modem and needs to be replaced. Telecom/Chorus doing anything wrong - the only real question is whether end users should be compensated in one way or another (such as with a free modem) if their current modem has issues.

DonGould

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#418842 18-Dec-2010 14:50

sbiddle:All of the current information is on there.

Along with a pile of old stuff on that page.

I'd like to see the maintainer posting a link on NZNog each week to any new information so we didn't need to troll the site for updates and so we could ask any questions.

sbiddle: the only real question is whether end users should be compensated in one way or another (such as with a free modem) if their current modem has issues.

If the customer is giving the choice to stay on the old network - no.
If the customer is using a modem that wasn't telepermited - no.

If the customer is not given the choice to stay with the old network and has a telepermited modem then - Telecom pays for a new modem and sends someone personally to set it up configure it and pays a reasonable fee to any contractor who has to assist and makes at lest 2 follow up calls to ensure the customer is happy.

Chorus should then build these costs in to the network fees so that everyone is contributing.

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#418845 18-Dec-2010 14:58

If you're in the industry and need to know the information then it's availble in other mediums but everything you do need to know is on that page and it is kept current. I don't see what other things that your average Joe Public would need to know.

A telepermit isn't a guarantee of product compatibility with every possible network change - it simply means the product meets Telecom's PTC specs. I'm not quite sure you're so quick to solely blame Telecom for the problem - do you not believe that D-link should be in some way responsible for ensuring their products work properly? At the end of the day they're the ones making poor products, and trust me there are plenty of poor D-link products out there, hence the reason so many people steer well clear of them.

If youi also think Telecom don't do any testing it's obvious you've never been anywhere near their NIL where their entire network is replicated and extensive testing is done with a massive range of products.

DonGould

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#418849 18-Dec-2010 15:10

sbiddle: - do you not believe that D-link should be in some way responsible for ensuring their products work properly?

In this case it appears the dlink product did work, Telecom changed an interface at their end by their choice, not the customers or D-Link.

So in this instance I hold Telecom responsible.

Don't get me wrong, I see your pov here as well... but I also see 'charity community customer' written on this one and a Telecom CEO who takes home over $6m/a...

These are the sorts of stories that push my view that the UBF deal should be broken up and handed to a bunch of much smaller, kiwi community focused companies not to a gorilla that's clearly lost the plot.

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#418854 18-Dec-2010 15:51

DonGould:
sbiddle: - do you not believe that D-link should be in some way responsible for ensuring their products work properly?

In this case it appears the dlink product did work, Telecom changed an interface at their end by their choice, not the customers or D-Link.

So in this instance I hold Telecom responsible.

If you're going to hold Telecom accountable then you may as well hold the Government acocuntable as well - they were the ones who mandated the upgrade!

You can blame Telecom all you want but issues with older D-link modems such as the 500's and 504's failing to connect when ADSL2 linecards are deployed is nothing new and has been happening for several years with ADSL2+ upgrades well before the cabinetisation project started. The fact they didn't work with the older linecards and now don't like the Ikanos cards suggests to me that D-lnik have the problem, not Chorus.

There is a little light reading here from 2008 discussing the exact same issue

DonGould

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#418859 18-Dec-2010 16:16

Any idea how many people had these old 500's and 504's?

Does the dsl spec let you see what's connected to it like a usb port does?

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#418865 18-Dec-2010 16:51

The problem I have, with the client with the Draytek, isn't due to bad hardware though.
In fact the cheap D-Link and Netcomm routers work fine at the clients site while the Draytek doesn't, speeds are slower than dial-up.
Now the Draytek is not a cheap piece of hardware and the client needs it for the 2 VPN tunnel support so what do I do?
The Draytek did work there until Chorus did something in the cabinet.

Opinions are my own and not the views of my employer.

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